Get More Information or Assistance
Get More Information or Assistance
This guide is designed to help you become familiar with the tasks you use most often when controlling live programs or recordings, recording programs, playing recordings, and displaying the PIP. It does not provide comprehensive information about the Explorer DVR. For example, you won’t find instructions on how to install the Explorer DVR in this guide.
If you haven’t found the answer to a question you have, you can make use of the following resources.
Frequently Asked Questions
The “Find Answers to Frequently Asked Questions” section of this guide provides answers to questions about the capabilities of the Explorer DVR and how it operates.
Online Documentation or the Explorer eClub
If you have questions after looking through the “Frequently Asked Questions” section of this guide, check the
For additional information about your Explorer DVR,
Customer Support
If you have questions after looking through the “Frequently Asked Questions” section of this guide and the Explorer eClub, contact your cable service provider.
Information to Provide When Calling for Assistance
To best answer your question, your cable service provider may ask you for the following information:
•Product name and number: To find the model name and number, look on the front of the Explorer DVR. The model name (Explorer) and model number (8000 or 8000HD) are printed there.
•Serial number: To find this number, look on the back of the Explorer DVR for a label that is similar to the example shown on the next page.
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