SanDisk C100 Service and Warranty Information, Getting Technical Support, Troubleshooting section

transfer the songs to the player as normal, either by copying and pasting, or transferring.

Question: In MTP mode, how do I drag files to the player?

Answer: As long as the files are wma or mp3, they can be dragged into the Media folder. Otherwise, they can be dragged into the Data folder (these files will not appear on the player). An alternative is to switch the player to MSC mode, then the files can be dragged/copied to the root directory.

Question: Is the player compatible with podcasts?

Answer: As long as the podcasts are in mp3 format and an appropriate bit rate (32-320 kbps), then the player should be capable of playing the files.

Question: Why does my player say unknown artist/album?

Answer: Normally this is because the ID3 tags are missing information. On the computer, right-click the song and choose Properties, then the Summary tab and click Advanced. Then you can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.

Service and Warranty Information

This chapter provides information about how to get support for your player and the terms of your warranty.

Getting Technical Support

Before you contact Technical Support, we encourage you to read the Tips, FAQ,

and Troubleshooting section.

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