40 | CHAPTER 5 – TROUBLESHOOTING
Checking the Interactive Pen Display’s Status
The Status indicator shows whether the pen is interacting with the display.

Status Indicator Problems

If you encounter problems with the interactive pen display’s Status indicator, refer to
the following table:
If the Status indicator is... this indicates that the tethered pen...
green is touching the interactive screen or you are pressing
a pen tool button and the interactive pen display is
communicating correctly with your computer.
off is not touching the interactive screen or the interactive
pen display is not communicating correctly with
your computer.
Symptom Solution
The Status indicator does
not turn green when you
touch the pen to the
interactive pen display.
• Make sure that the USB cable is properly
connected to an active port on the computer and
to the interactive pen display.
• Make sure that the computer’s USB interface is
not disabled.
• Make sure that the display is registered in your
computer as a USB device.
• Make sure that you are using the correct pen
(not one from another display).
• • If you touch the pen to the interactive screen and
the Status indicator still is not green, contact
SMART Technical Support (see page 51).
Status Indicator