The “Lamp Failure” message appears
If the lamp turns off during use or doesn’t turn on, one of the following issues is occurring:
lThe lamp is overheating, likely due to blocked air vents.
lThe lamp has reached the end of its life.
lThe projector has an internal problem.
gTo resolve the “Lamp Failure” error
1. Follow steps 1 to 5 of To resolve the “Projector Overheated” error on page 40.
2. If the lamp doesn’t illuminate, put the projector into Standby mode and wait 30 minutes for it to
cool down.
3. Disconnect the power cable.
4. Replace your lamp as described in Removing and replacing the projector lamp module on page
28.
5. If the projector still doesn’t turn on or if it continues to display the lamp error message,
disconnect the power cable, and then contact your authorized SMART reseller
(smarttech.com/where).
The projector Power light isn’t lit
If the projector Power light isn’t lit, one of the following issues is occurring:
lThere was a power outage or a power surge.
lA circuit breaker or a safety switch was tripped.
lThe projector isn’t connected to the power source.
lThe projector has an internal problem.
gTo resolve the unlit projector Power light issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
4. Make sure the Hide Display feature on the remote is disabled. See Using the remote control
buttons on page 11.
5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your
authorized SMART reseller (smarttech.com/where).
C H A P T E R 6
Troubleshooting your interactive whiteboard system
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