Get More Information or Assistance
Get More Information or Assistance
This guide is designed to help you become familiar with the tasks you use most often when controlling live programs or recordings, recording programs, playing recordings, and displaying the PIP. It does not provide comprehensive information about the DVR. For example, you won’t find instructions on how to install the DVR in this guide.
If you haven’t found the answer to a question you have, you can make use of the following resources.
Frequently Asked Questions
The “Find Answers to Frequently Asked Questions” section of this guide provides answers to questions about the capabilities of the DVR and how it operates.
Online Documentation or the Explorer eClub
If you have questions after looking through the “Find Answers to Frequently Asked Questions” section of this guide, check the
For additional information about your DVR,
www.scientificatlanta.com/explorerclub
To join and access the Explorer eClub, you need to enter the model number of your DVR and your email address.
Customer Support
If you have questions after looking through the “Find Answers to Frequently Asked Questions” section of this guide and the Explorer eClub, contact your cable service provider.
Information to Provide When Calling for Assistance
To best answer your question, your cable service provider may ask you for the following information:
•Product name and number: To find the model name and number, look on the front of the DVR. The model name (Explorer) and model number (8000, 8000HD, 8300, or 8300HD) are printed there.
•Serial number: To find this number, look on the back of the DVR for a label that is similar to the example shown below.
To Find the DVR Serial Number
To find the serial number, look on the back of the DVR for a label that is similar to the following example. The serial number begins with SA and is located in the lower left corner of the bar code.
0003B4287797
Sample Serial Number | SABDQXTL N0006246618 |
53