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HP CM1312nfi MFP manual Enww

Models: CM1312nfi MFP CM1312

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If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

5.Have any software programs been added to the network?

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

6.Are other users able to print?

The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection.

7.If other users are able to print, are they using the same network operating system? Check your system for proper network operating system setup.

8.Is your protocol enabled?

Check the status of your protocol on the network configuration page. See Information pages

on page 158. You can also use the embedded Web server or HP ToolboxFX to check the status of other protocols. See HP ToolboxFX on page 160.

222 Chapter 15 Problem solve

ENWW

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Contents

HP Color LaserJet CM1312 MFP Series Page HP Color LaserJet CM1312 MFP Series Copyright and License Trademark CreditsTable of contents Connectivity Use product featuresUse the product with Macintosh Paper and print mediaPrint tasks CopyColor for Windows Scan Fax fax models onlyProblem solve PhotoManage and maintain the product Appendix a Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory information 253Enww Product basics Product is available in the following configurations Product comparisonProduct features Product walkaround HP LaserJet CM1312 mfp front viewHP LaserJet CM1312 mfp back view HP LaserJet CM1312 fax/photo-card model front view HP LaserJet CM1312 fax/photo-card model Back view Interface portsControl panel HP LaserJet CM1312 control panel Copy Features button access the Copy menuControl-panel walkaround Liquid Crystal Display OK button and navigation arrowsHP LaserJet CM1312 fax/photo-card model control panel Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menusValues can be set for each of the following settings Sharpen Default sharpen setting for copies. Possible valuesValues range from 1 to 11 with 6 being the default no Background Removal3Photo setup menu 2Reports menuQuestion using the arrow keys 4Fax setup menu fax models onlyMenu Item Sub-menu item Description Default output Color Menu Item Sub-menu item Description Fax Set-up UtilityFax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company nameOn multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Does not specify a sizeAdjust Tray After Power OnAdjust Alignment Print Test Volume Settings Alarm volume Soft6Service menu 7Network configuration menu Enww Redial Fax Resolution Standard FineSend Send a fax Send fax later8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPDUPD installation modes UpdSelect the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows PrinterSoftware installation types for Windows Remove software for WindowsHP ToolboxFX HP Web Jetadmin web onlySupported utilities for Windows Embedded Web serverSoftware for other operating systems SoftwareUse the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for MacintoshSoftware installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshPrint on both sides of the page duplex printing Use the Services menuScan Use automatic duplex printingFax HP LaserJet CM1312 fax/photo-card model only Scanning tasksPhoto Enww Connectivity Supported network operating systems USB connection3Messaging and management Service name Description2Network product discovery 4IP addressingThat server Network configuration View settingsChange settings ConfigurationAutomatic configuration Set passwordManual configuration IP addressLink speed setting IPv4 and IPv6 settingsEnww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions TraySupported paper and print media sizes 2Supported envelopes and postcardsMedia type Weight Capacity1 Paper orientation Supported paper types and tray capacityMedia type Weight Capacity Special paper or print media guidelinesMedia type Load paper and print media TrayConfigure tray Enww Use product features Economy settings Archive printFonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality optionsSet document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADF models onlyFlatbed scanner One-touch copy Cancel a copy jobUse copy Multiple copiesReduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current jobChange the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Color copies or black and white copies Mono Copy settingsAdjust the copy quality for the current job Copy qualityAdjust the default copy quality Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the lighter/darker setting for the current jobCopy onto media of different types and sizes Define custom copy settingsChange the default media-size setting Print or copy edge-to-edgeRestore the copy-settings defaults Change the default media-type settingCopy a book photo card models only Copy photos Press Start Copy Duplex two-sided copy jobs Set the multiple-page flatbed copy settingCopy mixed-size originals Copy two-sided documents manuallyEnww Color for Windows Automatic Manual color adjustmentManage color Print in GrayscaleNeutral Grays Setting description Setting optionsColor themes Edge ControlMatch colors using the HP Basic Color Match tool Match colorsMatch colors using View Custom Colors Select Install more softwareAdvanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADF fax/photo-card modelUse scan Scan methodsSet up destinations on the product Use the Scan To feature fax/photo-card modelSet up the product Scan Menu button Scan from the PCScan to a file, e-mail, or software program Add destinationsDelete destinations Scan to a memory card Error Conditions Scanner FailuresCancel scan Scan DetailsCancel scan Scan from the HP Scanning softwareMemory card failures Scan settings Scanner resolution and colorScan file format Scan quality Resolution and color guidelinesSetting Recommended use ColorScan a book photo card models only Scan a book photo card models only Scan a photo Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devicesSetup for stand-alone fax Set up fax with a telephone answering machineUse the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and headerManage the phone book Use of common localized letters in fax headersUse phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entrySet fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settingsSet the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codesType of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answerSet the answer mode Set fax forwardingSet up distinctive ring Use autoreduction for incoming faxesSet the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP systemSend a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Manual dial faxing Dial manually with the automatic document feeder ADFDial manually with the flatbed scanner Send a fax to a group manually ad hoc faxingSend a fax by using a speed dial Use speed dials and group-dial entriesRedial manually Send a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phoneReceive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a faxReceive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messagesFax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send errorInvalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial TonePrint all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reportsSet the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Change the fax speed Problems sending faxesProblem Cause Solution Fax test onStandard Problems receiving faxes Memory and then resumes answering Performance problems Photo Insert a memory card Insert and remove a memory card Enww Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory cardPrint and scan photos from a proof sheet Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event logFax reports fax models only Reports onHP ToolboxFX View the HP ToolboxFXStatus Alerts Set up status alertsSet up e-mail alerts Product informationFax Fax ReceiveFax phone book Enww Fax receive log HelpFax send log Junk FaxesEnww System Settings Device InformationPrint Density Paper HandlingPrint Quality Color CalibrationPaper Types Service Print SettingsSystem setup Device pollingNetwork Settings PostScriptFeatures Embedded Web serverTurn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panelTurn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order suppliesHP fraud hotline Store suppliesHP policy on non-HP supplies Recycle suppliesReplace supplies Print cartridgeEnww Enww Clean the product Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the product control panelEnww Enww Clean the lid backing Clean the scanner glass Firmware updates Clean the exteriorEnww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appearDoes the product copy? Does the product receive a fax?Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card?Control-panel messages 1Control-panel messagesError Turn off then on Scanner ErrorFan Error, Turn off then on Canceled copy. Clear documentEngine Comm. Error Comm. error Sender CsidDevice error, press OK Engine error, press OKNon-HP supply Installed Install color cartridgeLoad Tray 1, Plain Size / Cleaning Fit to Page on flatbed onlyClear jams Causes of jamsWhere to look for jams Clear jams from the ADF photo card models onlyEnww Enww Clear jams from the input-tray areas Clear jams from the output-bin Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issuesAaBbCc HP ToolboxFX on See HP ToolboxFX onPrint media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media onSolve issues with color documents Information pages on page 158. If noMedia-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Click Set as Default Printer Copy problemsPrevent copy problems Open the Printers or Printers and FaxesSee Paper and print media on Image problemsSee Clean the product on Cartridge onPaper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color onBe jammed. See Clear jams from the ADF Photo card models only onScan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settingsSolve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS XName, IP address, or Rendezvous or Bonjour host name Hardware troubleshooting Solve PostScript PS errorsSoftware troubleshooting Issue Cause Solution3PS errors Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX softwareSupplies Cable and interface accessoriesPart numbers User-replaceable partsEnww Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer support Repacking the device To repack the deviceEnww Specifications Physical specifications Electrical specificationsPower consumption Acoustic emissions Environmental specificationsTable C-4Environmental specifications1 Table C-5Acoustic emissionsEnww Regulatory information FCC regulations Environmental product stewardship programReturn and recycling instructions PlasticsHP LaserJet print supplies United States and Puerto RicoNon-US returns PaperMaterial restrictions HP Color LaserJet CM1312 MFP SeriesMaterial Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products HP LaserJet CM1312nfi Declaration of conformityHP LaserJet CM1312 Declaration of ConformityDeclaration of conformity Canadian DOC regulations Laser safetyCountry/region specific statements EMI statement Korea Laser statement for FinlandSubstances table China 六价铬 CrVI 溴溴苯 PBBEnww Index ADFEnww Enww Enww Printing directly from the memory Enww Unix TCP/IP Msds Enww Page CC430-90975* *CC430-90975