TROUBLESHOOTING
Before calling for service, please review the Troubleshooting chart below, since the problem may not be a unit malfunction.
SYMPTOM | REMEDY (not a malfunction) | |
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Odours and smoke are not | • Clean or replace the filters if they appear to be heavily soiled. | |
removed. | (See | |
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The Front Monitor illuminates | • The air could be impure at the time the unit was plugged in. | |
green even when the air is | ||
Unplug the unit, wait one minute, and plug the unit in again. | ||
impure. | ||
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The Front Monitor illuminates | • Sensor operation is affected if the dust sensor openings are | |
orange or red even when the | ||
dirty or clogged. Gently clean the dust sensors (See | ||
air is clean. | ||
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A clicking or ticking sound is | • Clicking or ticking sounds may be audible when the unit is | |
heard from the unit. | generating ions. | |
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The discharged air has an | • Check to see if the filters are heavily soiled. | |
• Clean or replace the filters. | ||
odour. | • Plasmacluster Air Purifiers emit small traces of ozone which | |
| may produce an odour. | |
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The unit does not operate | • Is the unit installed in a location that is difficult for the sensor | |
when cigarette smoke is in the | to detect cigarette smoke? | |
• Are the dust sensor openings blocked or clogged? | ||
air. | ||
(In this case, clean the openings.) (See | ||
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Filter Indicator Light is | • After replacing filters, connect the power cord to an outlet and | |
illuminated. | press the Filter Reset Button. (See | |
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The Front Monitor are turned | • Check to see if the Light OFF Mode selected. If so, then press | |
the Light Control Button to activate the indicator lights. | ||
off. | ||
(See | ||
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The Water Supply Indicator | • Check Styrofoam float for impurities. Clean the Humidifying- | |
Light does not illuminate when | Tray. Ensure unit is located on a level surface. | |
the tank is empty. | (See | |
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Water lever in the tank does | • Check to see if the Humidifying Tray and Water Tank are cor- | |
not decrease or decreases | rectly installed. Check the Humidifying Filter. | |
• Clean or replace the filter when it is heavily soiled | ||
slowly. | ||
(See | ||
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The Front Monitor lights | • The Front Monitor lights automatically change colours as im- | |
change colour frequently. | purities are detected by the dust sensor and odour sensor. | |
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