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DSL Modem Troubleshooting
ØMost DSL services provide DHCP to their customers, however, they require a username and password in order to log into the service. This is called PPP over Ethernet. You need to verify exactly what your login and password is for your service.
ØThen log into the router at http://192.168.2.1, go to the “Advanced Setup” section, click on "WAN", and then select "PPPoE". You will then see fields for your login and your password. Enter this information exactly as provided by the ISP. In most cases, you should leave the Service Name blank. Then press the “Apply” button. The router should automatically establish a connection to the WAN. Go to the “Status” section, and under the “Internet” column, it should say Cable/DSL Connected. If so, then you are online and can now open your web browser. If it still says Disconnected, then turn off the router and the DSL modem for about 5 minutes. Then turn them back on, log into the router again, and it should be connected.
■Earthlink customers may need to enter their full email address for the “User Name” or "Account". See examples below:
a)ELN/username@earthlink.net
b)username@earthlink.net
c)you may also need to enter “Earthlink DSL” as the Service Name
■Below is a list of services that may require the full email address for the “User Name” (much like Earthlink DSL).
