Appendix C: Troubleshooting

Troubleshooting Information (Cont.)

Symptom

Solution

 

 

My Modero panel can’t obtain a

In requesting a DHCP Address, the DHCP Server can take up to a few

DHCP Address

minutes to provide the address.

 

• Verify there is an active Ethernet connection attached to the rear of

 

the Modero before beginning these procedures.

 

• Select Diagnostics > Network Address, from the Main menu and

 

verify the System number.

 

• If the IP Address field is still empty, give the Modero a few minutes to

 

negotiate a DHCP Address and try again.

 

 

My panel is not showing up in the

If you a Virtual Master has already connected to the target panel, the

Virtual Master’s System list of

G4 device retains the information of the previous Virtual Master System

connected devices.

number.

 

• Reboot the panel without the USB cable plugged into the panel.

 

• Configure NetLinx Studio for a Virtual Master connection. Note the

 

System Number used in the Edit Settings window.

 

• Stop communication on the Virtual Master by going to Settings >

 

Stop Communications.

 

• Click Yes to stop communication.

 

• Select the System Number (from the Online Tree tab) and use a right

 

mouse click to select Refresh System. This re-establishes

 

communication with the Virtual Master.

 

• Plug-in the mini-USB cable into the corresponding port on the panel.

 

• Wait a few seconds and refresh the system. This re-establishes

 

communication with the Virtual Master. The panel should now appear

 

in the list of available devices.

 

 

My Connection Status button isn’t

"USB Connecting" is displayed when the panel is trying to establish

blinking and it says the USB is

USB communication with the PC (either within the NetLinx Studio or

connecting.

TPDesign4 applications).

 

• Remove the USB connector from the panel and close any AMX

 

applications.

 

• Reboot the panel.

 

• Launch the AMX application and attempt reconnect to the panel.

 

• If using Studio for Virtual Master communication, establish a Virtual

 

Master connection, verify the correct System number, stop

 

communication with the Virtual Master, and then re-establish

 

communication by refreshing the system.

 

• After the panel powers-up, reconnect the USB connector to the

 

panel.

 

• Verify that you have a valid USB connection from within your System

 

Tray.

 

 

My on-screen mouse cursor

• The USB connections are not detected until after the particular USB

doesn’t appear.

connection plugged into the corresponding port on the panel and

 

power is cycled to the panel.

 

 

Calibration is not working.

• After the Modero touch panel has been updated with a new firmware

 

kit (downloaded to the panel through NetLinx Studio), the calibration

 

could need to be reset.

 

• Cycling power to the panel should provide a baseline calibration for

 

the particular touch panel. Proceed to the Calibration page and reset

 

the on-screen calibration.

 

 

Panel doesn’t respond to my

• The protective cover acts to press on the entire LCD and makes

touches

calibration difficult because the user can’t calibrate on specific

 

crosshairs when the sheet is pressing on the whole LCD.

 

• Verify that the protective laminate coating on the LCD is removed

 

before beginning any calibration process.

 

 

208

NXD-700Vi 7" Modero® Wall/Flush Mount Touch Panel with Intercom

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AMX NXD-700Vi Symptom Solution My Modero panel can’t obtain a, Dhcp Address, Virtual Master’s System list, Connecting
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NXD-700Vi specifications

The AMX NXD-700Vi is a cutting-edge touchscreen control panel designed to enhance the user experience in various AV environments, including conference rooms, classrooms, and home theaters. Featuring a sleek and modern design, the NXD-700Vi combines advanced technology with an intuitive interface, making it an ideal solution for both commercial and residential applications.

At the heart of the NXD-700Vi is a 7-inch high-resolution LCD touchscreen, which delivers vibrant colors and crisp details, ensuring that users can easily navigate through the various functionalities and options available. The screen is equipped with an anti-glare coating that allows for optimal visibility in different lighting conditions, making it suitable for any setting.

One of the standout features of the NXD-700Vi is its customizable interface. Users can personalize the layout and graphics, tailoring the control panel to meet specific needs or branding requirements. This flexibility not only enhances usability but also provides a unique touch that can resonate with the intended audience.

The NXD-700Vi employs advanced networking capabilities, allowing for seamless integration with a wide array of AV devices and systems. It supports Ethernet connectivity, enabling users to control various devices from anywhere within the network. This flexibility is particularly useful in large installations where managing multiple systems can be cumbersome.

In addition to its networking capabilities, the NXD-700Vi incorporates infrared (IR) control, enabling it to communicate directly with many AV components. This dual-functionality ensures that users can manage their complete AV setup, including projectors, audio systems, and lighting, all from a single interface.

Another notable characteristic of the NXD-700Vi is its robust security features. The panel can be configured to restrict access to certain functions or settings, ensuring that sensitive content or equipment is protected from unauthorized use. This is particularly critical in environments where information security is paramount.

The unit is also designed for easy installation and management. With a built-in web server, users can configure the NXD-700Vi remotely, streamlining setup and maintenance. This feature reduces the need for on-site visits, saving both time and resources.

Overall, the AMX NXD-700Vi stands out as a sophisticated, versatile solution for modern AV control needs. With its intuitive touchscreen, customizable interface, and comprehensive integration capabilities, it is an essential tool for enhancing control and interaction in both commercial and residential environments.
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