16-9, Windows Run=C/WINDOWS/SYSTEM/WPSIOMON | Brother 6550MC

MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

HP LaserJet 4 Plus:

Please uninstall the Main Status windows by double clicking the Un-install Status windows in HP LaserJet group.

NEC SuperScript 610/660:

Please remove the NEC SuperScript driver by having NECDELET.EXE run in the Disk 1 coming with NEC printers.

EPSON ActionLaser 1100 / 1400:

Please remove the EPSON Action Laser 1100/1400 driver by having EPDELETE.EXE fileinWindowsPrinterDriverforthesemodelsrun.

Lexmark WinWriter 200:

You have to modify the “win.ini” and “system.ini” files which are in the Windows directorytoturntheprinter'sbi-directionalfunctionoff.

We recommend you to back-up WIN.INI and SYSTEM.INI before you modify them.

Openthefile“win.ini”byusingthe“notepad”application.Youcanfindthefollowing statementinthe[windows]section.

[windows]

run=C:/WINDOWS/SYSTEM/WPSIOMON

Todisablethisfunction,putasemicolonattheheadofabovesentenceasfollows; [windows]

;run=C:/WINDOWS/SYSTEM/WPSIOMON

Also,Youcanfindthefollowingstatementinthe[spooler]section.

[spooler]

QP.LPT1=wpslbq.dll

Todisablethisfunction,putasemicolonattheheadofabovesentenceasfollows; [spooler]

;QP.LPT1=wpslbq.dll

Then,Openthefile“system.ini”byusingthe“notepad”application.Youcanfindthe followingstatementinthe[386Enh]section.

[386Enh]

device=wpscomd.386

device=wpsljvpd.386

:

:

WPSLPT1=1

Todisablethefunction,putasemicolonattheheadofabovesentencesasfollows;

16-9

Image 214

Brother 6550MC, 7550MC warranty 16-9, Windows Run=C/WINDOWS/SYSTEM/WPSIOMON, 386Enh Device=wpscomd.386 Device=wpsljvpd.386

Contents

Operations Manual MFC 4550/6550MC/7550MC OP-US-5.0 Shipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Basic Setup to Receive Faxes Remote Activation Distinctive Ringing Caller ID Receive Password Started Messages FeaturesOGM ICM MAX. Time Voice Alarm 10-1 11-1 13-1 Parallel Interface Specifications 15-1 MFC MFC 7550MC MFC 6550MC panel keys are same as 7550MC Hold Number KeysHook Redial/Pause Copy Shift One-Touch Dial KeysEnlarge/Reduce Sort Start Test/Reset13. On/OffLine 16. FF/Cont 23.Set Function Liquid Crystal DisplayClear Seepage2-2 Super Q.Scan ResolutionMode Help Erase Message Center Area Only for MFC 6550MC/7550MCRecord Play User-friendly Programming HOW to USE ON-SCREEN Programming OSP and Help KEYUsing the Function Mode to Access On-screen Programming OSP Press 2. Only for MFC Clear Alternating Displays for On-screen Programming OSPFunction Selection Table E a K E R H I G H Mode to on ShouldchangethissettingAuto Default is AUTO. Contrast Latertime Usedforbroadcasting ThepageonceanerroroccursLocations for 7550MC Incomingfaxes Settings are OFF/LOW/HIGH Fax Mode 2/3/4ringsSimulated ringing in F/T mode Settings Station ID Theactivityreportisprinted12/24hours,2/4/7days,OFF Automatic Cover Message Center memory Machine in Message Center mode6550MC Voice Alarm recordings 7550MC Incoming fax message Confirmfonttypes Backtofactorydefaultsettings10-11 10-12 Using the Help Key How to Print a Help List How to Enter Text in Function Mode Key Once Twice Press Set Press 2 twicetoentertheletter BPress 7 threetimestoentertheletter R ÄËÖÜÀÇÈÉ0 How to Set the Sleep Time PressStoptoexit Press6 Press1 Setting the Dialing Mode Tone/PulseMFC 4550 will skip to Step Waitfortwoseconds Example Pulse PressSet Press7 Press1 Setting the Date and Time09/12/1996 Setting the Station ID FAX4155554444 TEL4155554445 Enter your telephone number up to 20 digitsPressSettoconfirmtheentry PressStoptoreturntothedateandtime M E B R O T H E R Setting the Beeper Volume Level Press5 Press2 Storing the One-Touch Dial Numbers 0514155551212 Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4 Storing the Speed-Dial NumbersP E F a # 0 Example TEL. See PressSet#055555151 Setting Up Number Groups for Broadcasting Memory Storage/Temporary Battery Back Up Example #03, #05, *02 PressSet G01#03#05*02 Types of Numbers Press Stop to return to the date One-Touch Time #Speed DialChain Dialing Manual Dialing UsingtheunitasatelephoneUsing Hold, Pause, # with the Telephone One-Touch Dialing Pick up the handset, or press Hook PressStarttobegindialing Searching the Telephone IndexOn Hook Dialing L . I N D E How to Insert the Document Size of Your Documents Auto Document Feeder ADF Weight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2About the Documents You Send Transmission speed is slower than Standard Setting the ResolutionGetting Ready to Send a Fax Transmission speed is slower than Fine Press1 Press4 Thedisplaywillalternatemessages Setting the ContrastInsert the documents face down into the feeder Example S.LIGHT There are 3 basic ways to send a fax 1Manual transmission Talking to the Other Party When Sending a FaxSending a Fax 2Automatictransmission Sending a Fax Manually Sending a Fax AutomaticallyPressStart Automatic and Manual Redialing Optional Settings When You Send a Fax ManuallyPrinting Page Headers Display will indicate how much memory is available Sending a Fax by Using Super Quick-Scan Memory TransmissionInsertthedocumentsintothefeeder 100% Waitfortwoseconds,pressStoptoexit Setting the Daily Timer for Delayed TransmissionsEnter Time 0 I M E R SET TIME= Delayed TransmissionWaitfortwoseconds PressStop Enter the fax number Example 1945 745 P.M Timetocall BroadcastingPress Start Getting Familiar with the Broadcasting Function Example Group number Sending FaxesSending by Multiple Transmissions InsertDocumentAintothefeeder 09/12/1996 1527 Display shows remaining memoryPressStartto startscanningdocuments 70% Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 Interrupting the Timer and Polled JobExample Timer Waiting with a document in the feeder R I N T E R N T E R R U P T Tocancelthenextjob,press1 again.To exit,simplypress2 Canceling a JobExample Timer Waiting with documents in the feeder 1945 E R S E a S O F F Setting the Overseas ModeE R S E a S O N Example Fine Setting Your MFC for Multiple Resolution TransmissionPress1 Press5 R I N T E R E M P . S E T T I N G S E S O L U T I O N Forallyourpages,pressStop When you finish setting the resolutionSending a Fax with an Electronic Cover Page Message Enter the fax number PressStart Comment OFF Please Call Customizing Your Cover Page CommentSelecting a Comment for the Cover Confidential You can print a sample Cover Page to check the format Printing a Sample CoverExample TOP Secret Press Example on To Always Send a CoverPress5 Press3 Example 2.PLEASE CALL. See Sending an Automatic Cover Sending a Fax When the Cover Page Is onSending a Cover Page Temporarily Enter the fax number Press Start Waitfortwoseconds Enter the fax number PressStart Example 2.PLEASE Call Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Using the Call Reservation FunctionR I N T E R E M P . S E T T I N G S 14155551212 PressSet PressStop Enter the fax number PressStartPickupyourhandsetifitrings Please Call AT TEL FAX Error Retransmission ECM Error Correction ModePrinting the Call Back Message Press5 Press4 Next-FAX ReservationExample on 09/12/1996 Receiving L I N E Enter Start Scan Ready Receiving Faxes and Other Calls Basic Setup to Receive Faxes Selecting an Answer Mode Automatic Fax Only Reception Fax Mode Manual Reception Manual ModeSetting the Ring Delay Receiving Faxes and Other Calls F/T Switch Fax/Telephone ModePressSet PressStoptoexit Pick up the handset Press8 Press6PressRecord Record a message within 20 seconds Setting the F/T Ring Time Press Function Press5 Press1 SmoothingExample 10 sec PressSet PressStoptoexit Example OFF PressSet Press5 Press6 Setting the Size of the Recording PaperYES 2.NO D U C T I O N a U T O Printing a Reduced Size Copy of the Incoming Document Using Fixed Reduction RatiosAuto Reduction Auto Selecting the Ratios of Fixed Reduction Reception into Memory Out of Paper Reception Setting the Print DensityChangethesettings PressSet SET Toner Save Function Press5 Press7 Example High Speaker VolumePress6 Press3 E a K E R L O W Ring Volume Press6 Press5 Connecting an External or Extension Telephone What is Remote Activation?Remote Activation Receiving Faxes and Other Calls Using the Deactivation Code Using Remote CodesUsing the Activation Code Receiving Faxes and Other Calls Remote Activation Making the Remote Codes Easier to Use TroubleshootingChanging and Registering Remote Codes Example on PressSet How to Use an External TAD with the MFCT . code * 5 A C T . code # 5 Connecting an External TAD to the MFC Example Voice EXT. mode TAD mode for MFC Flowchart of External TAD ReceptionHookup Distinctive Ringing What Is Distinctive Ringing?Recording the TAD’s Outgoing Message OGM Can My MFC Use Distinctive Ringing? How Will the MFC Treat All Other Numbers? Can I Change the Setting Later?Receiving Faxes and Other Calls Distinctive Ringing To have your Message Center’s OGM answer your main numbers Only for MFC 6550MC/7550MC Distinctive Ringing Receiving Faxes and Other CallsLine How Does the Distinctive Ringing Function Work? Flowchart of an Incoming Call For MFC For MFC 6550MC/MFC 7550MC FAX on FAX OFF Which Phone Number Should I Register? Setting the Distinctive Ringing FunctionWhat Must I Do to Set Up Distinctive Ringing? Have a friend ready to call your distinctive ringing number PressSet PressStop I S T I N C T I V E Advantages of Caller ID How to Turn the Distinctive Ringing Function on or OFFWhat is Caller ID? Residentialcustomerscanprotectthemselvesfromunwantedcalls How Does Caller ID Work? Caller ID Appears on the Display When Your Telephone RingsCaller ID Receiving Faxes and Other Calls Scanning through the Caller IDs Stored in the Memory This example, press the Z key 5 times Receiving Faxes and Other Calls Caller IDPress6 Press7 PressSet PressStop toexit Printing the Caller ID List Sample Caller ID List Turning Receive Password On or OFF You can set receive password status to on or OFF Receive Password Receiving Faxes and Other Calls Press Stoptoexit How Does It Work? What Is Polling?When to Use Polling Usepollingtocontrolthecostofwhopaysforsendingafax HelpfulHints Using Polling Effectively Examples Polling Another Fax Machine Calling Setting Up Polled Waiting Being Called ToselectPollingON Comein Delayed PollingPressStartandwaitforthepollingcallto Enterthetime Sequential Polling Setting Up Polled Waiting with Super Quick-ScanWaitfortwoseconds PressStop O L L I N G To select on or OFF Setting the Fax StorageExample on Press Set FAX in MEMORY01 Online How paging works Paging on Paging/Fax ForwardingHow fax forwarding works Fax Forwarding on #18002844329## IN# Setting Up Paging Registering the Paging NumberAG# # 19085551234## Faxfaxfax PIN#For Example 19085551234## or 329329329## PressSet Enter a fax forwarding number up to 20 digits What Is Remote Control Access?PressFunction Press8 Press2 WD# Setting the Remote Access Code When to Enter the Remote Access Code How to Use Remote Access and Control CodesRemote Fax Retrieval Remote Control Commands Pagingsetting Retrieving the Memory Status List and Fax Messages Remotely Changing the Fax Forwarding Number RemotelyExampleToretrieveallfaxmessages,press96200 Printing a Fax Message You can print a fax message that is stored in the memory Factory setting is FAX OFF/VOICE on Getting Started Message Center Mode SettingsWhat Is the Message Center Mode? What Do I Want the Message Center to Do? Message Center Mode Settings Getting Started Mode Settings at a Glance Voice on Flowchart of an Incoming CallFAX on Voice EXT Also, External Answering Machine is OFF Voice OFFFAX OFF Voice on FAX OFF Voice EXT FAX OFF Voice OFF Turning on the Message Center with 3 Basic Steps Setting the Message StorageWaitfortwoseconds Press1 Press8 Recording the MSG CTR Outgoing Message MSG CTR OGM Waitfortwoseconds Press1 ToactivateMessageCenter Message Center Mode SettingsActivating the Message Center Mode OGM What Happens When the Memory Is Full Getting Your Messages Message Center Mode SettingsHow Will I Know Messages Have Been Received? PressPlay Press Functionand then Playfor Voice Alarm Message Center Mode Settings Getting Your MessagesBackup Printing Option Thedisplay Press1 Press8 Press2 Example OFF PressSet PressStoptoexit Erasing and Printing FAX Messages You can erase all incoming Voice or Fax messages at once Erasing Your Messages Message Center Mode SettingsYou want to erase Playing Your Outgoing Message OGM Press 1 toeraseor 2 tocancelSuper Q.Scan and Help. See PressErase Erasing Your Outgoing Message OGMPress 1 to erase OGM Setting the Toll Saver Message Center Mode Settings More FeaturesWaitfortwoseconds Press1 Press8 Press9 Waitfortwoseconds Press1 Press8 Press5 Example 25SEC PressSet Playing OGM Outgoing Message ON/OFF Setting Recording a Conversation Press Record More Features Message Center Mode SettingsRecording a Memo Up to ICM MAX. Time Message Center Mode Settings PAGING/FAX Forwarding What Is Paging/Fax Forwarding? PAGING/FAX Forwarding Message Center Mode Settings To select Paging Press Set PIN# Alpha Message # 1 9 0 8 5 5 5 1 2 3 4 # # Enter a fax forwarding number up to Memory Backup of Message Center MemoryWaitfortwoseconds Press1 Press8 Press3 Digits Remote Retrieval Received Voice messages Remote Retrieval Message Center Mode SettingsUsing the Remote Access Code Nolongbeeps Message Center Mode Settings Remote Retrieval Remote Control Commands Detail Operation Ex.Toretrieveallfaxmessages,press96200 Voice Alarm Message Center Mode Settings Voice AlarmSetting the Voice Alarm Examples of Voice Alarm messages Voice Alarm Message Center Mode SettingsRecording Voice Messages for the Voice Alarm SET TIME=1525 SET TIME=2000 Wait for 2 seconds Press RecordPress Stop or replace the handset REC . MSG /20 09/12/1996 Example Press 2 key Playback of the voice message finishesMonday Remote Control of the Voice Alarm 10-1 Using the MFC AS a PrinterAcceptable Paper Which is Function 1-5-6. See 10-2 You can use recycled paper in this MFC NO! NO! no 10-3 On/OffLine Key Control Panel KeysSimultaneous Operation FF/Cont Key Print Priority Key Test/Reset Key10-5 Bidirectional Parallel Interface 10-6Windows Printing Enhanced Memory Management 10-7 Multipurpose Sheet FeederCont 10-8 Two-sided Printing Manual Duplexing Manual Feed Slot When you load one sheet of paper manuallyWhen you load more than one sheet of paper manually 10-9 10-10 Paper Tray Press Start MFC will start printing 10-11Printing the Internal Font List Only for MFC 6550MC/7550MC TheMFChasfinishedprintingthe list 10-12 10-13 Thedisplaywillshow Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC 10-14 Printingreportsandlists 11-1 11-2 How to Print Reports and ListsOther Reports 11-3 Using the number keys Example 1945 745P.MActivity Report Interval Press7 Press3 11-4 11-5 Printing the All Dial ListMFC 7550MC Transmission Verification Xmit Report Tochoosethesetting Example on Press Set11-6 11-7 11-8 Memory Status ListMemory Status List of MFC 7550MC 12-1 HOW to USE the Copy FunctionMaking a Single Copy For MFC 12-2 Making Multiple CopiesStacking Multiple Copies Insert the documents face down into the feeder PressCopy Insertthedocuments PressSort Sorting Multiple Copies Only for MFC 6550MC/7550MC12-3 Example PressCopy Machine will begin copying 12-4 TochoosethesettingReducing and Enlarging Copies Example Reduce Example 93% Press Copy 12-5For MFC 6550MC/7550MC ELG/RDC 93% Insertthedocuments PressPhoto Copying a Photograph12-6 Press Copyor just wait 5 seconds Replacing the Toner Cartridge Toner Empty IndicatorReplacing Toner Cartridgeand Drum Unit 13-1 13-2 Followthesestepstoreplacethetonercartridge 13-3 Aluminum bag New toner cartridge Old toner cartridge 13-4 13-5 Replacing the Drum UnitRemove the old drum unit. See page13-2 13-6 New drum unit 13-7 Do not remove starter sheet Regular Maintenance Regular Maintenance14-1 14-2 Cleaning the Drum UnitTurn the drum unit upside down carefully Packing and Shipping the Machine 14-3 14-4 14-5 Closethecartonboxandtapeitshut Fixing a Document Jam Paper Jams14-6 Fixing a Recording Paper Jam 14-7 Clearing a Paper Jam in the Multipurpose Sheet Feeder Clearing a Paper Jam near the Drum Unit 14-8Clearing a Paper Jam in the Fuser Unit 15-1 OptionalaccessoriesDonottouchthesurfaceofthemaincontrollerboard Guiderails 15-2Withthethreescrews 15-3 Set the parameters to match your computer as follows Thefactorysettingsareindicatedinboldprint 15-4 15-5 Turn on the power switchSeeyourdealertopurchaseaserialinterfacecable Model Name Optional Memory Total Memory Board15-6 MFC Installing the Optional Memory Board 15-7 15-8 16-1 TroubleshootingproceduresAccessoryOrders Canada Internet Error Messages 16-2 16-3 16-4 Recording paper is stuck in the printing area Sometimes you may see vertical streaks on your copies Other Problems16-5 Poor Printing Quality 16-6 Theprintdensitydialislocatedinthe MFC Connect Failure or Bi-Directional Communication Error Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drv16-7 386Enh Device=wpsljvpd.386 16-8Spooler QP.LPT1 = wpsljqp.dll WPSLPT1=1 Windows Run=C/WINDOWS/SYSTEM/WPSIOMON 16-9386Enh Device=wpscomd.386 Device=wpsljvpd.386 Graphics or text is missing when the document is printed 16-10 16-11 16-12 16-13 16-14 16-15 16-16 16-17 Specifications 17-1 17-2 Upright/normal 17-3+5V PortraitandLandscapeareavailablefortheabove 17-4 17-5 18-1 FaxU.S.AOnly FDA Regulations 18-2Naeshiro-cho Mizuho-ku Nagoya, 467 Japan 18-3 Important Safety InstructionsInternational Energy Star Compliance Statement 18-4 Fax-BackSMSystem Ifyouhaveanyproblem,contactBrotherservicepersonnelat 18-5 SET Mode 19-1 19-2 19-3