Manuals / Seagate / Computer Equipment / Computer Drive

Seagate ST373307FC, ST3146807FC Customer Service CSO, USA/Canada/Latin America Support Services

Models: ST336607FC ST373307FC ST3146807FC

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64	Cheetah 10K.6 FC Product Manual, Rev. B

Customer Service (CSO)

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System Integrator customers should contact their Seagate service center representative for warranty information. Other customers should contact their place of purchase.

Authorized Service Centers

If you live outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America Support Services

Presales Support

Call Center	Toll-free	Direct dial	FAX
Disc:	1-877-271-3285	+405-936-1210	+1-405-936-1683
Tape:	1-800-626-6637	+1-714-641-2500	+1-714-641-2410

Technical Support (SeaFONE)

1-800-SEAGATE or +1-405-936-1234 (for specific product phone number) FAX: Disc: +1-405-936-1685; Tape and Server Appliance: +1-405-936-1683

SeaFAX	1-800-SEAGATE
SeaTDD	+1-405-936-1687

Warranty Service

Call Center	Toll-free	Direct dial	FAX / Internet
USA, Mexico and	1-800-468-3472	+1-405-936-1456	+1-405-936-1462
Latin America
Canada
Memofix1	1-800-636-6349	+1-905-660-4936	+1-905-660-4951
			www.memofix.com
Adtech*	1-800-624-9857	+1-905-890-3099	+1-905-812-3977
			www.adtech1.com
Brazil
MA Centro de Serviços*	—	+55-21-2509-7267	+55-21-2507-6672

e-mail: centro.de.servicos.brasil@seagate.com

European Support Services

For European customer support, dial the toll-free number for your specific country for presales support, techni- cal support, SeaFAX and warranty service.

If your country is not listed here, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday. The European call center is located in Amsterdam, The Neth- erlands.

Call Center
Austria		0 800-20 12 90
Belgium		0 800-74 876
Denmark		80 88 12 66
France		0 800-90 90 52
Germany		0 800-182 6831
Ireland		1 800-55 21 22
Italy		800-790695
Netherlands		0 800-732 4283
Norway		800-113 91
Poland		00 800-311 12 38

1. Authorized Service Centers

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Seagate ST373307FC, ST3146807FC Customer Service CSO, USA/Canada/Latin America Support Services, European Support Services

Contents

Page Page Page Page Revision status summary sheet Revision Date Writer/Engineer Sheets AffectedPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsList of Figures Cheetah 10K.6 FC Product Manual, Rev. B ViiPage Scope Cheetah 10K.6 FC family disc driveCheetah 10K.6 FC Product Manual, Rev. B Applicable standards and reference documentation Taiwanese Bsmi Australian C-TickKorean MIC Reference documentsGeneral description Cheetah 10K.6 FC disc drivePerformance Standard featuresMedia description ReliabilityUser-installed accessories Factory-installed accessoriesFactory-installed options Unformatted and formatted capacitiesCheetah 10K.6 FC Product Manual, Rev. B Seek performance characteristics Access time Performance characteristicsInternal drive characteristics Format command execution time in minutesPrefetch/multi-segmented cache control General performance characteristicsStart/stop time Cache operationCaching write data Prefetch operation Reliability specifications Service life Reliability and servicePreventive maintenance Service philosophyPerformance impact 7 S.M.A.R.TControlling S.M.A.R.T Determining rate MillisecondsReporting control Predictive failuresInvoking DST State of the drive prior to testingImplementation Short and extended testsAbort Product warrantyLog page entries ShippingDC power requirements Physical/electrical specificationsAC power requirements General DC power requirement notesCurrent profiles Power sequencingConducted noise immunity +5V +12VTypical ST373307FC drive +12V current profile Typical ST3146807FC drive +5V current profile Typical ST373307FC drive +5V current profile Power dissipation ST3146807FC ST373307FCTemperature Cheetah 10K.6 FC Product Manual, Rev. B ST336607FCShock and vibration Relative humidityEffective altitude sea level ShockPackage size Packaged/product weight Drop height Recommended mounting Acoustics Air cleanlinessCheetah 10K.6 FC Product Manual, Rev. B Vibration Mechanical specifications Mounting configuration dimensionsDrive error recovery procedures Defect and error managementDrive internal defects/errors Read and write retry count maximum recovery times Read retry Maximum recovery time per Write retryFC-AL system errors Maximum recovery time perLED connections InstallationDrive ID/option selection Drive orientation 1 J6 connector requirementsDrive Front CoolingDrive mounting Air flowGrounding Interface requirements FC-AL featuresFibre Channel link service frames Fibre Channel task management functionsFibre Channel port login NPort login Plogi payload BytesNPort Login Accept ACC payload Bytes Fibre Channel Process LoginFibre Channel Process Login Accept Process Login Plri payloadFibre Channel fabric login Fabric Login Flogi payload BytesFabric Login Accept ACC payload Bytes Accept or NPort Login when sending frames to an initiatorFC-AL options supported Fibre Channel Arbitrated Loop optionsDual port support Option SupportedSupported commands Command code Command name Supported commands Command code Supported Command nameRead descriptor mode Cheetah 10K.6 FC Product Manual, Rev. B Cheetah 10K.6 FC inquiry data Mode Sense dataCheetah 10K.6 FC Product Manual, Rev. B Inquiry data Bytes Data hexCheetah 10K.6 FC Product Manual, Rev. B DEF DEF CHG Cheetah 10K.6 FC Product Manual, Rev. B Supported Feature or condition Miscellaneous operating features and conditionsMiscellaneous features Miscellaneous statusPhysical characteristics Physical descriptionConnector requirements Part description Positions Part number FeaturesFC-SCA pin descriptions Pin Signal name Signal typePin descriptions FC-AL transmitters and receivers PowerFault LED Out Active LED Out11 SEL6 through SEL0 ID lines Enable port bypass signalsMotor start controls Parallel Enclosure Services Interface ESI Arbitrated loop physical address Alpa values SettingSetting Hex Dec LED driver signals Signal characteristicsTTL input characteristics Device control codesTransmit eye diagram Differential Pecl inputEye diagram data values Link rate GHzPresales Support Seagate Technology support services Online ServicesAutomated Services Technical SupportEuropean Support Services Customer Service CSOUSA/Canada/Latin America Support Services Call Center Toll-free Direct dial Africa/Middle East Support ServicesAsia/Pacific Support Services Cheetah 10K.6 FC Product Manual, Rev. B Index FC-AL Cheetah 10K.6 FC Product Manual, Rev. B Plogi Cheetah 10K.6 FC Product Manual, Rev. B Cheetah 10K.6 FC Product Manual, Rev. B