56 | MAINTENANCE AND TROUBLESHOOTING
There is a small red ×
on the SMART Board
icon .
SMART Notebook
software is unable to
detect your interactive
whiteboard.
Check that the cable extending
from each camera to the USB hub
behind your interactive whiteboard
is securely connected, and that the
USB 2.0 cable is connected to both
the USB hub (on the back of your
interactive whiteboard) and your
computer.
The included USB
cable isn’t connected
to a high-speed USB
2.0 compliant port on
your computer.
On some computers,
the front USB ports
aren’t high-speed
USB 2.0 compliant.
Try a different USB port.
SMART Board Service
isn’t running.
Start SMART Board service.
To start SMART Board service:
1. In the Windows notification
area, select the SMART Board
icon , and then select
Control Panel.
The SMART Notebook control
panel opens.
2. Select About Software and
Product Support > Tools >
Diagnostics.
The SMART Board
Diagnostics window opens.
3. Select the Service menu, and
then select Start.
4. Close the SMART Board
Diagnostics window, and then
close the SMART Notebook
control panel.
There are too many
high-speed USB
devices connected to
your computer.
Disconnect any webcams or other
high-speed USB devices.
Symptoms Cause Solution