Cable Select Jumper
Some computers differentiate between master and slave drives using specially designed interface cables that have the line to pin 28 (the Cable Select pin) removed or cut at one connector. The connector that has pin 28 disabled is used for the slave drive. See your computer manual to determine whether your computer supports this feature. To configure your Seagate drive for cable select, place a jumper on pins E and F as shown below.
Remote LED Connection
You can connect a remote LED to pins C (–) and D (+) as shown in the figure below. Do not install a jumper on these pins. Because the jumper block uses a 0.1-inch connector, you may need to replace the current connector. Use Seagate connector part number 10562-001 or equivalent.
A C E G
Master/slave
jumper block
B D F H
Enable Cable Select
+Remote LED connection
The Disk Manager Online Manual
Disk Manager contains an extensive online manual. This manual includes detailed installation instructions, troubleshooting and a list of master/ slave jumper settings for many popular hard drives. To view the Disk Manager online manual, insert the Disk Manager diskette into drive A and type A:\DM /H. Then press ENTER. You can also view the online manual from within Disk Manager by selecting (V)iew/Print Online Manual in the main menu.
Booting from a Diskette
If Disk Manager installs the dynamic drive overlay (DDO) to access the full capacity of your drive, the DDO must load into memory before the operating system loads. This occurs automatically when you boot from your drive. However, if you boot from a diskette, the DDO will not be loaded and you will not be able to access your hard drive. The following procedure allows you to boot from a diskette and still access your hard drive.
1Boot the computer from the hard disc (with no diskette in the diskette drive).
2When the Disk Manager banner appears on the screen, immediately press the SPACEBAR (you have about 2 seconds).
3Insert your boot diskette and press the SPACEBAR again.
If you boot from a diskette regularly, you can create a Dynamic Drive Overlay boot diskette. It loads DDO into memory, then loads the operating system. See the Disk Manager online manual for more information about creating a dynamic drive overlay boot diskette.
Supported Operating Systems
The Disk Manager dynamic drive overlay provides support for drives that have capacities greater than 528 Mbytes under MS-DOS, Windows 3.x, Windows 95, Windows NT 3.51, Window NT 3.50 (requires DM upgrade drivers), OS/2 V3.0 (Warp full pack), and OS/2 V2.0–3.0 (requires DM upgrade drivers). Disk Manager does not support 32-bit FAT in Windows 95.
Before you install a non-DOS operating system on the drive, install DOS and Disk Manager and make sure that the drive is bootable. Instructions for running the dynamic drive overlay with other operating systems are available in the Disk Manager online manual.
Removing the Dynamic Drive Overlay
If Disk Manager installs a dynamic drive overlay (DDO) and you do not need this software to access the full capacity of your drive, you can remove the dynamic drive overlay without losing your data. However, you will lose access to the full capacity of your drive unless you have another method for accessing high-capacity drives (see Addressing Drive-Capacity Limitations on the front side of this sheet). Follow the instructions below to remove a DDO from a drive.
!Caution. Before you attempt to remove a DDO, make a backup copy of all the data on your hard
disc. Also, run CHKDSK, SCANDISK or a third- party equivalent to detect and repair any damaged files before you follow the procedure below. If the DDO migration program encounters a serious file problem or is interrupted by a power loss or hardware failure, the migration will fail and your data will be lost.
1Boot the computer to Drive C.
2Insert your DiscWizard diskette into Drive A.
3Type A:\DM to start Disk Manager.
4Select the Select Installation Options Menu.
5Select (M)aintenance Menu.
6Select (M)igrate Dynamic Drive. This program moves the data on your drive so that it can be accessed without the DDO. The migration may take up to an hour to complete, depending on the size of your drive.
7When the migration program has finished, exit Disk Manager.
8Remove the diskette and reboot the computer. Enter your system setup program (see your system manual for details).
9Configure the hard drive with the Cylinder/Head/Sector parameters shown for your drive in the table in Section 2, “Configuring Your Computer,” on the front side of this sheet. Save your changes and exit the system setup program.
10When your computer has rebooted, insert the DiscWizard diskette into drive A.
11Type A:\DM and choose the Maintenance Menu.
12Select Uninstall (D)isk Manager.
13Select the correct drive to uninstall.
14When the uninstall is complete, exit Disk Manager and reboot.
Note. Disk Manager can also remove a drive overlay placed by the EZ-Drive program. Select (C)onvert Drive Format from the Maintenance Menu.
Basic Troubleshooting
If you have installed your drive and it does not function properly, perform the following basic checks:
Warning. Always turn off the computer before changing jumpers or unplugging cables and cards. Wear a ground strap or take other antistatic precautions while working on your computer or handling your drive.
•Verify compatibility. Verify that the host adapter and drive are appropriately matched to each other and to your computer. Refer to the relevant documentation for details.
•Check all cards. Verify that all cards are seated in their slots on the motherboard and secured with mounting screws.
•Check all connectors and cables. Make sure all ribbon and power cables are securely connected. Ribbon cables are easily damaged, especially at
the connector. Try a new cable known to be good. Make sure no connector pins are bent. Verify that pin 1 on the interface cable is aligned with pin 1 on the drive and host adapter (see figures and instructions on the front of this sheet).
•Verify jumper settings. Review the instructions on this sheet and in your host adapter installation guide. Make sure all appropriate jumpers are installed or removed as necessary.
•Check your power-supply specifications. Each time you add a new device to your computer, make sure your computer’s internal power
supply can support the total power demand. If necessary, consult your dealer for a new power supply.
•Verify the drive-type settings in the system setup program. The drive- type settings in the system BIOS must not exceed the physical specifications of your drive. Also, the settings must not exceed the limitations set by the operating system and BIOS.
•Check for viruses. Before you use someone else’s diskette in your system for the first time, scan the diskette for viruses.
Advanced Troubleshooting
If you have performed the preceding basic checks but the problem persists, follow these guidelines for troubleshooting specific cases.
After you install your new drive, your computer will not boot, and no error message shows on the screen.
•Check your computer manual or BIOS manufacturer to determine whether your BIOS supports drives that have more than 4,096 cylinders. If your system has this limitation, use the following procedure to configure your computer:
1Turn off your computer, open the case, and remove your new Seagate drive.
!Caution. To avoid electrostatic discharge damage to your computer or hard drive, make sure you are
well-grounded before touching the drive, cable, connector or jumpers.
2Place a jumper on pins A and B on the master/slave jumper block as shown below. This enables the alternate capacity option that causes the drive to appear to your BIOS as having a 2.1-Gbyte capacity (4,092 cylinders, 16 heads, 63 sectors per track). You may need third-party partitioning software, such as Disk Manager, to achieve full capacity of the drive.
| A C E G |
| | Master/slave |
| | jumper block |
| B D F H |
Alternate capacity | | Limit capacity to 1.2 Gbytes |
jumper | | (4,092 cylinders) |
3Remount your drive in the computer and replace the computer cover.
4Insert a bootable DOS diskette into drive A and turn on the computer. It should boot from drive A and automatically detect the new drive as a 2.1-Gbyte drive.
5Insert your DiscWizard diskette into drive A and type A:\DM. Then press ENTER. This runs the Disk Manager program.
6Follow the Disk Manager instructions to install the dynamic drive overlay and to partition and format your new drive to its full capacity.
7After Disk Manager is done, reboot your system. You should see the Disk Manager banner and be able to access the full capacity of your new drive.
The screen remains blank when you power up the system.
If the steps listed above do not remedy this problem, try the following:
•Make sure the monitor is plugged in and turned on.
•Check all cards.
•Make sure the video card is seated in its slot and secured with mounting screws.
•Turn off the computer and remove the drive host adapter. If the screen turns on after you reboot, the host adapter may be incompatible or defective. If so, see your dealer.
The system does not recognize the drive.
•Check all cables.
•Make sure the power supply is adequate for system needs.
•Reboot the computer and listen to make sure the drive motor starts up. If the drive is very quiet, it may be difficult to hear its discs reach operating speed. If the drive motor does not start up, recheck all drive cables.
•Verify that for each drive, a drive-type is listed in the system setup program.
•Try rebooting your computer by pressing the CTRL, ALT and DELETE keys simultaneously. If the drive is recognized after you reboot the system, the
computer BIOS test may be completing before the drive is ready. One solution is to slow the processor speed during startup. If your computer has a turbo switch, set it to slow speed before turning the computer on. If there is no turbo switch, you may be able to use keyboard commands; see your computer manual for details. After the computer is up and running, return the processor to the fast speed. Another solution is to warm-boot your computer after every power-on.
•Check for I/O address conflicts. To isolate the conflict, verify that the drive and host adapter are compatible with your computer. Turn off the computer and remove all the peripheral adapter cards except for the video card and host adapter. If the computer recognizes the drive when you reboot the computer, turn off the computer. Reinstall the other peripheral cards, one at a time, until the conflict reoccurs. After you have isolated the source of the address conflict, you can resolve the conflict by changing the I/O address of the peripheral that appears to cause the conflict.
•If Disk Manager has installed the DDO on your hard drive and you have booted directly from a diskette, the information in the boot record for the
drive may not have been loaded. Make sure there is no diskette in Drive A and reboot. If you want to boot from the diskette, follow the “Booting with a Diskette” instructions under “Advanced Disk Manager Options.”
The dealer partitioned and formatted the drive for you in the store, but the drive does not respond when you install it.
•Reboot the computer and make sure the drive spins up. Check all cables.
•Make sure the power supply is adequate for system needs.
•Make sure the DOS version the dealer used to partition and format the drive is the same version you have installed in your computer. If it isn’t, see your dealer.
•Verify the drive-type values in the system setup program. You must install the drive using the same drive-type values your dealer used to partition the drive.
•Check for I/O address conflicts between peripheral cards.
•Check for viruses.
The system hangs in FDISK or fails to create or save the partition record.
•Check all cables.
•Your DOS diskette may be corrupted. Try using a backup DOS diskette.
•Make the partitions smaller.
•Change the interrupt jumper setting on the host adapter.
•Some BIOS have a Track 0 protection feature that protects Track 0 from viruses. This may cause FDISK to hang the system. You must disable this feature in the system setup program before you can use FDISK. See your computer reference guide for assistance. Be sure to re-enable this important feature when FDISK is done.
The system error message, “Drive not Ready,” appears.
•Check all cable connections. Make sure pin 1 of the drive is connected to pin 1 of the hard-disc controller or host adapter.
•Make sure the power supply is adequate for system needs.
•Reboot the computer and make sure the drive spins up.
The FDISK error message, “No Fixed Disk Present,” appears.
•Make sure the power supply is adequate for system needs.
•Verify the drive-type values in the system setup program.
•Check for I/O address conflicts.
The drive does not format to full capacity.
•Verify the drive-type values in the system setup program. One of the following problems may have occurred:
–The values may be set with an incorrect translation characteristic.
–You may have entered a parameter value that exceeds the physical capacity of the drive.
–You entered a translation characteristic that does not take advantage of the drive’s full capacity.
–The drive’s physical specifications exceed the translation limits imposed by the BIOS.
!Caution. If you change the drive-type values in the system setup program, you must partition and
format the drive again. This erases data on the drive.
•If you have partitioned the drive into individual logical drives, you may need to make the partitions smaller to access the full drive capacity.
•If your computer supports LBA mode, you may need to enable LBA mode in the system setup program to access the full capacity of the drive. Refer to your computer’s reference guide to find out how to enable LBA.
•Your computer may not support drives that have more than 4,096 cylinders. Follow the instructions for After you install your new drive, your computer will not boot, and no error message shows on the screen.
The DOS messages “Disk Boot Failure,” “Non-System Disk” or “No ROM Basic – SYSTEM HALTED” appear.
•Reinstall the DOS system files using the DOS SYS utility.
•Check all cables.
•Use FDISK to verify that the primary partition is active.
•Check for viruses.
The system error message, “HDD controller failure” appears.
•Confirm the jumper settings on the drive.
•Verify the drive-type settings in the system setup program.
32-bit Disk Access with Windows 3.1
The 32-bit disk access feature in Windows 3.1 does not work with drives that have capacities greater than 528 Mbytes. If you want to use 32-bit disk access under Windows 3.1, install the Seagate replacement 32-bit access driver, SEG32BIT.386, located on your DiscWizard diskette.
BIOS Upgrades
If you need to upgrade your BIOS, contact the appropriate BIOS manufacturer listed below.
American Megatrends (AMI): | http://www.megatrends.com |
1-800-828-9264 | |
Award Software International, Inc.: | http://www.award.com |
1-508-686-6468 | |
Microid Research/Mr. BIOS: | http://www.mrbios.com |
(Upgrades from Unicore Software) | 1-800-800-2167 |
Phoenix Technologies Ltd.: | http://www.ptltd.com |
(Upgrades from Microfirmware) | 1-800-767-5465 |
SystemSoft: | http://www.systemsoft.com |
If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate drive or other Seagate products, use one of the Seagate technical support services listed below.
Seagate’s 800 number (1-800-732-4283) allows toll-free access to automated self-help services, providing answers to commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. International callers may reach this automated self-help service by dialing 408-456-4496.
Online Services
SeaNET™
You can obtain technical information about Seagate products over the Internet from Seagate’s World Wide Web home page (http://www.seagate.com) or Seagate’s ftp server (ftp://ftp.seagate.com). You can also send e-mail with your technical questions to discsupport @ seagate.com.
Seagate CompuServe Forum
Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages.
SeaBOARD®
SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one stop bit (8-N-1).
Location | Phone number | Location | Phone number |
Australia | 61-2-9756-2359 | Taiwan | 886 | -2-2719-6075 |
France | 33 1-48 25 35 95 | Thailand | 662 | -531-8111 |
Germany | 49-89-140-9331 | UK | 44-1628 | -478011 |
| | USA | 405 | -936 | -1600 |
FAX Services
SeaFAX®
You can use a touch-tone telephone to access Seagate’s automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily.
Location | Phone number | Location | Phone number |
Australia | 61-2-9756-5170 | UK | 44-1628-894084 |
Germany | 49-89-1430-5102 | USA | 405-936-1620 |
Seagate Technical Support FAX
You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours.
Location | Phone number | Location | Phone number |
Australia | 61-2-9725-4052 | Korea | 82-2-556-4251/7395 |
France | 33 1-46 04 42 50 | Singapore | 65-488-7528 |
Germany | 49-89-1430-5100 | Taiwan | 886-2-2715-2923 |
Hong Kong | 852-2368 7173 | UK | 44-1628-890660 |
Japan | 81-3-5462-2979 | USA | 405-936-1685 |
Direct-Support Services
Seagate Technical Support
For one-on-one help, you can talk to a technical support specialist during local business hours. Before calling, note your system configuration and drive model number (STxxxxx).
Location | Phone number | Location | Phone number |
Australia | 61-2-9725-3366 | Singapore | 65-488-7584 |
France | 33 1-41 86 10 86 | Taiwan | 886 | -2-2514-2237 |
Germany 49-89-140-9332 | UK | 44-1628 | -894083 |
Hong Kong | 852-2368 9918 | USA | 1-800-SEAGATE or |
Korea | 82-2-531-5800 | USA | 405 | -456 | -4496 |
SeaTDD™ | | | 405 | -936 | -1687 |
Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 8:00 A.M. to 12:15 P.M. and
1:30 P.M. to 6:00 P.M. (central time) Monday through Friday.
Keep your original box and packing materials for storing or shipping your drive. The box has a Seagate Approved Package label. Shipping a
drive in an unapproved container voids the warranty. Call your authorized Seagate distributor for information on packing materials. The figure to the right shows how a drive fits in an approved single-pack box, including the packing materials.
Warranty. See your authorized Seagate distributor or dealer. Preinstalled or bundled software is provided “as is.” There are no warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed.
Maintenance and repair. Seagate drives do not require maintenance. The head/disc assembly is sealed; a broken seal voids the warranty. Seagate customer-service centers are the only facilities authorized to repair Seagate drives.
Electromagnetic Compliance for the
European Union. This model complies with the European Union requirements of the Electromagnetic Compatibility Directive 89/336/EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and Directive 93/68/EEC of 22 July 1993.
Compliance of this drive, as a system component, was confirmed with a test system. We cannot guarantee that your system will comply. The drive is not meant for external use (without properly designed enclosure, shielded I/O cable, etc.).
Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale Umgebungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung des Laufwerks werden 4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale Länge der Schrauben im Chassis nicht mehr als 3,3 mm und bei Befestigung an der Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplatte dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden. Bitte entfernen Sie nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Laufwerkes muss den Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaNET, SeaTDD, Medalist, the Medalist logo and DiscWizard are either trademarks or registered trademarks of Seagate Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks are the property of their respective owners.
Seagate reserves the right to change, without notice, product offerings or specifications. No part of this publication may be reproduced in any form without written permission from Seagate Technology, Inc.
© 1998 Seagate Technology, Inc.
920 Disc Drive, Scotts Valley, CA 95066, USA
Publication Number: 32660-001, Rev. A, January 1998, Printed in USA
