IMPORTANT SERVICE INFORMATION (U.S.A. only)
If a Problem Occurs
Most operational questions can be answered by referring to the Operation Manual or Online Manual. Also, for your convenience, you will find answers to frequently asked questions on our website at www.sharpusa.com. You can also
How Exchange is Obtained
A replacement unit in exchange for your copier is provided directly by Sharp to any U.S. location. You will be required to provide consent for acceptance of an exchange unit and provide credit card authorization for the value of the exchange unit and the outbound shipping cost. At that time, Sharp will ship to you an exchange for your defective Product. The exchange unit we ship to you will be new or remanufactured. Upon your receipt of the exchange unit, packing and shipping instructions will be enclosed for you to return the defective unit. Upon Sharp's receipt of the defective unit, your credit card hold for the exchange unit will be released.
How Warranty Repair Service is Obtained
If you prefer that we repair your unit instead of replacing it, our Customer Relations Specialists at
What You Must Do
Your Product is designed to perform with a minimum amount of user maintenance. However, you are responsible for the required user maintenance described in the Operation Manual. This requires user maintenance including replacement of the TD cartridge and drum cartridge, cleaning of the unit and transfer charger, removal of dust and foreign matter, clearing of paper misfeeds, and proper routine and preventive maintenance.
Service After Expiration of Warranty Coverage
Should you require service repair after warranty coverage has expired, contact Sharp at
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