Before You Call for Service
Problem | May Be Caused By | What to Do |
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Nothing works. | Range not connected to electri- | Check to make sure range power plug is |
| cal power. | connected to electrical outlet. |
| Power is off. | Turn on power at circuit breaker or fuse |
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| box for electrical outlet range is con- |
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| nected to. Check for tripped breaker or |
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| blown fuse. |
| Power outage. | Contact power company. |
Igniters do not spark. | Power not supplied to unit. | See Nothing Works above. |
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| Wet or dirty igniter. | Clean and dry igniter and burner assem- |
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| bly according to Care and Cleaning |
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| section. |
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No flame. | Igniter not working (no clicking | See Igniters do not spark above. |
| sound). |
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| Wet or dirty igniter. | Clean and dry according to Care and |
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| Cleaning section. |
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| Gas is turned off. | Make sure the gas supply valve is in the |
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| “ON” position. |
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| Gas supply interrupted. | Contact gas company. |
Burner goes out at low set- | Low gas pressure. | Contact gas company to have pressure |
ting. |
| tested. |
| Air intake holes obstructed. | Check to make sure none of the air slots |
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| on range are obstructed. |
Flame is distorted, yellow or | Burner parts are dirty or | Clean and dry according to Care and |
very large. | clogged. | Cleaning section. |
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| Burner parts are not properly | Make sure burner is assembled according |
| positioned. | to the Setting Up Your Range section. |
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| Range set up to use a different | Have a qualified service technician check |
| type of gas (natural or LP) or | to make sure that the range is set up for |
| set up for different altitude. | the type of gas and the correct altitude. |
| Gas regulator is not installed or | Have a qualified service technician check |
| faulty. | the gas regulator. |
Igniter continues to spark | Burner is cold. | Burners may continue to spark for up to |
(click) after flame ignites. |
| 60 seconds when cold and set to low. See |
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| Operating Your Range section for more |
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| information on how to minimize. |
| Flame distorted by air draft. | Minimize any air drafts around the cook- |
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| top. Close nearby windows. |
| Wet or dirty igniter. | Clean and dry according to Care and |
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| Cleaning section. |
| Burner parts wet or dirty. | Clean and dry according to Care and |
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| Cleaning section. |
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| Burner parts not properly posi- | Make sure burner is assembled according |
| tioned. | to the Setting Up Your Range section. |
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| Power supply polarity is | Have a licensed electrician check the elec- |
| reversed or not properly | trical outlet. |
| grounded. |
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Orange glow on ceiling of | Normal operation. | The IR broil burner igniter glows orange |
oven when broiling. |
| off and on when the oven knob is set to |
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| broil. |
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