8 TROUBLESHOOTING THE UNIT
This chapter describes misfeed removal and troubleshooting.
For problems with the printer function or the scanner function, see the online manual or the Help file for the printer/scanner driver.
TROUBLESHOOTING
If any problem occurs, check the list below before contacting our Technical Assistance Department.
Problem | Possible cause | Solution | Page | |
| Unit plugged in? | Plug the unit into a grounded outlet. | 12 | |
Unit does not | Power switch on? | Turn the power switch on. | 12 | |
Side cover closed securely? | Gently close the side cover. | 11 | ||
operate. | ||||
| Front cover closed? | Gently close the front cover and then | 11 | |
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| close the side cover. | ||
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| Is the original placed face | Place the original face down on the |
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Blank copies | down on the document | document glass or face up in the | 47, 48 | |
glass or face up in the | SPF. | |||
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| SPF? |
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| Is original image too dark or | Adjust the exposure manually. | 49 | |
| too light? |
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Copies are too | Is the unit in the automatic | Adjust the automatic exposure level. | 50 | |
dark or too light. | exposure mode? |
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| Is the unit in the photo | Cancel the photo exposure mode. | 49 | |
| exposure mode? |
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Dust, dirt, | Document glass or SPF | Clean regularly. | 59 | |
dirty? |
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smudges appear |
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Original smudged or | Use a clean original. |
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on copies. | – | |||
blotchy? |
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Striped copies | Is transfer charger clean? | Clean the transfer charger. | 60 | |
| Use standard paper. If using special |
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| papers, feed the paper through the | 14 | |
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| Paper curled or damp? | Store paper flat in the wrapper in a | – | |
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| dry location. | ||
Paper misfeeds |
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Pieces of paper inside unit? | Remove all pieces of misfed paper. | 63 | ||
frequently. | ||||
Paper guides in the paper | Set the guides properly depending on | 15, 18 | ||
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| tray not set properly? | the paper size. |
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| Too much paper in the | Remove excessive paper from the |
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| paper tray or | tray. | 15, 17 | |
| tray? |
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| Is the paper too heavy? | Use paper within the specified range. | 14 | |
Images rub off the | Paper damp? | Replace with dry paper. If the unit is |
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copy easily. |
| not used for long time, remove the | 71 | |
| paper from the paper tray and store it | |||
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| in its wrapper in a dry location. |
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