16 TOLL FREE: 1 -800-7 98-739 8
Troubleshooting Guide
Your steam mop should be securely plugged into a 120V AC
electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call Customer Care at
1-800-798-7398.
Is there water in the water tank? If not, add water to your steam
mop following instructions on page 4.
If the unit still does not make steam, follow the instructions on
page 15 to clean the nozzle.
Check to see if your micro-fiber cleaning pad is too wet. We
recommend you unplug the steam mop and change the micro-fiber
cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the standby mode.
Add water to the tank and select steam setting by pressing the
standby button.
If your unit still does not work, call Customer Care at
1-800-798-7398.
Do not leave your steam mop on the floor with a damp or wet
cleaning pad.
If you’re using tap water, we recommend switching to distilled
water.
Make sure the cap is securely on the water tank.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad.
If you washed the cleaning pad with powder detergent, then your
pad could be damaged and require replacement. Replacement pads
are available at sharkclean.com.
This could also be an indication of prior soap or grease residue
that has accumulated on the floor. As our steam mops use only
a small amount of water, it may not be wet enough to rinse off
the accumulation that the steam is bringing to the surface. We
suggest rinsing the floor with nothing but water, letting it dry, and
then steam mopping again with a clean pad. One or more rinses
generally removes the residue.
A more stubborn case may require you to rinse the floor with a mix
of one part vinegar and two parts water.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. If so, replace
the cleaning pad.
The small steam bonnet frame must be in place at all times during
usage. The bonnet prevents water drops from being left on the
garment and removes impurities from your water.
If the steam bonnet is too wet or the frame has condensation, let
the unit cool for 30 minutes, remove the steam bonnet and let it dry
out before using again, or replace with a new steam bonnet.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop will not turn-on.
The unit will not
make steam.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop leaves water on
the floor.
Cannot select steam
setting/flashing blue
light remains on.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop left a white spot
on the floor.
Floors are cloudy,
streaky or spotty
after steaming.
The Shark® Lift-Away™
Pro Steam Pocket®
Mop is hard to push.
The nozzle leaves
water drops on the
garment.
PROBLEM POSSIBLE REASONS & SOLUTIONS
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