Appendix C Troubleshooting | AMX NXD-700Vi instruction

Appendix C: Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

Troubleshooting Information

Symptom	Solution

My USB drivers has a yellow	The USB driver was incorrectly installed and should be re-installed:
exclamation point and doesn’t	• Power up the panel without the USB cable connected to the panel.
appear to be working.	• Plug in the USB cable into the G4 panel. You should see a USB icon

	show up in the System Tray.
	• Double click on the icon to bring up the list of USB devices (you
	should see the "AMX USB LAN LINK" device in the list).
	• If the "Install Driver" dialog doesn't appear automatically, select the
	"Properties" button and then the "Update Driver" button.
	• When the Install Driver dialog does appear, click Next to accept all
	the default prompts.
	• The OS will notify you that the driver you are installing/updating does
	not have a digital signature. This is acceptable, agree to continue the
	installation.
	• After installation is complete, the exclamation point should disappear.

When using G4 WebControl to	• During a WebControl connection to a target panel you are prompted
communicate with a target panel, a	with a G4 Authentication dialog which asks you to enter the assigned
VNC Server dialog appears on my	password for the panel (before gaining access).
screen.	• If you are ever prompted with a VNC Server dialog, you must enter
	the IP Address of the target panel. This can be found within the
	Setup > Protected Setup > System Settings page.
	- This IP Address of the panel appears within the IP Settings
	section of this page
	• Enter the IP Address and click OK. You will then be prompted with
	the G4 Authentication popup where you must enter the panel’s
	WebControl password.

While attempting to communicate	• A Green communication icon indicates that a connection has been
directly with the Virtual Master (on	established to the target Master or target Virtual Master.
the PC) via a USB connection, I	• Launch NetLinx Studio and configure the Master Connection
can’t get my communication icon	communication settings for a Virtual Master.
to turn Green.	• Navigate to the System Settings page and toggle the
	• Navigate to the System Settings page and toggle the
	Type field to USB.
	• Make sure the Type-A USB connector is securely connected to the
	PC.
	• Make sure the panel DOESN’T have the mini-USB connected and
	TURN OFF the panel.
	• Once the panel has turned ON THEN connect the mini-USB to the
	Program Port. The USB icon should appear in your system tray. If it
	doesn’t.
	• The panel can take a few minutes to detect the connection to the PC.

My Modero panel isn’t appearing	• Verify that the System number is the same on both the NetLinx
in my Workspace window.	Workspace window and the System Settings page on the Modero
	panel.
	• Verify you have entered the proper NetLinx Master IP and connection
	methods into the Master Connection section of the System Settings
	page.

NXD-700Vi 7" Modero® Wall/Flush Mount Touch Panel with Intercom	207

NXD-700Vi specifications

The AMX NXD-700Vi is a cutting-edge touchscreen control panel designed to enhance the user experience in various AV environments, including conference rooms, classrooms, and home theaters. Featuring a sleek and modern design, the NXD-700Vi combines advanced technology with an intuitive interface, making it an ideal solution for both commercial and residential applications.

At the heart of the NXD-700Vi is a 7-inch high-resolution LCD touchscreen, which delivers vibrant colors and crisp details, ensuring that users can easily navigate through the various functionalities and options available. The screen is equipped with an anti-glare coating that allows for optimal visibility in different lighting conditions, making it suitable for any setting.

One of the standout features of the NXD-700Vi is its customizable interface. Users can personalize the layout and graphics, tailoring the control panel to meet specific needs or branding requirements. This flexibility not only enhances usability but also provides a unique touch that can resonate with the intended audience.

The NXD-700Vi employs advanced networking capabilities, allowing for seamless integration with a wide array of AV devices and systems. It supports Ethernet connectivity, enabling users to control various devices from anywhere within the network. This flexibility is particularly useful in large installations where managing multiple systems can be cumbersome.

In addition to its networking capabilities, the NXD-700Vi incorporates infrared (IR) control, enabling it to communicate directly with many AV components. This dual-functionality ensures that users can manage their complete AV setup, including projectors, audio systems, and lighting, all from a single interface.

Another notable characteristic of the NXD-700Vi is its robust security features. The panel can be configured to restrict access to certain functions or settings, ensuring that sensitive content or equipment is protected from unauthorized use. This is particularly critical in environments where information security is paramount.

The unit is also designed for easy installation and management. With a built-in web server, users can configure the NXD-700Vi remotely, streamlining setup and maintenance. This feature reduces the need for on-site visits, saving both time and resources.

Overall, the AMX NXD-700Vi stands out as a sophisticated, versatile solution for modern AV control needs. With its intuitive touchscreen, customizable interface, and comprehensive integration capabilities, it is an essential tool for enhancing control and interaction in both commercial and residential environments.

AMX NXD-700Vi manual Appendix C Troubleshooting, Troubleshooting Information

Models: NXD-700Vi