Get More Information or Assistance

Get More Information or Assistance

This guide is designed to help you become familiar with the tasks you use most often when controlling live programs or recordings, recording programs, playing recordings, and displaying the PIP. It does not provide comprehensive information about the DVR. For example, you won’t find instructions on how to install the DVR in this guide.

If you haven’t found the answer to a question you have, you can make use of the following resources.

Frequently Asked Questions

The “Find Answers to Frequently Asked Questions” section of this guide provides answers to questions about the capabilities of the DVR and how it operates.

Online Documentation or the Explorer eClub

If you have questions after looking through the “Find Answers to Frequently Asked Questions” section of this guide, check the Scientific-Atlanta Web site at www.scientificatlanta.com. It contains online customer support on a number of topics, including installation and setup. You’ll also find the latest information about the DVR there, including updates to frequently asked questions.

For additional information about your DVR, Scientific-Atlanta invites you to join the Explorer eClub. This online club provides news and information about the DVR. Access the Explorer eClub on the Internet at the following Web address:

www.scientificatlanta.com/explorerclub

To join and access the Explorer eClub, you need to enter the model number of your DVR and your email address.

Customer Support

If you have questions after looking through the “Find Answers to Frequently Asked Questions” section of this guide and the Explorer eClub, contact your cable service provider.

Information to Provide When Calling for Assistance

To best answer your question, your cable service provider may ask you for the following information:

Product name and number: To find the model name and number, look on the front of the DVR. The model name (Explorer) and model number (8000, 8000HD, 8300, or 8300HD) are printed there.

Serial number: To find this number, look on the back of the DVR for a label that is similar to the example shown below.

To Find the DVR Serial Number

To find the serial number, look on the back of the DVR for a label that is similar to the following example. The serial number begins with SA and is located in the lower left corner of the bar code.

0003B4287797

Sample Serial Number

SABDQXTL N0006246618

53