16-11 | Brother 6550MC, 7550MC instruction

MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

Q & A

Thissectioncontainsquestionsandanswersforusingyourfaxmachine.Ifyouhave encounteredaproblem,findthequestionrelatingtoyourproblemandtakethesteps recommended to correct the problem.

Setting Up the MFC

Question	Recommendation
The MFC does not print.	Checkthefollowing:
	• The MFC is turned on.
	• Thetonercartridgeanddrumunitareinstalledproperly.
	• The interface cable is securely connected between the MFC
	and computer.
	• Check to see if the LCD is showing an error message. (See
	page16-2~4.)

Windows® Setup Printing Problems

Question	Recommendation
I can not print from my	• Make sure the Windows® printer driver is installed and you
applicationsoftware.	selecteditinyourapplicationsoftware.
	• Ifyouusetheoptionalserialinterface,makesuretheserial
	slideswitchoftheserialinterfaceisinthecorrectpositionand
	theDIPswitchesinterfacesettingsarecorrectlysetup.(Only
	for MFC 6550MC/7550MC)

Sometimes I get a error	• IfyouareusingthesuppliedWindows® driver,turntheerror
message, PRINT	recoveryoperationonintheSetupdialogboxandtryagain.
OVERRUN when	• Reducetheprintresolutionorreducethecomplexityofyour
printingcertain	document and try again.
documents from	• Expand the printer memory by installing one of the optional
Windows®.	memory boards.

16-11

Image 216

Brother 6550MC, 7550MC warranty 16-11

Contents

Operations Manual MFC 4550/6550MC/7550MC OP-US-5.0 Shipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Basic Setup to Receive Faxes Remote Activation Distinctive Ringing Caller ID Receive Password Started Features OGMMessages ICM MAX. Time Voice Alarm 10-1 11-1 13-1 Parallel Interface Specifications 15-1 MFC MFC 7550MC MFC 6550MC panel keys are same as 7550MC Number Keys HookHold Redial/Pause Shift One-Touch Dial Keys Enlarge/ReduceCopy Sort Test/Reset 13. On/OffLineStart 16. FF/Cont Liquid Crystal Display Clear23.Set Function Seepage2-2 Resolution ModeSuper Q.Scan Help Message Center Area Only for MFC 6550MC/7550MC RecordErase Play HOW to USE ON-SCREEN Programming OSP and Help KEY Using the Function Mode to Access On-screen Programming OSPUser-friendly Programming Press 2. Only for MFC Alternating Displays for On-screen Programming OSP Function Selection TableClear E a K E R H I G H Shouldchangethissetting Auto Default is AUTO. ContrastMode to on Latertime Thepageonceanerroroccurs Locations for 7550MCUsedforbroadcasting Incomingfaxes Fax Mode 2/3/4rings Simulated ringing in F/T modeSettings are OFF/LOW/HIGH Settings Theactivityreportisprinted 12/24hours,2/4/7days,OFFStation ID Automatic Cover Machine in Message Center mode 6550MC Voice Alarm recordings 7550MCMessage Center memory Incoming fax message Backtofactorydefaultsettings 10-11Confirmfonttypes 10-12 Using the Help Key How to Print a Help List How to Enter Text in Function Mode Key Once Twice Press 2 twicetoentertheletter B Press 7 threetimestoentertheletter RPress Set ÄËÖÜÀÇÈÉ0 How to Set the Sleep Time PressStoptoexit Setting the Dialing Mode Tone/Pulse MFC 4550 will skip to Step WaitfortwosecondsPress6 Press1 Example Pulse PressSet Setting the Date and Time Press7 Press109/12/1996 Setting the Station ID FAX4155554444 Enter your telephone number up to 20 digits PressSettoconfirmtheentry PressStoptoreturntothedateandtimeTEL4155554445 M E B R O T H E R Setting the Beeper Volume Level Press5 Press2 Storing the One-Touch Dial Numbers 0514155551212 Storing the Speed-Dial Numbers Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4P E F a Example TEL. See PressSet # 0#055555151 Setting Up Number Groups for Broadcasting Memory Storage/Temporary Battery Back Up Example #03, #05, *02 PressSet G01#03#05*02 Press Stop to return to the date One-Touch Time #Speed Dial Types of NumbersChain Dialing Usingtheunitasatelephone Using Hold, Pause, # with the TelephoneManual Dialing One-Touch Dialing Searching the Telephone Index On Hook DialingPick up the handset, or press Hook PressStarttobegindialing L . I N D E How to Insert the Document Size of Your Documents Weight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2 Auto Document Feeder ADFAbout the Documents You Send Setting the Resolution Getting Ready to Send a FaxTransmission speed is slower than Standard Transmission speed is slower than Fine Setting the Contrast Insert the documents face down into the feederPress1 Press4 Thedisplaywillalternatemessages Example S.LIGHT Talking to the Other Party When Sending a Fax Sending a FaxThere are 3 basic ways to send a fax 1Manual transmission 2Automatictransmission Sending a Fax Automatically Sending a Fax ManuallyPressStart Optional Settings When You Send a Fax Manually Automatic and Manual RedialingPrinting Page Headers Sending a Fax by Using Super Quick-Scan Memory Transmission InsertthedocumentsintothefeederDisplay will indicate how much memory is available 100% Setting the Daily Timer for Delayed Transmissions Waitfortwoseconds,pressStoptoexitEnter Time 0 Delayed Transmission Waitfortwoseconds PressStop Enter the fax numberI M E R SET TIME= Example 1945 745 P.M Broadcasting Press StartTimetocall Getting Familiar with the Broadcasting Function Sending Faxes Sending by Multiple TransmissionsExample Group number InsertDocumentAintothefeeder Display shows remaining memory PressStartto startscanningdocuments09/12/1996 1527 70% Interrupting the Timer and Polled Job Example Timer Waiting with a document in the feederWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 R I N T E R N T E R R U P T Canceling a Job Example Timer Waiting with documents in the feederTocancelthenextjob,press1 again.To exit,simplypress2 1945 Setting the Overseas Mode E R S E a S O F FE R S E a S O N Setting Your MFC for Multiple Resolution Transmission Press1 Press5Example Fine R I N T E R E M P . S E T T I N G S E S O L U T I O N When you finish setting the resolution Sending a Fax with an Electronic Cover Page MessageForallyourpages,pressStop Enter the fax number PressStart Customizing Your Cover Page Comment Selecting a Comment for the CoverComment OFF Please Call Confidential Printing a Sample Cover Example TOP SecretYou can print a sample Cover Page to check the format Press To Always Send a Cover Press5 Press3Example on Example 2.PLEASE CALL. See Sending a Fax When the Cover Page Is on Sending a Cover Page TemporarilySending an Automatic Cover Enter the fax number Press Start Waitfortwoseconds Enter the fax number PressStart Example 2.PLEASE Call Using the Call Reservation Function Waitfortwoseconds Only for MFC 6550MC/7550MC Press1R I N T E R E M P . S E T T I N G S PressSet PressStop Enter the fax number PressStart Pickupyourhandsetifitrings14155551212 Please Call AT TEL FAX ECM Error Correction Mode Error RetransmissionPrinting the Call Back Message Next-FAX Reservation Press5 Press4Example on 09/12/1996 Receiving L I N E Enter Start Scan Ready Receiving Faxes and Other Calls Basic Setup to Receive Faxes Selecting an Answer Mode Manual Reception Manual Mode Automatic Fax Only Reception Fax ModeSetting the Ring Delay F/T Switch Fax/Telephone Mode Receiving Faxes and Other CallsPressSet PressStoptoexit Press8 Press6 PressRecordPick up the handset Record a message within 20 seconds Setting the F/T Ring Time Press Function Smoothing Example 10 sec PressSet PressStoptoexitPress5 Press1 Example OFF PressSet Setting the Size of the Recording Paper Press5 Press6YES 2.NO D U C T I O N a U T O Using Fixed Reduction Ratios Printing a Reduced Size Copy of the Incoming DocumentAuto Reduction Auto Selecting the Ratios of Fixed Reduction Setting the Print Density Changethesettings PressSetReception into Memory Out of Paper Reception SET Toner Save Function Press5 Press7 Speaker Volume Press6 Press3Example High E a K E R L O W Ring Volume Press6 Press5 What is Remote Activation? Connecting an External or Extension TelephoneRemote Activation Receiving Faxes and Other Calls Using Remote Codes Using the Activation CodeUsing the Deactivation Code Receiving Faxes and Other Calls Remote Activation Troubleshooting Making the Remote Codes Easier to UseChanging and Registering Remote Codes How to Use an External TAD with the MFC Example on PressSetT . code * 5 A C T . code # 5 Connecting an External TAD to the MFC Flowchart of External TAD Reception Example Voice EXT. mode TAD mode for MFCHookup What Is Distinctive Ringing? Recording the TAD’s Outgoing Message OGMDistinctive Ringing Can My MFC Use Distinctive Ringing? Can I Change the Setting Later? Receiving Faxes and Other Calls Distinctive RingingHow Will the MFC Treat All Other Numbers? To have your Message Center’s OGM answer your main numbers Distinctive Ringing Receiving Faxes and Other Calls LineOnly for MFC 6550MC/7550MC How Does the Distinctive Ringing Function Work? Flowchart of an Incoming Call For MFC For MFC 6550MC/MFC 7550MC FAX on FAX OFF Setting the Distinctive Ringing Function What Must I Do to Set Up Distinctive Ringing?Which Phone Number Should I Register? Have a friend ready to call your distinctive ringing number PressSet PressStop I S T I N C T I V E How to Turn the Distinctive Ringing Function on or OFF What is Caller ID?Advantages of Caller ID Residentialcustomerscanprotectthemselvesfromunwantedcalls Caller ID Appears on the Display When Your Telephone Rings Caller ID Receiving Faxes and Other CallsHow Does Caller ID Work? Scanning through the Caller IDs Stored in the Memory Receiving Faxes and Other Calls Caller ID Press6 Press7 PressSetThis example, press the Z key 5 times PressStop toexit Printing the Caller ID List Sample Caller ID List Turning Receive Password On or OFF You can set receive password status to on or OFF Receive Password Receiving Faxes and Other Calls Press Stoptoexit What Is Polling? When to Use PollingHow Does It Work? Usepollingtocontrolthecostofwhopaysforsendingafax HelpfulHints Using Polling Effectively Examples Polling Another Fax Machine Calling Setting Up Polled Waiting Being Called ToselectPollingON Delayed Polling PressStartandwaitforthepollingcalltoComein Enterthetime Setting Up Polled Waiting with Super Quick-Scan Sequential PollingWaitfortwoseconds PressStop O L L I N G Setting the Fax Storage To select on or OFFExample on Press Set FAX in MEMORY01 Online Paging/Fax Forwarding How paging works Paging onHow fax forwarding works Fax Forwarding on Setting Up Paging Registering the Paging Number AG##18002844329## IN# # 19085551234## PIN# FaxfaxfaxFor Example 19085551234## or 329329329## What Is Remote Control Access? PressFunction Press8 Press2PressSet Enter a fax forwarding number up to 20 digits WD# Setting the Remote Access Code How to Use Remote Access and Control Codes When to Enter the Remote Access CodeRemote Fax Retrieval Remote Control Commands Pagingsetting Changing the Fax Forwarding Number Remotely Retrieving the Memory Status List and Fax Messages RemotelyExampleToretrieveallfaxmessages,press96200 Printing a Fax Message You can print a fax message that is stored in the memory Getting Started Message Center Mode Settings What Is the Message Center Mode?Factory setting is FAX OFF/VOICE on What Do I Want the Message Center to Do? Message Center Mode Settings Getting Started Mode Settings at a Glance Flowchart of an Incoming Call FAX onVoice on Voice EXT Voice OFF Also, External Answering Machine is OFFFAX OFF Voice on FAX OFF Voice EXT FAX OFF Voice OFF Setting the Message Storage Turning on the Message Center with 3 Basic StepsWaitfortwoseconds Press1 Press8 Recording the MSG CTR Outgoing Message MSG CTR OGM Waitfortwoseconds Press1 Message Center Mode Settings Activating the Message Center ModeToactivateMessageCenter OGM Getting Your Messages Message Center Mode Settings What Happens When the Memory Is FullHow Will I Know Messages Have Been Received? Message Center Mode Settings Getting Your Messages Backup Printing OptionPressPlay Press Functionand then Playfor Voice Alarm Thedisplay Press1 Press8 Press2 Example OFF PressSet PressStoptoexit Erasing and Printing FAX Messages Erasing Your Messages Message Center Mode Settings You can erase all incoming Voice or Fax messages at onceYou want to erase Press 1 toeraseor 2 tocancel Playing Your Outgoing Message OGMSuper Q.Scan and Help. See Erasing Your Outgoing Message OGM PressErasePress 1 to erase OGM Message Center Mode Settings More Features Setting the Toll SaverWaitfortwoseconds Press1 Press8 Press9 Waitfortwoseconds Press1 Press8 Press5 Example 25SEC PressSet Playing OGM Outgoing Message ON/OFF Setting Recording a Conversation More Features Message Center Mode Settings Recording a MemoPress Record Up to ICM MAX. Time Message Center Mode Settings PAGING/FAX Forwarding What Is Paging/Fax Forwarding? PAGING/FAX Forwarding Message Center Mode Settings To select Paging Press Set PIN# Alpha Message # 1 9 0 8 5 5 5 1 2 3 4 # # Memory Backup of Message Center Memory Waitfortwoseconds Press1 Press8 Press3Enter a fax forwarding number up to Digits Remote Retrieval Remote Retrieval Message Center Mode Settings Using the Remote Access CodeReceived Voice messages Nolongbeeps Message Center Mode Settings Remote Retrieval Remote Control Commands Detail Operation Ex.Toretrieveallfaxmessages,press96200 Message Center Mode Settings Voice Alarm Voice AlarmSetting the Voice Alarm Voice Alarm Message Center Mode Settings Recording Voice Messages for the Voice AlarmExamples of Voice Alarm messages SET TIME=1525 Wait for 2 seconds Press Record Press Stop or replace the handsetSET TIME=2000 REC . MSG /20 09/12/1996 Playback of the voice message finishes Example Press 2 keyMonday Remote Control of the Voice Alarm Using the MFC AS a Printer Acceptable Paper10-1 Which is Function 1-5-6. See 10-2 You can use recycled paper in this MFC NO! NO! no 10-3 Control Panel Keys Simultaneous OperationOn/OffLine Key FF/Cont Key Test/Reset Key Print Priority Key10-5 10-6 Windows PrintingBidirectional Parallel Interface Enhanced Memory Management Multipurpose Sheet Feeder 10-7Cont 10-8 Two-sided Printing Manual Duplexing When you load one sheet of paper manually When you load more than one sheet of paper manuallyManual Feed Slot 10-9 10-10 Paper Tray 10-11 Printing the Internal Font List Only for MFC 6550MC/7550MCPress Start MFC will start printing TheMFChasfinishedprintingthe list 10-12 10-13 Thedisplaywillshow Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC 10-14 Printingreportsandlists 11-1 How to Print Reports and Lists 11-2Other Reports Using the number keys Example 1945 745P.M Activity Report Interval11-3 Press7 Press3 11-4 Printing the All Dial List 11-5MFC 7550MC Tochoosethesetting Example on Press Set Transmission Verification Xmit Report11-6 11-7 Memory Status List 11-8Memory Status List of MFC 7550MC HOW to USE the Copy Function Making a Single Copy12-1 For MFC Making Multiple Copies Stacking Multiple Copies12-2 Insert the documents face down into the feeder PressCopy Sorting Multiple Copies Only for MFC 6550MC/7550MC 12-3Insertthedocuments PressSort Example PressCopy Machine will begin copying Tochoosethesetting Reducing and Enlarging Copies12-4 Example Reduce 12-5 For MFC 6550MC/7550MCExample 93% Press Copy ELG/RDC 93% Copying a Photograph 12-6Insertthedocuments PressPhoto Press Copyor just wait 5 seconds Toner Empty Indicator Replacing Toner Cartridgeand Drum UnitReplacing the Toner Cartridge 13-1 13-2 Followthesestepstoreplacethetonercartridge 13-3 Aluminum bag New toner cartridge Old toner cartridge 13-4 Replacing the Drum Unit 13-5Remove the old drum unit. See page13-2 13-6 New drum unit 13-7 Do not remove starter sheet Regular Maintenance Regular Maintenance14-1 Cleaning the Drum Unit 14-2Turn the drum unit upside down carefully Packing and Shipping the Machine 14-3 14-4 14-5 Closethecartonboxandtapeitshut Paper Jams 14-6Fixing a Document Jam Fixing a Recording Paper Jam 14-7 Clearing a Paper Jam in the Multipurpose Sheet Feeder 14-8 Clearing a Paper Jam near the Drum UnitClearing a Paper Jam in the Fuser Unit Optionalaccessories 15-1Donottouchthesurfaceofthemaincontrollerboard 15-2 GuiderailsWiththethreescrews 15-3 Set the parameters to match your computer as follows Thefactorysettingsareindicatedinboldprint 15-4 Turn on the power switch 15-5Seeyourdealertopurchaseaserialinterfacecable Memory Board 15-6Model Name Optional Memory Total MFC Installing the Optional Memory Board 15-7 15-8 Troubleshootingprocedures AccessoryOrders16-1 Canada Internet Error Messages 16-2 16-3 16-4 Recording paper is stuck in the printing area Other Problems 16-5Sometimes you may see vertical streaks on your copies Poor Printing Quality 16-6 Theprintdensitydialislocatedinthe Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drv MFC Connect Failure or Bi-Directional Communication Error16-7 16-8 Spooler QP.LPT1 = wpsljqp.dll386Enh Device=wpsljvpd.386 WPSLPT1=1 16-9 Windows Run=C/WINDOWS/SYSTEM/WPSIOMON386Enh Device=wpscomd.386 Device=wpsljvpd.386 Graphics or text is missing when the document is printed 16-10 16-11 16-12 16-13 16-14 16-15 16-16 16-17 Specifications 17-1 17-2 17-3 +5VUpright/normal PortraitandLandscapeareavailablefortheabove 17-4 17-5 18-1 FaxU.S.AOnly 18-2 FDA RegulationsNaeshiro-cho Mizuho-ku Nagoya, 467 Japan Important Safety Instructions 18-3International Energy Star Compliance Statement 18-4 Fax-BackSMSystem Ifyouhaveanyproblem,contactBrotherservicepersonnelat 18-5 SET Mode 19-1 19-2 19-3