TROUBLE SHOOTING GUIDE
GETTING TO KNOW YOUR HAND VACUUMPROBLEM POSSIBLE REASON POSSIBLE SOLUTION
HAND VACUUM
WILL NOT
OPERATE
1. Power cord not firmly
plugged into outlet.
2. No power in wall outlet.
3. Needs servicing.
4. Thermostat has
tripped.
1. Plug unit in firmly.
2. Check fuse or breaker. Replace
fuse/reset breaker.
3. Call 1-800-798-7398.
4. Turn the unit off and unplug from
outlet. Allow to cool.
HAND VACUUM
WILL NOT PICK-UP
OR SUCTION
POWER IS WEAK
1. Dust cup is full.
2. Unit clogged.
3. HEPA Dust Cup Filter
needs cleaning or
replacing.
1. Empty dust cup – (see pages 5/6).
2. Turn unit off and unplug from wall
outlet. Remove HEPA Dust Cup
Filter and check for object(s) in air
duct and remove.
3. Clean or replace HEPA Dust Cup
Filter. (see pages 5/6)
TURBO BRUSH
DOES NOT
ROTATE OR
ROTATES
SLOWLY
1. Rotating brush or
elbow obstructed.
2. Hose obstructed.
3. HEPA dust cup f ilter
clogged.
1. Clear obstructions. (see page 5.)
2. Clear obstruction.
3. Clean HEPA dust cup filter. (See
pages 5/6.)
DUST ESCAPING
FROM HAND
VACUUM
1. Dust cup is full.
2. HEPA Dust Cup Filter
is not installed
correctly.
3. There is a puncture or
hole in HEPA Dust Cup
Filter.
1. Empty dust cup.
2. Review HEPA Dust Cup Filter
instructions. (see pages 5/6)
3. Replace HEPA dust cup filter. (see
pages 5/6)
HAND VACUUM
HOSE OR
BRUSHES WILL
NOT PICK-UP
1. Hose clogged.
2. Dust cup is full.
1. Remove hose and/or bushes.
Remove obstruction from hose.
2. Empty and clean dust cup.