57 | MAINTENANCE AND TROUBLESHOOTING
There is a small red ×
on the SMART Board
icon .
(continued)
The USB CCID Smart
Card driver installed on
your computer failed
to access the Atmel®
chip on your interactive
whiteboard’s USB hub.
NOTE
The USB CCID
Smart Card driver
encrypts data from
each of your
interactive
whiteboard’s
cameras, which
connect to the
USB hub.
Check the SMART Board service
log to see if there is an error
indicating that the USB CCID
Smart Card driver failed to access
the Atmel chip. If there is an error,
disconnect and reconnect the
USB cable.
To check the SMART Board
service log:
1. In the Windows notification
area, select the SMART Board
icon , and then select
Control Panel.
The SMART Notebook control
panel opens.
2. Select About Software and
Product Support > Tools >
Diagnostics.
The SMART Board
Diagnostics window opens.
3. Check the SMART Board
service log file. If you see the
following error, the USB CCID
Smart Card driver failed to
access the Atmel chip:
22: (4/22 10:13:23.114)
- Error: The data
necessary to complete
this operation is not
yet available.
(0x8000000a). SBV280
init failed due to
Smart Card not
connected. Unplug and
replug of usb cable
might fix the error.
4. Close the SMART Board
Diagnostics window, and then
close the SMART Notebook
control panel.
Symptoms Cause Solution