41 | CHAPTER 5 – TROUBLESHOOTING
Pen Problems
If you encounter problems with the tethered pen, refer to the following table:
Symptom Solution
You are unable to use the
pen to select or write on the
interactive pen display.
OR
When you write or draw with
the pen, you see a pointer
instead of digital ink.
• Adjust the pen’s Tip Feel. In the SMART Control
Panel, select SMART Hardware Settings >
Pen and Button Settings and then move the
Tip Feel slider.
You are unable to
double-click.
• Adjust the double-click zone. In the SMART Control
Panel, select SMART Hardware Settings >
Mouse Settings and then adjust the mouse setting.
The switch does not work. • Make sure that the lower and upper buttons on the
switch are set to the functions you want. In the
SMART Control Panel, select SMART Hardware
Settings > Pen and Button Settings and then
select the functions from the drop-down menus.
• If the problem persists, contact
SMART Technical Support (see page 51).