Troubleshootingprocedures, 16-1, Canada Internet | Brother 6550MC

MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

16. TROUBLESHOOTINGPROCEDURES

BROTHER CUSTOMER SERVICE HAS INSTALLED AN EASY TO USE FAX-BACKSMSYSTEM SO YOU CAN GET INSTANT ANSWERS TO COMMON TECHNICAL QUESTIONS AND PRODUCT INFORMATION FOR ALL BROTHER PRODUCTS. THIS SYSTEM IS AVAILABLE 24 HOURS A DAY 7 DAYS A WEEK. YOU CAN USE THE SYSTEM TO SEND FAXES TO ANY FAX MACHINE, NOT JUST THE ONE FROM WHICH YOU ARE CALLING.

PLEASE CALL 1-800-521-2846AND FOLLOW THE VOICE PROMPTS TO RECEIVE FAXED INSTRUCTIONS ON HOW TO USE THE SYSTEM AND FOR YOUR INDEX OF FAX-BACK SUBJECTS. (IN THE USA Only)

Ifadditionalhelpisneeded,pleasecontactthefollowingCustomerServicenumbers:

U.S.A. 1-800-284-4FAX (4329) (Voice)

1-908-271-1937 (Fax)

Canada 1-800-853-6660 (Voice)

(Calling from within Canada 8:00 A.M. - 8:00 P.M. E.S.T.) 1-514-685-6464 (Voice)

(Calling from within Montreeal)

For products and Service information you may also contact us via the Brother BulletinBoardandtheInternet:

B B S	U.S.A.	1-714-859-2610
	Canada	1-514-685-2040
Internet		http://www. brother. com

AccessoryOrders:

IfyouhaveaVisa,MasterCardorDiscovercreditcard,youcanorderaccessoriesfor your MFC directly from Brother:

U.S.A. 1-888-879-3232 (Voice)

1-800-947-1445

Canada 1-800-668-2768 (Fax)

16-1

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Brother 6550MC, 7550MC warranty Troubleshootingprocedures, 16-1, Canada Internet, AccessoryOrders

Contents

Operations Manual MFC 4550/6550MC/7550MC OP-US-5.0 Shipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Basic Setup to Receive Faxes Remote Activation Distinctive Ringing Caller ID Receive Password Started Messages FeaturesOGM ICM MAX. Time Voice Alarm 10-1 11-1 13-1 Parallel Interface Specifications 15-1 MFC MFC 7550MC MFC 6550MC panel keys are same as 7550MC Hold Number KeysHook Redial/Pause Copy Shift One-Touch Dial KeysEnlarge/Reduce Sort Start Test/Reset13. On/OffLine 16. FF/Cont 23.Set Function Liquid Crystal DisplayClear Seepage2-2 Super Q.Scan ResolutionMode Help Erase Message Center Area Only for MFC 6550MC/7550MCRecord Play User-friendly Programming HOW to USE ON-SCREEN Programming OSP and Help KEYUsing the Function Mode to Access On-screen Programming OSP Press 2. Only for MFC Clear Alternating Displays for On-screen Programming OSPFunction Selection Table E a K E R H I G H Mode to on ShouldchangethissettingAuto Default is AUTO. Contrast Latertime Usedforbroadcasting ThepageonceanerroroccursLocations for 7550MC Incomingfaxes Settings are OFF/LOW/HIGH Fax Mode 2/3/4ringsSimulated ringing in F/T mode Settings Station ID Theactivityreportisprinted12/24hours,2/4/7days,OFF Automatic Cover Message Center memory Machine in Message Center mode6550MC Voice Alarm recordings 7550MC Incoming fax message Confirmfonttypes Backtofactorydefaultsettings10-11 10-12 Using the Help Key How to Print a Help List How to Enter Text in Function Mode Key Once Twice Press Set Press 2 twicetoentertheletter BPress 7 threetimestoentertheletter R ÄËÖÜÀÇÈÉ0 How to Set the Sleep Time PressStoptoexit Press6 Press1 Setting the Dialing Mode Tone/PulseMFC 4550 will skip to Step Waitfortwoseconds Example Pulse PressSet 09/12/1996 Setting the Date and TimePress7 Press1 Setting the Station ID FAX4155554444 TEL4155554445 Enter your telephone number up to 20 digitsPressSettoconfirmtheentry PressStoptoreturntothedateandtime M E B R O T H E R Setting the Beeper Volume Level Press5 Press2 Storing the One-Touch Dial Numbers 0514155551212 P E F a Storing the Speed-Dial NumbersWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4 #055555151 Example TEL. See PressSet# 0 Setting Up Number Groups for Broadcasting Memory Storage/Temporary Battery Back Up Example #03, #05, *02 PressSet G01#03#05*02 Chain Dialing Press Stop to return to the date One-Touch Time #Speed DialTypes of Numbers Manual Dialing UsingtheunitasatelephoneUsing Hold, Pause, # with the Telephone One-Touch Dialing Pick up the handset, or press Hook PressStarttobegindialing Searching the Telephone IndexOn Hook Dialing L . I N D E How to Insert the Document Size of Your Documents About the Documents You Send Weight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2Auto Document Feeder ADF Transmission speed is slower than Standard Setting the ResolutionGetting Ready to Send a Fax Transmission speed is slower than Fine Press1 Press4 Thedisplaywillalternatemessages Setting the ContrastInsert the documents face down into the feeder Example S.LIGHT There are 3 basic ways to send a fax 1Manual transmission Talking to the Other Party When Sending a FaxSending a Fax 2Automatictransmission PressStart Sending a Fax AutomaticallySending a Fax Manually Printing Page Headers Optional Settings When You Send a Fax ManuallyAutomatic and Manual Redialing Display will indicate how much memory is available Sending a Fax by Using Super Quick-Scan Memory TransmissionInsertthedocumentsintothefeeder 100% Enter Time 0 Setting the Daily Timer for Delayed TransmissionsWaitfortwoseconds,pressStoptoexit I M E R SET TIME= Delayed TransmissionWaitfortwoseconds PressStop Enter the fax number Example 1945 745 P.M Timetocall BroadcastingPress Start Getting Familiar with the Broadcasting Function Example Group number Sending FaxesSending by Multiple Transmissions InsertDocumentAintothefeeder 09/12/1996 1527 Display shows remaining memoryPressStartto startscanningdocuments 70% Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 Interrupting the Timer and Polled JobExample Timer Waiting with a document in the feeder R I N T E R N T E R R U P T Tocancelthenextjob,press1 again.To exit,simplypress2 Canceling a JobExample Timer Waiting with documents in the feeder 1945 E R S E a S O N Setting the Overseas ModeE R S E a S O F F Example Fine Setting Your MFC for Multiple Resolution TransmissionPress1 Press5 R I N T E R E M P . S E T T I N G S E S O L U T I O N Forallyourpages,pressStop When you finish setting the resolutionSending a Fax with an Electronic Cover Page Message Enter the fax number PressStart Comment OFF Please Call Customizing Your Cover Page CommentSelecting a Comment for the Cover Confidential You can print a sample Cover Page to check the format Printing a Sample CoverExample TOP Secret Press Example on To Always Send a CoverPress5 Press3 Example 2.PLEASE CALL. See Sending an Automatic Cover Sending a Fax When the Cover Page Is onSending a Cover Page Temporarily Enter the fax number Press Start Waitfortwoseconds Enter the fax number PressStart Example 2.PLEASE Call R I N T E R E M P . S E T T I N G S Using the Call Reservation FunctionWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 14155551212 PressSet PressStop Enter the fax number PressStartPickupyourhandsetifitrings Please Call AT TEL FAX Printing the Call Back Message ECM Error Correction ModeError Retransmission Example on 09/12/1996 Next-FAX ReservationPress5 Press4 Receiving L I N E Enter Start Scan Ready Receiving Faxes and Other Calls Basic Setup to Receive Faxes Selecting an Answer Mode Setting the Ring Delay Manual Reception Manual ModeAutomatic Fax Only Reception Fax Mode PressSet PressStoptoexit F/T Switch Fax/Telephone ModeReceiving Faxes and Other Calls Pick up the handset Press8 Press6PressRecord Record a message within 20 seconds Setting the F/T Ring Time Press Function Press5 Press1 SmoothingExample 10 sec PressSet PressStoptoexit Example OFF PressSet YES 2.NO D U C T I O N a U T O Setting the Size of the Recording PaperPress5 Press6 Auto Reduction Using Fixed Reduction RatiosPrinting a Reduced Size Copy of the Incoming Document Auto Selecting the Ratios of Fixed Reduction Reception into Memory Out of Paper Reception Setting the Print DensityChangethesettings PressSet SET Toner Save Function Press5 Press7 Example High Speaker VolumePress6 Press3 E a K E R L O W Ring Volume Press6 Press5 Remote Activation Receiving Faxes and Other Calls What is Remote Activation?Connecting an External or Extension Telephone Using the Deactivation Code Using Remote CodesUsing the Activation Code Receiving Faxes and Other Calls Remote Activation Changing and Registering Remote Codes TroubleshootingMaking the Remote Codes Easier to Use T . code * 5 A C T . code # 5 How to Use an External TAD with the MFCExample on PressSet Connecting an External TAD to the MFC Hookup Flowchart of External TAD ReceptionExample Voice EXT. mode TAD mode for MFC Distinctive Ringing What Is Distinctive Ringing?Recording the TAD’s Outgoing Message OGM Can My MFC Use Distinctive Ringing? How Will the MFC Treat All Other Numbers? Can I Change the Setting Later?Receiving Faxes and Other Calls Distinctive Ringing To have your Message Center’s OGM answer your main numbers Only for MFC 6550MC/7550MC Distinctive Ringing Receiving Faxes and Other CallsLine How Does the Distinctive Ringing Function Work? Flowchart of an Incoming Call For MFC For MFC 6550MC/MFC 7550MC FAX on FAX OFF Which Phone Number Should I Register? Setting the Distinctive Ringing FunctionWhat Must I Do to Set Up Distinctive Ringing? Have a friend ready to call your distinctive ringing number PressSet PressStop I S T I N C T I V E Advantages of Caller ID How to Turn the Distinctive Ringing Function on or OFFWhat is Caller ID? Residentialcustomerscanprotectthemselvesfromunwantedcalls How Does Caller ID Work? Caller ID Appears on the Display When Your Telephone RingsCaller ID Receiving Faxes and Other Calls Scanning through the Caller IDs Stored in the Memory This example, press the Z key 5 times Receiving Faxes and Other Calls Caller IDPress6 Press7 PressSet PressStop toexit Printing the Caller ID List Sample Caller ID List Turning Receive Password On or OFF You can set receive password status to on or OFF Receive Password Receiving Faxes and Other Calls Press Stoptoexit How Does It Work? What Is Polling?When to Use Polling Usepollingtocontrolthecostofwhopaysforsendingafax HelpfulHints Using Polling Effectively Examples Polling Another Fax Machine Calling Setting Up Polled Waiting Being Called ToselectPollingON Comein Delayed PollingPressStartandwaitforthepollingcallto Enterthetime Waitfortwoseconds PressStop Setting Up Polled Waiting with Super Quick-ScanSequential Polling O L L I N G Example on Press Set Setting the Fax StorageTo select on or OFF FAX in MEMORY01 Online How fax forwarding works Fax Forwarding on Paging/Fax ForwardingHow paging works Paging on #18002844329## IN# Setting Up Paging Registering the Paging NumberAG# # 19085551234## For Example 19085551234## or 329329329## PIN#Faxfaxfax PressSet Enter a fax forwarding number up to 20 digits What Is Remote Control Access?PressFunction Press8 Press2 WD# Setting the Remote Access Code Remote Fax Retrieval How to Use Remote Access and Control CodesWhen to Enter the Remote Access Code Remote Control Commands Pagingsetting ExampleToretrieveallfaxmessages,press96200 Changing the Fax Forwarding Number RemotelyRetrieving the Memory Status List and Fax Messages Remotely Printing a Fax Message You can print a fax message that is stored in the memory Factory setting is FAX OFF/VOICE on Getting Started Message Center Mode SettingsWhat Is the Message Center Mode? What Do I Want the Message Center to Do? Message Center Mode Settings Getting Started Mode Settings at a Glance Voice on Flowchart of an Incoming CallFAX on Voice EXT FAX OFF Voice on Voice OFFAlso, External Answering Machine is OFF FAX OFF Voice EXT FAX OFF Voice OFF Waitfortwoseconds Press1 Press8 Setting the Message StorageTurning on the Message Center with 3 Basic Steps Recording the MSG CTR Outgoing Message MSG CTR OGM Waitfortwoseconds Press1 ToactivateMessageCenter Message Center Mode SettingsActivating the Message Center Mode OGM How Will I Know Messages Have Been Received? Getting Your Messages Message Center Mode SettingsWhat Happens When the Memory Is Full PressPlay Press Functionand then Playfor Voice Alarm Message Center Mode Settings Getting Your MessagesBackup Printing Option Thedisplay Press1 Press8 Press2 Example OFF PressSet PressStoptoexit Erasing and Printing FAX Messages You want to erase Erasing Your Messages Message Center Mode SettingsYou can erase all incoming Voice or Fax messages at once Super Q.Scan and Help. See Press 1 toeraseor 2 tocancelPlaying Your Outgoing Message OGM Press 1 to erase OGM Erasing Your Outgoing Message OGMPressErase Waitfortwoseconds Press1 Press8 Press9 Message Center Mode Settings More FeaturesSetting the Toll Saver Waitfortwoseconds Press1 Press8 Press5 Example 25SEC PressSet Playing OGM Outgoing Message ON/OFF Setting Recording a Conversation Press Record More Features Message Center Mode SettingsRecording a Memo Up to ICM MAX. Time Message Center Mode Settings PAGING/FAX Forwarding What Is Paging/Fax Forwarding? PAGING/FAX Forwarding Message Center Mode Settings To select Paging Press Set PIN# Alpha Message # 1 9 0 8 5 5 5 1 2 3 4 # # Enter a fax forwarding number up to Memory Backup of Message Center MemoryWaitfortwoseconds Press1 Press8 Press3 Digits Remote Retrieval Received Voice messages Remote Retrieval Message Center Mode SettingsUsing the Remote Access Code Nolongbeeps Message Center Mode Settings Remote Retrieval Remote Control Commands Detail Operation Ex.Toretrieveallfaxmessages,press96200 Setting the Voice Alarm Message Center Mode Settings Voice AlarmVoice Alarm Examples of Voice Alarm messages Voice Alarm Message Center Mode SettingsRecording Voice Messages for the Voice Alarm SET TIME=1525 SET TIME=2000 Wait for 2 seconds Press RecordPress Stop or replace the handset REC . MSG /20 09/12/1996 Monday Playback of the voice message finishesExample Press 2 key Remote Control of the Voice Alarm 10-1 Using the MFC AS a PrinterAcceptable Paper Which is Function 1-5-6. See 10-2 You can use recycled paper in this MFC NO! NO! no 10-3 On/OffLine Key Control Panel KeysSimultaneous Operation FF/Cont Key 10-5 Test/Reset KeyPrint Priority Key Bidirectional Parallel Interface 10-6Windows Printing Enhanced Memory Management Cont Multipurpose Sheet Feeder10-7 10-8 Two-sided Printing Manual Duplexing Manual Feed Slot When you load one sheet of paper manuallyWhen you load more than one sheet of paper manually 10-9 10-10 Paper Tray Press Start MFC will start printing 10-11Printing the Internal Font List Only for MFC 6550MC/7550MC TheMFChasfinishedprintingthe list 10-12 10-13 Thedisplaywillshow Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC 10-14 Printingreportsandlists 11-1 Other Reports How to Print Reports and Lists11-2 11-3 Using the number keys Example 1945 745P.MActivity Report Interval Press7 Press3 11-4 MFC 7550MC Printing the All Dial List11-5 11-6 Tochoosethesetting Example on Press SetTransmission Verification Xmit Report 11-7 Memory Status List of MFC 7550MC Memory Status List11-8 12-1 HOW to USE the Copy FunctionMaking a Single Copy For MFC 12-2 Making Multiple CopiesStacking Multiple Copies Insert the documents face down into the feeder PressCopy Insertthedocuments PressSort Sorting Multiple Copies Only for MFC 6550MC/7550MC12-3 Example PressCopy Machine will begin copying 12-4 TochoosethesettingReducing and Enlarging Copies Example Reduce Example 93% Press Copy 12-5For MFC 6550MC/7550MC ELG/RDC 93% Insertthedocuments PressPhoto Copying a Photograph12-6 Press Copyor just wait 5 seconds Replacing the Toner Cartridge Toner Empty IndicatorReplacing Toner Cartridgeand Drum Unit 13-1 13-2 Followthesestepstoreplacethetonercartridge 13-3 Aluminum bag New toner cartridge Old toner cartridge 13-4 Remove the old drum unit. See page13-2 Replacing the Drum Unit13-5 13-6 New drum unit 13-7 Do not remove starter sheet 14-1 Regular MaintenanceRegular Maintenance Turn the drum unit upside down carefully Cleaning the Drum Unit14-2 Packing and Shipping the Machine 14-3 14-4 14-5 Closethecartonboxandtapeitshut Fixing a Document Jam Paper Jams14-6 Fixing a Recording Paper Jam 14-7 Clearing a Paper Jam in the Multipurpose Sheet Feeder Clearing a Paper Jam in the Fuser Unit 14-8Clearing a Paper Jam near the Drum Unit Donottouchthesurfaceofthemaincontrollerboard Optionalaccessories15-1 Withthethreescrews 15-2Guiderails 15-3 Set the parameters to match your computer as follows Thefactorysettingsareindicatedinboldprint 15-4 Seeyourdealertopurchaseaserialinterfacecable Turn on the power switch15-5 Model Name Optional Memory Total Memory Board15-6 MFC Installing the Optional Memory Board 15-7 15-8 16-1 TroubleshootingproceduresAccessoryOrders Canada Internet Error Messages 16-2 16-3 16-4 Recording paper is stuck in the printing area Sometimes you may see vertical streaks on your copies Other Problems16-5 Poor Printing Quality 16-6 Theprintdensitydialislocatedinthe 16-7 Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drvMFC Connect Failure or Bi-Directional Communication Error 386Enh Device=wpsljvpd.386 16-8Spooler QP.LPT1 = wpsljqp.dll WPSLPT1=1 386Enh Device=wpscomd.386 Device=wpsljvpd.386 16-9Windows Run=C/WINDOWS/SYSTEM/WPSIOMON Graphics or text is missing when the document is printed 16-10 16-11 16-12 16-13 16-14 16-15 16-16 16-17 Specifications 17-1 17-2 Upright/normal 17-3+5V PortraitandLandscapeareavailablefortheabove 17-4 17-5 18-1 FaxU.S.AOnly Naeshiro-cho Mizuho-ku Nagoya, 467 Japan 18-2FDA Regulations International Energy Star Compliance Statement Important Safety Instructions18-3 18-4 Fax-BackSMSystem Ifyouhaveanyproblem,contactBrotherservicepersonnelat 18-5 SET Mode 19-1 19-2 19-3