Appendix C: Troubleshooting

 

Troubleshooting Information (Cont.)

 

 

 

 

Symptom

Solution

 

 

 

 

There is a crawling, dashed line on

• On some units at some resolutions, there are wavy lines across the

 

the left border of the graphics.

entire screen. This has been seen on middle resolutions and is

 

 

referred to as the "Mid Range Fallout" problem.

 

 

• This is due to the graphics controller settings in the firmware.

 

 

• Update to the latest v2.XX.XX firmware.

 

 

• Visit the www.amx.com > Tech Center > Downloadable Files >

 

 

Firmware Files > Modero panels. Then Download the KIT file to

 

 

your computer.

 

 

 

 

My WEP doesn’t seem to be

• WEP will not work unless the same default key is set on both the

 

working.

panel and the Access Point.

 

 

• For example: if you had your access point set to default key 4 (which

 

 

was 01:02:03:04:05) you must also set the Modero’s panel key 4 to

 

 

01:02:03:04:05.

 

 

 

 

NetLinx Studio only detects one of

Each Master is give a Device Address of 00000.

 

my connected Masters.

• Only one Master can be assigned to a particular System number. If

 

 

you want to work with multiple Masters, open different instances of

 

 

NetLinx Studio and assign each Master its own System value.

 

 

• Example: a site has an NXC-ME260/64 and an NI-4000. In order to

 

 

work with both units. The ME260/64 can be assigned System #1 and

 

 

the NI-4000 can then be assigned System #2 using two open

 

 

sessions of NetLinx Studio 2.

 

 

 

 

I can’t seem to connect to a

• From the Settings > Master Comm Settings > Communication

 

NetLinx Master using my NetLinx

Settings > Settings (for TCP/IP), uncheck the "Automatically Ping

 

Studio 2.x application.

the Master Controller to ensure availability".

 

 

• The pinging is to determine if the Master is available, and to reply

 

 

with a connection failure instantly if it is not. Without using the ping

 

 

feature, you will still attempt to make a connection, but a failure will

 

 

take longer to be recognized. Some firewalls and networks do not

 

 

allow pinging, though, and the ping will then always result in a failure.

 

 

• When connecting to a NetLinx Master controller via TCP/IP, the

 

 

program will first try to ping the controller before attempting a

 

 

connection. Pinging a device is relatively fast and will determine if the

 

 

device is off-line, or if the TCP/IP address that was entered was

 

 

incorrect. If you decide NOT to ping for availability and the controller

 

 

is off-line, or you have an incorrect TCP/IP address, the program will

 

 

try for 30-45 seconds to establish a connection.

 

 

Note: If you are trying to connect to a master controller that is behind a

 

 

firewall, you may have to uncheck this option. Most firewalls will not

 

 

allow ping requests to pass through for security reasons.

 

 

 

 

I have more that one Modero panel

Multiple NetLinx Compatible devices (such as Modero panels) can be

 

connected to my System Master

associated for use with a single Master. Each Modero panel comes

 

and only one shows up.

with a defaulted Device Number value of 10001. When using multiple

 

 

panels, it can become very easy to overlook the need to assign

 

 

different Device Number values to each panel.

 

 

• Press and hold the grey Front Setup Access button for 3 seconds to

 

 

open the Setup page.

 

 

• Press the Protected Setup button (located on the lower-left of the

 

 

panel page), enter 1988 into the on-screen Keypad’s password field,

 

 

and press Done when finished.

 

 

• Enter a Device Number value for the panel into the Device Number

 

 

Keypad. The default is 10001 and the range is from 1 - 32000.

 

 

 

 

NXD-700Vi 7" Modero® Wall/Flush Mount Touch Panel with Intercom

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Page 223
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AMX NXD-700Vi Symptom Solution, Left border of the graphics, My WEP doesn’t seem to be, Working, My connected Masters

NXD-700Vi specifications

The AMX NXD-700Vi is a cutting-edge touchscreen control panel designed to enhance the user experience in various AV environments, including conference rooms, classrooms, and home theaters. Featuring a sleek and modern design, the NXD-700Vi combines advanced technology with an intuitive interface, making it an ideal solution for both commercial and residential applications.

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