Troubleshooting

If your set-top, remote, or IR Blaster do not function as expected, read the following conditions and suggestions. If the situation persists, contact your cable service provider.

Questions about Your Set-Top

If your set-top does not perform as expected, check the following conditions:

•Verify that the power to your TV is turned on.

•If plugged into a wall switch, verify the switch is in the ON position.

•Verify that all cables are properly connected.

•Verify that your TV is connected to the proper TV input port.

If your set-top does not perform as expected after checking the power, the cables, and the output channel, check the following conditions:

No picture

•If your system includes a VCR or stereo, verify that you have properly connected them to the set-top.

•Verify that the set-top Power light is on and the Bypass light is off.

•Your HDTV may not support the screen resolution you have selected. Go to What if I Don’t See Anything on page 18 for more information.

If you believe that your equipment needs repair or replacement, call Scientific- Atlanta at 1-866-212-2141.

No color

•Verify that the current TV program is broadcast in color.

•Adjust the TV color controls.

No sound

•If your setup includes a VCR or stereo, verify that you have properly connected them to the set-top.

•Verify that the volume is turned up.

•Verify that the Bypass feature is disabled.

The TV screen displays a message indicating that the set-top is automatically updating its software.

Wait for the time to display on the front panel of your set-top before continuing with the installation process. When the front panel displays the time, the update is complete.

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