Asia/Pacific Support Services | Seagate ST92014A, ST94019A, ST93015A

Asia/Pacific Support Services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech- nical support locations. Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and 10:00 P.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Call Center	Toll-free	Direct dial	FAX
Australia	1800-14-7201	—	—
China (Mandarin)1, 4	800-810-9668	+86-10-6225-5336	—
Hong Kong	800-90-0474	—	—
Hong Kong (Cantonese)1, 4	001-800-0830-1730	—	—
India2, 4	1-600-33-1104	—	—
Indonesia	001-803-1-003-2165	—	—
Japan3, 4	0034 800 400 554	—	—
Malaysia	1-800-80-2335	—	—
New Zealand	0800-443988	—	—
Singapore	800-1101-150	—	+65-6488-7525
Taiwan (Mandarin)1, 4	00-800-0830-1730	—	—
Thailand	001-800-11-0032165	—	—

Warranty Service

Call Center	Toll-free	Direct dial	FAX
Asia/Pacific	—	+65-6485-3595	+65-6485-4860
Australia	1800-12-9277	—	—
India4	—	+91-44-821-6164	+91-44-827-2461

1Hours of operation are 8:30 A.M. 2Hours of operation are 9:00 A.M. 3Hours of operation are 9:30 A.M. 4Authorized Service Center

to 5:30 P.M., Monday through Friday (Australian Western time). to 6:00 P.M., Monday through Saturday.

to 6:30 P.M., Monday through Friday (Japan time).

Momentus 42 Product Manual, Rev. A

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Seagate ST92014A, ST94019A, ST93015A manual Asia/Pacific Support Services

Contents

Momentus Page Momentus Page Revision Date Sheets Affected Revision status summary sheetRev. a 05/03/2004 All Page Contents Momentus 42 Product Manual, Rev. a List of Figures Viii Momentus 42 Product Manual, Rev. a Momentus 42 disc drive Introduction Momentus 42 Product Manual, Rev. a Specification summary Drive specificationsSpecifications Drive specification ST94019A ST93015A ST92014A Specifications LBA mode Default logical geometryFormatted capacity Physical organization Recording and interface technology Physical characteristicsTechnology Specification Time to ready Seek timeTypical seek times msec Read Write Time to ready Typical Max Power specifications Voltage tolerance Typical current profileConducted noise Power management modes Power-management modesActive mode Idle mode Environmental specifications Operating shock ShockNonoperating shock Vibration Electromagnetic immunity AcousticsDrive level acoustics Electromagnetic immunity Measurement type Specification Safety certificationReliability Agency certification FCC verification Korean RRLAustralian C-Tick N176 Momentus 42 Product Manual, Rev. a Handling and static discharge precautions Configuring and mounting the driveJumper settings Master/slave configuration Cable-select option Drive mounting Connector signals ATA interface signals and connector pinsConnector Cable Signal Name Contact Conductor Cable Connector Conductor Contact Signal Name Command name Command code in hex ATA-standard commands Supported ATA commandsSupported commands ATA-standard security commands Command name Command code in hexATA-standard power-management commands Word Description Value Identify Device command XxxxH Description if bit is set to Bit Features register values Set Features command Code in features register A.R.T. command 4 S.M.A.R.T. commandsSupported S.M.A.R.T. commands Internet MySeagate Reseller.seagate.com Seagate Technology support servicesPresales Support Technical Support Authorized Service Centers Warranty Service Americas +1-405-324-47301 +1-405-324-4704 Call Center Toll-free Direct dialAmericas SEAGATE2 +1-405-324-47003 +1-405-324-4702 Call Center Toll-free Direct dial FAX / Internet Toll-Free Support Numbers FAX Services-All Europe toll callCall Center Presales and Technical Support Warranty Service Asia/Pacific Support Services Momentus 42 Product Manual, Rev. a Numerics IndexPage Page Momentus 42 Product Manual, Rev. a Page Seagate Technology LLC