21
T

ROUBLESHOOTING

Cannot Connect to the Internet

• Confirm that you have established an account with your service
provider and that two-way cable service is provided.
• Check that your computer is properly configured for TCP/IP. See
“Installing the Modem” on page 7.
• Check that all cables are connected to the modem and PC. Verify
that the proper cable type is used and its length does not exceed the
specified
limits. Check the cable connections
for possible defects.
Replace the defective cable if necessary.
• Verify that the modem and computer are powered on.
• If the power source has a switch, ensure that it is switched on.
• Check the power outlet by connecting another device that is
functioning properly.
• Check the power cord with another device.
• Power off the modem, wait for 20 seconds and then power back on.
• Close down your computer, power off the modem, wait for 20
seconds, power the modem back on, and then re-boot the computer.
• For a USB connection:
- Check that the USB driver is correctly installed. See “USB
Installation in Windows 98/ME/2000/XP” on page 9.