Troubleshooting
If you are experiencing any problem with your display, before calling for service, please review the following troubleshooting tips.
There is no picture or sound.
•Are the AC adapter and power cord connected correctly?
(See page 10.)
•Is the power on? (See page 13.)
There is a picture but no sound.
•Make sure the volume is not set to minimum. (See page
18.)
•Is the sound muted? (See page 18.)
•When headphones are connected, no sound will come from the speakers. (See page 10.)
•No sound will come from the speakers when the monitor is in standby mode (when the power LED is orange). (See page 13.)
The video does not appear.
•Is the cable certified for HDMI or DisplayPort? The monitor will not work unless a
•Is the input signal compatible with this monitor? (See page
25.)
•Is the monitor connected correctly to the PC?
•Is the PC turned on?
•Is the PC in
•Turn off the LCD monitor power, wait 5 seconds or longer, and then turn the power on again.
The video does not appear properly.
•If a powerful amount of strain is exerted on the touch display, a portion of the display may remain on the screen. In this situation, turn off the monitor power, wait 5 seconds or longer, and then turn the power on again.
The touch panel does not respond.
•Is the USB cable connected properly? (See page 10.)
•The touch panel may not work properly if there is a large contact area (e.g. if the screen is touched with the palm of the hand).
•Is the monitor in
•Is the monitor in
•Are monitor operations locked? (See page 20.)
•When there is no signal input to the LCD monitor, actions on the touch panel are not possible. Please operate the PC using the mouse and keyboard.
The response of the touch screen is slow.
Some parts of the screen do not respond.
•When starting your computer or connecting the USB cable, do not touch the touch panel.
•When starting the LCD monitor, do not touch the screen.
If the screen is touched, the monitor may not function correctly. In this situation, turn off the LCD monitor power, wait 5 seconds or longer, and then turn the power on again.
•While the menu screen is displayed, touch actions are not possible other than those for the menu screen. First exit the menu screen and then perform the operation.
•There may be no response if the included touch pen and your hand on the screen are too close. In this situation, perform the operation with the pen and your hand separated farther apart.
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