Schlage Troubleshooting and Programming Guide for Keypad Locks

Troubleshooting Guide

Problem	Beeps*	Lights	Solution
User code (4DUC) does not	2	Red	4DUC entered is not a valid 4DUC.
	1 High,	Green then	User codes have been disabled. Enable User
unlock lock.
	1 Low	Red	Codes. (See page 8.)
			1. Too many incorrect user codes have been
			entered. Wait 30 seconds and try again.
does not light when			2. If keypad does not respond after 30
	None	None	seconds, then replace battery.
numbers are pressed.
			For FE575, see page 3.
			For FE595, see page 5.
			For BE365, see page 7.
			Battery is low and should be replaced.
There is a delay before unlock	High/Low,	Red then	For FE575, see page 3.
after a valid 4DUC is entered.	then 1	Green	For FE595, see page 5.
			For BE365, see page 7.
			Battery is dead and MUST be replaced.
blinking red but no codes	None	Quick Red	For FE575, see page 3.
have been entered.		Blinking	For FE595, see page 5.
			For BE365, see page 7.
	High/Low	Red	19 4DUCs already exist. Delete a 4DUC
			before adding a new one. (See page 8.)
Cannot add a new 4DUC.			1. Second 4DUC entered did not match first
			4DUC entered.
	2	Red
			2. The 4DUC matches the first four digits of
			the existing 6DPC.
Cannot delete a 4DUC.	2	Red	Second 4DUC entered did not match first
			4DUC entered.
			1. Second 6DPC entered did not match first
Cannot change 6 digit	2	Red	6DPC entered.
programming code (6DPC).			2. First four digits of new 6DPC match an
			existing 4DUC.
Cannot delete all user codes.	2	Red	6DPC entered second time is incorrect.
			1. Any key other than	was pressed
Lock will not stay in	2	Red	immediately after programming mode was
			entered.
programming mode.
			2. An incorrect entry was made during the
			programming process.
For BE365, after pushing
Schlage button and rotating	None	None	Turn Lock Feature is disabled. See page 9.
thumbturn, the deadbolt does
not extend.
			1. Check front of manual or back of keypad
I forgot my 6DPC.	None	None	assembly for preset 6DPC.
			2. If needed, restore lock to preset settings.
			(See page 9.)
Outside thumbturn does not
freely spin after deadbolt is	None	None	Lock is malfunctioning. See page 12.
thrown.

* Number of beeps if beep is turned on.

Schlage Customer Service

U.S.A. and Canada	(888) 805-9837
P.O. Box 1210	Fax (800) 366-5625
Olathe, KS 66051-1210	www.schlage.com	11