Sennheiser D 10 If a problem occurs

If a problem occurs

If a problem occurs

Problem	Possible cause	Possible solution	Page
The headset is placed into	Base station is not connected	Connect the base station to the	9
the base station but the	to the mains power supply	mains power supply.
Charge status LED is off	Rechargeable battery is deep	Wait several minutes until the	29
	discharged	Charge status LED lights up.
		For quick-charging the headset:	5
		Briefly press the Set button at
		the rear of the base station.
Link between headset	Headset is not paired with	Place the headset into the base	23
and base station cannot	the base station, the Link	station.
be established	LED lights up red
	Base station is only	Connect the base station to the	9
	connected via the USB cable	mains power supply.
Bad radio link between	Transmission range is	Reduce the distance between	–
headset and base station	exceeded	headset and base station.
		Adjust the radio range.	17
Noise interference and	Microphone rubs on the cheek	Bend the microphone boom so	14
connection loss	or perhaps the beard	that the microphone is about
		0.8 - 1.2” (2 - 3 cm) from the
		corner of your mouth.
	Too many DECT systems	Reduce the radio range.	17
	within the radio range	Set the base station to	17
		narrowband transmission.
	Distance between base	Increase the distance between	–
	station and fixed line phone	base station and fixed line
	is so small that interference	phone.
	occurs
The rechargeable battery	Charging contacts of the	Clean the charging contacts on	33
cannot be charged	headset or the base station	the headset and on the base
	are dirty	station.
	Rechargeable battery is	Replace the defective	35
	defective	rechargeable battery with a new
		one.
	Headset is not properly	Check if the headset is properly	29
	placed into the magnetic	placed into the magnetic holder.
	holder of the base station
The rechargeable battery is	Overaged rechargeable	Replace the overaged	35
quickly depleted even after	battery	rechargeable battery with a new
charging		one.
Bad audio quality, the other	Microphone sensitivity is not	Adjust the microphone	19
party sounds too low or too	correctly adjusted	sensitivity.
loud
The sound from the fixed line	Base station is not adjusted	Use the ABC switch to adjust the	19
phone is distorted and	to the fixed line phone.	base station to your fixed line
disturbed		phone.

For more information and an FAQ list, please visit our website at www.sennheiser.com.

If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance.

To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.

D 10 series 36