15 Troubleshooting tips
Your Pure hearing instruments are reliable devices. Should a problem occur, it can usually be corrected quickly. Use these troubleshooting tips to resolve simple issues.
Problem | Cause |
|
|
Sound is weak | Weak or dead battery |
| Dome / Receiver Mold clogged |
| Volume too low |
|
|
Instrument emits | Improper seating in ear |
whistling sound | Volume too high |
| |
| Clogged with wax or excessive wax in ears |
|
|
Sound is | Volume too high |
distorted | Weak battery |
| |
|
|
Instrument emits | Battery compartment not completely closed |
signal tones | Weak battery |
| |
|
|
Instrument | Instrument is not turned on |
does not work | Battery compartment not completely closed |
| |
| Dead battery |
| Battery polarity reversed |
|
|
|
|
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