HELPFUL HINTS—Problems/Solutions
If you are having problems with your HDTV, check this trouble shooting chart to find one or more possible solutions.
Before returning your HDTV, please visit our website at www.sanyoctv.com or call us
toll free at 1.800.877.5032. We can Help!
Problem: | Check these Conditions: | Try these Solutions: | Page No. | |
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No picture, sound | ● Check antenna/external connections | ● Adjust antenna. |
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(Digital Picture) | ● May be station trouble, NO signal | ● Try a different channel. | 5, 7 | |
| broadcast. | ● Press RESET twice to restart channel | ||
| ● MUTE function may be ON. | search. (All customized settings will be | 16 | |
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| cancelled.) |
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| ● Adjust Volume. |
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No Captioning | ● Check if station is broadcasting a | ● Press CAPTION to select | 7, 17 | |
| captioning mode. | |||
| ● Select another channel. |
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Cannot customize | ● Digital Caption signal is not being | ● Press CAPTION to select Analog | 7, 17 | |
Caption | broadcast. | captioning. | ||
Can’t display picture |
| ● Press PIX SHAPE to change setting. | 7 | |
on a full screen |
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Poor Picture/Sound | ● Check if program is in color. | ● Try a different channel. |
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(watching Analog) | ● Check antenna/external connections. | ● Adjust antenna. | 5, 7 | |
| ● Color or Tint misadjusted. | ● Press RESET twice to restart channel | 16 | |
| ● May be station trouble. | search. | ||
| ● Maybe MUTE function is ON. | ● Adjust Volume and/or Picture. |
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“No Signal” mes- | ● Check Audio / Video connections. | ● Press INPUT. |
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sage appears on | ● Check external equipment | ● Switch on external equipment. | 5 – 10 | |
screen | connections. | ● Turn antenna, install signal booster. | ||
| ● Check external equipment setting. | ● Set external equipment output connec- |
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| ● Check antenna connection. | tions to match input connections. |
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Pixilation of Digital | ● Press INFO and check signal | ● Turn antenna, install signal booster. | 5, 7 | |
image | strength. | ● Install outdoor Digital antenna. | ||
Cannot select or | ● Channel may be removed from memory. | ● Select Channel Scan Memory to add |
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scan some channels | ● Check antenna connections. | channels or start channel search. | 7 | |
| ● No digital signal being broadcast. | ● Set | ||
| ● | RESET twice to clear all settings and | 13 – 15 | |
| ● Weak Signal. | restart channel search. | ||
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| ● Turn antenna, install signal booster. |
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No Cable channels | ● Cable Channel Indicator C should | ● Search for Cable channels using Manual | 13 | |
above number 13 | appear next to channel number. | Channel Search. | ||
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Remote Control | ● Check batteries. | ● Replace batteries. | 5, 7 | |
will not operate TV | ● Check if TV is plugged in. | ● Aim remote control at front of TV. | ||
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Cabinet makes pop- | ● This is a normal condition during |
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ping sound. |
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| cabinet parts. |
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18 | Need help? Visit our Web site at www.sanyoctv.com or Call |
