46 | CHAPTER 5 – TROUBLESHOOTING
Windows Computer Specific Problems
If you encounter problems with your Windows operating system, refer to the
following table:
Mac Computer Specific Problems
If you encounter problems with your Mac operating system software, refer to the
following table:
Symptom Solution
Once you have changed
the computer’s mouse
right-hand and left-hand
settings, the pen does
not function properly.
• Change the computer’s mouse to the default
right-hand and left-hand settings and then restart
Windows (for your tool settings to be correctly
recognised.)
Symptom Solution
At startup, a message states
that the SMART Board
drivers failed to load or that
the interactive pen display
preferences are not created.
• Make sure that the Power indicator is on and the
USB interface cable is securely connected to an
active USB port on your computer or to a USB hub.
For details, see General Display Problems on
page 42.
• Connect the interactive pen display to a different
USB port.
•Select Finder > Utilities > System Profiles >
Content > Hardware > USB and make sure that
your USB pen display model is listed.
•Select Finder > Utilities. Start the Disk Utility
program and run Repair Disk Permissions from the
First Aid tab. If this does not resolve the problem,
contact SMART Technical Support (see page 51).
Handwriting Recognition
does not work correctly.
• Ink preferences may be damaged. Remove the
damaged Ink preference files (see page 47).