54 | MAINTENANCE AND TROUBLESHOOTING
Pen strokes or parts
of letters are missing
when you write
quickly on your
interactive
whiteboard.
NOTE
This issue doesn’t
occur when you
use handwriting.
Your interactive
whiteboard’s frame rate
might be set too low.
Increase your interactive
whiteboard’s frame rate.
To determine whether your
interactive whiteboard’s frame rate
is set too low, write the same word
twice: once slowly, and once
quickly. If your strokes are
complete in the slow version but
not in the quick version, the frame
rate is set too low.
To increase your interactive
whiteboard’s frame rate:
1. In the Windows notification
area, select the SMART Board
icon , and then select
Control Panel.
The SMART Notebook control
panel opens.
2. Select About Software and
Product Support > Tools >
Diagnostics.
The SMART Board
Diagnostics window opens.
3. Select View > V200 Bar,
and then select Frame Rate.
The Frame Rate window
opens.
4. Move the slider to 60, and then
select OK.
The Frame Rate window and
the V200 bar close
automatically.
5. Close the SMART Board
Diagnostics window, and then
close the SMART Notebook
control panel.
Symptoms Cause Solution