Section 6: Returns policy

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered, this is to allow you to inspect the goods for suitability. You must take care of the goods whilst they are in your possession and make them available for us to collect if you wish to return.

To cancel your purchase within the seven-working-day cooling-off period, please contact our customer service team on 0115 846 4656 and we will arrange a collection from you.

Please note that a charge will be applied to the return, to cover the costs of collection unless we delivered the item to you in error, or if the item is damaged or defective. This cost will be taken from your chosen debit/credit card, prior to the return being authorised.

Please note that we cannot accept returns if you deliver them to us by hand. All goods must be in their original packaging and in pristine condition complete with all accessories and manuals. Please use the returns number provided by our customer service team on the packaging of all items that need to be returned.

Please note that the cost of collection varies depending on the goods being returned, as a guide approximately £25.00 for a laptop/desktop.

As soon as we receive your returned item, we will refund the relevant part of the purchase price for that item to the payment method used to initially purchase the goods.

For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Section 7: Reinstatement Service

As part of the package you have purchased, XMA provide a full reinstatement of service package should your laptop package be stolen.

Should any of the equipment provided be stolen, this service will give you replacement equipment, for one claim only, for a period of 12 months from the date of delivery of your Home Access package.

What is covered?

If Theft occurs, at XMA’s sole discretion:

a) will use reasonable endeavours to replace the equipment with equipment of an identical specification but is not obliged to do so where this is not possible.

b) will only pay for carriage costs within the UK. You must pay for any additional carriage costs if the equipment needs to be delivered outside the UK.

Claims Notifications & Requirements

In order to make a claim, you or your personal representative, must:

a) Within 14 days of the occurrence of the theft, call XMA

b) submit a claim form to XMA, and

c) notify the police and obtain a police crime number. This will be required to process your reinstatement claim.

To report a claim please call 0115 846 4656 to initially register your claim with XMA.

Misrepresentation and Fraud

This re-instatement of service package shall be voidable in the event of:

a) Misrepresentation, mis-description, or non disclosure by you of any information relating to the claim you make.

b) Unless otherwise agreed by XMA in writing, this service shall be avoided in respect of any equipment which is altered after the commencement of this service in such a way that the risk or the occurrence of theft would be increased.

c) You must not act in a fraudulent manner. If you or anyone acting for you make a claim under the service knowing the claim to be false or fraudulently exaggerated in any respect, or make a statement in support of a claim knowing the statement to be false in any respect, or submit a document in support of a claim knowing the document to be forged or false in any respect, or make a claim in respect of any loss or damage caused by your wilful act or with your connivance then the XMA:

i) Will not replace your package

ii) Will not replace your package at any other point in the future, should theft actually occur

iii) May declare the service void v) Will not make any refund

vi) May inform the police of the circumstances

Exclusions from XMA’s Reinstatement of Service Policy

This service is designed to cover most eventualities of theft. However, as the owner of your Home Access package, You shall take all reasonable precautions to prevent the occurrence of theft.

20

www.xma4ha.co.uk

XMA technical helpline: 0844 335 2234

21

Page 10 Page 12
Page 11
Image 11
Sharp R519 manual Returns policy, Reinstatement Service, Claims Notifications & Requirements
Page 10 Page 12

R519 specifications

The Sharp R519 is a versatile combination microwave that offers an array of features designed to simplify cooking and enhance culinary creativity. Whether you're reheating leftovers, defrosting frozen foods, or preparing meals from scratch, the Sharp R519 caters to various cooking needs with efficiency and style.

One of the standout features of the Sharp R519 is its generous interior capacity. With a sizable turntable, it can accommodate larger dishes and multiple servings, making it ideal for families or entertaining guests. The spacious interior allows for even cooking and heating, ensuring that every meal is prepared to perfection.

The microwave boasts a sleek and modern design, which seamlessly blends into any kitchen décor. Its user-friendly control panel features a variety of pre-programmed settings that cater to different food types. From defrosting meats to cooking baked potatoes, the R519 streamlines meal preparation, allowing users to achieve delicious results without the guesswork.

In terms of technology, the Sharp R519 incorporates inverter technology, which provides a consistent cooking power. Unlike traditional microwaves that cycle between full power and no power, inverter technology delivers a steady stream of energy, resulting in more even cooking and enhanced texture. This feature is particularly beneficial when cooking delicate foods such as fish or custards that require gentle heating.

Another key characteristic of the Sharp R519 is its eco-friendly approach, equipped with an energy-saving mode that reduces power consumption when not in use. This feature helps users be more mindful of their energy usage, ultimately contributing to a greener household.

The high-tech microwave also includes a variety of safety features, such as a child lock, which prevents accidental operation by curious little hands. Additionally, the easy-to-clean interior ensures that spills and splatters can be wiped away effortlessly, maintaining hygiene and usability.

Overall, the Sharp R519 is a well-rounded microwave that combines functionality with modern technology. Its combination of inverter cooking, ample interior space, and thoughtful design makes it an excellent choice for anyone looking to elevate their cooking game in the convenience of a household appliance. Whether you are a novice cook or an experienced chef, the Sharp R519 delivers reliable performance, making cooking faster and more enjoyable.
Top Page Image Contents