16-4 | Brother 7550MC, 6550MC guide

MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

M

N

P

S

MACHINE ERROR XX

PRESS STOP KEY

MEMORY FULL

NO RESPONSE/BUSY

NOT REGISTERED

PRINT OVERRUN

PRINTER JAM

SET CARTRIDGE

Turnoffthepower.ThencontacttheCustomer Service number listed on page 16-1.

•Press the FF/Cont switch to print the data remaining in the MFC.

•IfyouhaveinstalledtheWindows®driver, try again after setting the True Type mode to “Print as Graphics” in the PRINT menu ofyourapplicationsoftware.

•Expand the printer memory with the optional memory board. (ME1000 or ME2000)

•Reduce the print resolution or reduce the complexity of your document.

The number you called does not answer or is busy. Or, you may have reached a number that is not connected to a fax machine. Check the number and try again.

The One-Touch key or Speed-Dial number you pressedhasnonumberassignedtoit.Youwill have to program a phone number. (See page 3-6~8)

•Press the FF/Cont switch to print the data remaining in the printer memory.

•IfyouhaveinstalledtheWindows®printer driver,tryagainaftersettingtheTrueType mode to ‘Print as Graphics’ in the PRINT menuofyourapplicationsoftware.

•Ifthisdoesnotcleartheerror,reducethe complexity of your document or reduce the printresolution.

The recording paper is stuck in the printing area.

Remove the jammed paper. (See page 14-8.)

Atonercartridgeisnotinstalled.Reinstallthe tonercartridge.

Maintenance

16-4

Image 209

Brother 7550MC, 6550MC warranty 16-4, Recording paper is stuck in the printing area

Contents

MFC 4550/6550MC/7550MC OP-US-5.0 Operations Manual Shipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Remote Activation Basic Setup to Receive Faxes Caller ID Distinctive Ringing Started Receive Password OGM FeaturesMessages ICM MAX. Time 10-1 Voice Alarm 13-1 11-1 15-1 Parallel Interface Specifications MFC 7550MC MFC 6550MC panel keys are same as 7550MC MFC Hook Number KeysHold Redial/Pause Enlarge/Reduce Shift One-Touch Dial KeysCopy Sort 13. On/OffLine Test/ResetStart 16. FF/Cont Clear Liquid Crystal Display23.Set Function Seepage2-2 Mode ResolutionSuper Q.Scan Help Record Message Center Area Only for MFC 6550MC/7550MCErase Play Using the Function Mode to Access On-screen Programming OSP HOW to USE ON-SCREEN Programming OSP and Help KEYUser-friendly Programming Press 2. Only for MFC Function Selection Table Alternating Displays for On-screen Programming OSPClear E a K E R H I G H Auto Default is AUTO. Contrast ShouldchangethissettingMode to on Latertime Locations for 7550MC ThepageonceanerroroccursUsedforbroadcasting Incomingfaxes Simulated ringing in F/T mode Fax Mode 2/3/4ringsSettings are OFF/LOW/HIGH Settings 12/24hours,2/4/7days,OFF TheactivityreportisprintedStation ID Automatic Cover 6550MC Voice Alarm recordings 7550MC Machine in Message Center modeMessage Center memory Incoming fax message 10-11 BacktofactorydefaultsettingsConfirmfonttypes 10-12 Using the Help Key How to Print a Help List Key Once Twice How to Enter Text in Function Mode Press 7 threetimestoentertheletter R Press 2 twicetoentertheletter BPress Set ÄËÖÜÀÇÈÉ0 How to Set the Sleep Time PressStoptoexit MFC 4550 will skip to Step Waitfortwoseconds Setting the Dialing Mode Tone/PulsePress6 Press1 Example Pulse PressSet 09/12/1996 Setting the Date and TimePress7 Press1 FAX4155554444 Setting the Station ID PressSettoconfirmtheentry PressStoptoreturntothedateandtime Enter your telephone number up to 20 digitsTEL4155554445 M E B R O T H E R Press5 Press2 Setting the Beeper Volume Level 0514155551212 Storing the One-Touch Dial Numbers P E F a Storing the Speed-Dial NumbersWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4 #055555151 Example TEL. See PressSet# 0 Memory Storage/Temporary Battery Back Up Setting Up Number Groups for Broadcasting G01#03#05*02 Example #03, #05, *02 PressSet Chain Dialing Press Stop to return to the date One-Touch Time #Speed DialTypes of Numbers Using Hold, Pause, # with the Telephone UsingtheunitasatelephoneManual Dialing One-Touch Dialing On Hook Dialing Searching the Telephone IndexPick up the handset, or press Hook PressStarttobegindialing L . I N D E Size of Your Documents How to Insert the Document About the Documents You Send Weight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2Auto Document Feeder ADF Getting Ready to Send a Fax Setting the ResolutionTransmission speed is slower than Standard Transmission speed is slower than Fine Insert the documents face down into the feeder Setting the ContrastPress1 Press4 Thedisplaywillalternatemessages Example S.LIGHT Sending a Fax Talking to the Other Party When Sending a FaxThere are 3 basic ways to send a fax 1Manual transmission 2Automatictransmission PressStart Sending a Fax AutomaticallySending a Fax Manually Printing Page Headers Optional Settings When You Send a Fax ManuallyAutomatic and Manual Redialing Insertthedocumentsintothefeeder Sending a Fax by Using Super Quick-Scan Memory TransmissionDisplay will indicate how much memory is available 100% Enter Time 0 Setting the Daily Timer for Delayed TransmissionsWaitfortwoseconds,pressStoptoexit Waitfortwoseconds PressStop Enter the fax number Delayed TransmissionI M E R SET TIME= Example 1945 745 P.M Press Start BroadcastingTimetocall Getting Familiar with the Broadcasting Function Sending by Multiple Transmissions Sending FaxesExample Group number InsertDocumentAintothefeeder PressStartto startscanningdocuments Display shows remaining memory09/12/1996 1527 70% Example Timer Waiting with a document in the feeder Interrupting the Timer and Polled JobWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 R I N T E R N T E R R U P T Example Timer Waiting with documents in the feeder Canceling a JobTocancelthenextjob,press1 again.To exit,simplypress2 1945 E R S E a S O N Setting the Overseas ModeE R S E a S O F F Press1 Press5 Setting Your MFC for Multiple Resolution TransmissionExample Fine R I N T E R E M P . S E T T I N G S E S O L U T I O N Sending a Fax with an Electronic Cover Page Message When you finish setting the resolutionForallyourpages,pressStop Enter the fax number PressStart Selecting a Comment for the Cover Customizing Your Cover Page CommentComment OFF Please Call Confidential Example TOP Secret Printing a Sample CoverYou can print a sample Cover Page to check the format Press Press5 Press3 To Always Send a CoverExample on Example 2.PLEASE CALL. See Sending a Cover Page Temporarily Sending a Fax When the Cover Page Is onSending an Automatic Cover Enter the fax number Press Start Example 2.PLEASE Call Waitfortwoseconds Enter the fax number PressStart R I N T E R E M P . S E T T I N G S Using the Call Reservation FunctionWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Pickupyourhandsetifitrings PressSet PressStop Enter the fax number PressStart14155551212 Please Call AT TEL FAX Printing the Call Back Message ECM Error Correction ModeError Retransmission Example on 09/12/1996 Next-FAX ReservationPress5 Press4 Receiving L I N E Enter Start Scan Ready Selecting an Answer Mode Receiving Faxes and Other Calls Basic Setup to Receive Faxes Setting the Ring Delay Manual Reception Manual ModeAutomatic Fax Only Reception Fax Mode PressSet PressStoptoexit F/T Switch Fax/Telephone ModeReceiving Faxes and Other Calls PressRecord Press8 Press6Pick up the handset Record a message within 20 seconds Press Function Setting the F/T Ring Time Example 10 sec PressSet PressStoptoexit SmoothingPress5 Press1 Example OFF PressSet YES 2.NO D U C T I O N a U T O Setting the Size of the Recording PaperPress5 Press6 Auto Reduction Using Fixed Reduction RatiosPrinting a Reduced Size Copy of the Incoming Document Selecting the Ratios of Fixed Reduction Auto Changethesettings PressSet Setting the Print DensityReception into Memory Out of Paper Reception SET Press5 Press7 Toner Save Function Press6 Press3 Speaker VolumeExample High E a K E R L O W Press6 Press5 Ring Volume Remote Activation Receiving Faxes and Other Calls What is Remote Activation?Connecting an External or Extension Telephone Using the Activation Code Using Remote CodesUsing the Deactivation Code Receiving Faxes and Other Calls Remote Activation Changing and Registering Remote Codes TroubleshootingMaking the Remote Codes Easier to Use T . code * 5 A C T . code # 5 How to Use an External TAD with the MFCExample on PressSet Connecting an External TAD to the MFC Hookup Flowchart of External TAD ReceptionExample Voice EXT. mode TAD mode for MFC Recording the TAD’s Outgoing Message OGM What Is Distinctive Ringing?Distinctive Ringing Can My MFC Use Distinctive Ringing? Receiving Faxes and Other Calls Distinctive Ringing Can I Change the Setting Later?How Will the MFC Treat All Other Numbers? To have your Message Center’s OGM answer your main numbers Line Distinctive Ringing Receiving Faxes and Other CallsOnly for MFC 6550MC/7550MC How Does the Distinctive Ringing Function Work? For MFC Flowchart of an Incoming Call FAX on FAX OFF For MFC 6550MC/MFC 7550MC What Must I Do to Set Up Distinctive Ringing? Setting the Distinctive Ringing FunctionWhich Phone Number Should I Register? Have a friend ready to call your distinctive ringing number I S T I N C T I V E PressSet PressStop What is Caller ID? How to Turn the Distinctive Ringing Function on or OFFAdvantages of Caller ID Residentialcustomerscanprotectthemselvesfromunwantedcalls Caller ID Receiving Faxes and Other Calls Caller ID Appears on the Display When Your Telephone RingsHow Does Caller ID Work? Scanning through the Caller IDs Stored in the Memory Press6 Press7 PressSet Receiving Faxes and Other Calls Caller IDThis example, press the Z key 5 times PressStop toexit Sample Caller ID List Printing the Caller ID List You can set receive password status to on or OFF Turning Receive Password On or OFF Press Stoptoexit Receive Password Receiving Faxes and Other Calls When to Use Polling What Is Polling?How Does It Work? Usepollingtocontrolthecostofwhopaysforsendingafax Polling Another Fax Machine Calling HelpfulHints Using Polling Effectively Examples ToselectPollingON Setting Up Polled Waiting Being Called PressStartandwaitforthepollingcallto Delayed PollingComein Enterthetime Waitfortwoseconds PressStop Setting Up Polled Waiting with Super Quick-ScanSequential Polling O L L I N G Example on Press Set Setting the Fax StorageTo select on or OFF FAX in MEMORY01 Online How fax forwarding works Fax Forwarding on Paging/Fax ForwardingHow paging works Paging on AG# Setting Up Paging Registering the Paging Number#18002844329## IN# # 19085551234## For Example 19085551234## or 329329329## PIN#Faxfaxfax PressFunction Press8 Press2 What Is Remote Control Access?PressSet Enter a fax forwarding number up to 20 digits WD# Setting the Remote Access Code Remote Fax Retrieval How to Use Remote Access and Control CodesWhen to Enter the Remote Access Code Pagingsetting Remote Control Commands ExampleToretrieveallfaxmessages,press96200 Changing the Fax Forwarding Number RemotelyRetrieving the Memory Status List and Fax Messages Remotely You can print a fax message that is stored in the memory Printing a Fax Message What Is the Message Center Mode? Getting Started Message Center Mode SettingsFactory setting is FAX OFF/VOICE on What Do I Want the Message Center to Do? Mode Settings at a Glance Message Center Mode Settings Getting Started FAX on Flowchart of an Incoming CallVoice on Voice EXT FAX OFF Voice on Voice OFFAlso, External Answering Machine is OFF FAX OFF Voice OFF FAX OFF Voice EXT Waitfortwoseconds Press1 Press8 Setting the Message StorageTurning on the Message Center with 3 Basic Steps Waitfortwoseconds Press1 Recording the MSG CTR Outgoing Message MSG CTR OGM Activating the Message Center Mode Message Center Mode SettingsToactivateMessageCenter OGM How Will I Know Messages Have Been Received? Getting Your Messages Message Center Mode SettingsWhat Happens When the Memory Is Full Backup Printing Option Message Center Mode Settings Getting Your MessagesPressPlay Press Functionand then Playfor Voice Alarm Thedisplay Example OFF PressSet PressStoptoexit Press1 Press8 Press2 Erasing and Printing FAX Messages You want to erase Erasing Your Messages Message Center Mode SettingsYou can erase all incoming Voice or Fax messages at once Super Q.Scan and Help. See Press 1 toeraseor 2 tocancelPlaying Your Outgoing Message OGM Press 1 to erase OGM Erasing Your Outgoing Message OGMPressErase Waitfortwoseconds Press1 Press8 Press9 Message Center Mode Settings More FeaturesSetting the Toll Saver Example 25SEC PressSet Waitfortwoseconds Press1 Press8 Press5 Recording a Conversation Playing OGM Outgoing Message ON/OFF Setting Recording a Memo More Features Message Center Mode SettingsPress Record Up to ICM MAX. Time What Is Paging/Fax Forwarding? Message Center Mode Settings PAGING/FAX Forwarding To select Paging Press Set PAGING/FAX Forwarding Message Center Mode Settings # 1 9 0 8 5 5 5 1 2 3 4 # # PIN# Alpha Message Waitfortwoseconds Press1 Press8 Press3 Memory Backup of Message Center MemoryEnter a fax forwarding number up to Digits Remote Retrieval Using the Remote Access Code Remote Retrieval Message Center Mode SettingsReceived Voice messages Nolongbeeps Remote Control Commands Detail Operation Message Center Mode Settings Remote Retrieval Ex.Toretrieveallfaxmessages,press96200 Setting the Voice Alarm Message Center Mode Settings Voice AlarmVoice Alarm Recording Voice Messages for the Voice Alarm Voice Alarm Message Center Mode SettingsExamples of Voice Alarm messages SET TIME=1525 Press Stop or replace the handset Wait for 2 seconds Press RecordSET TIME=2000 REC . MSG /20 09/12/1996 Monday Playback of the voice message finishesExample Press 2 key Remote Control of the Voice Alarm Acceptable Paper Using the MFC AS a Printer10-1 Which is Function 1-5-6. See You can use recycled paper in this MFC 10-2 10-3 NO! NO! no Simultaneous Operation Control Panel KeysOn/OffLine Key FF/Cont Key 10-5 Test/Reset KeyPrint Priority Key Windows Printing 10-6Bidirectional Parallel Interface Enhanced Memory Management Cont Multipurpose Sheet Feeder10-7 Two-sided Printing Manual Duplexing 10-8 When you load more than one sheet of paper manually When you load one sheet of paper manuallyManual Feed Slot 10-9 Paper Tray 10-10 Printing the Internal Font List Only for MFC 6550MC/7550MC 10-11Press Start MFC will start printing TheMFChasfinishedprintingthe list 10-12 Thedisplaywillshow 10-13 10-14 Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC 11-1 Printingreportsandlists Other Reports How to Print Reports and Lists11-2 Activity Report Interval Using the number keys Example 1945 745P.M11-3 Press7 Press3 11-4 MFC 7550MC Printing the All Dial List11-5 11-6 Tochoosethesetting Example on Press SetTransmission Verification Xmit Report 11-7 Memory Status List of MFC 7550MC Memory Status List11-8 Making a Single Copy HOW to USE the Copy Function12-1 For MFC Stacking Multiple Copies Making Multiple Copies12-2 Insert the documents face down into the feeder PressCopy 12-3 Sorting Multiple Copies Only for MFC 6550MC/7550MCInsertthedocuments PressSort Example PressCopy Machine will begin copying Reducing and Enlarging Copies Tochoosethesetting12-4 Example Reduce For MFC 6550MC/7550MC 12-5Example 93% Press Copy ELG/RDC 93% 12-6 Copying a PhotographInsertthedocuments PressPhoto Press Copyor just wait 5 seconds Replacing Toner Cartridgeand Drum Unit Toner Empty IndicatorReplacing the Toner Cartridge 13-1 Followthesestepstoreplacethetonercartridge 13-2 Aluminum bag New toner cartridge Old toner cartridge 13-3 13-4 Remove the old drum unit. See page13-2 Replacing the Drum Unit13-5 New drum unit 13-6 Do not remove starter sheet 13-7 14-1 Regular MaintenanceRegular Maintenance Turn the drum unit upside down carefully Cleaning the Drum Unit14-2 14-3 Packing and Shipping the Machine 14-4 Closethecartonboxandtapeitshut 14-5 14-6 Paper JamsFixing a Document Jam Fixing a Recording Paper Jam Clearing a Paper Jam in the Multipurpose Sheet Feeder 14-7 Clearing a Paper Jam in the Fuser Unit 14-8Clearing a Paper Jam near the Drum Unit Donottouchthesurfaceofthemaincontrollerboard Optionalaccessories15-1 Withthethreescrews 15-2Guiderails Set the parameters to match your computer as follows 15-3 15-4 Thefactorysettingsareindicatedinboldprint Seeyourdealertopurchaseaserialinterfacecable Turn on the power switch15-5 15-6 Memory BoardModel Name Optional Memory Total MFC 15-7 Installing the Optional Memory Board 15-8 AccessoryOrders Troubleshootingprocedures16-1 Canada Internet 16-2 Error Messages 16-3 Recording paper is stuck in the printing area 16-4 16-5 Other ProblemsSometimes you may see vertical streaks on your copies Poor Printing Quality Theprintdensitydialislocatedinthe 16-6 16-7 Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drvMFC Connect Failure or Bi-Directional Communication Error Spooler QP.LPT1 = wpsljqp.dll 16-8386Enh Device=wpsljvpd.386 WPSLPT1=1 386Enh Device=wpscomd.386 Device=wpsljvpd.386 16-9Windows Run=C/WINDOWS/SYSTEM/WPSIOMON 16-10 Graphics or text is missing when the document is printed 16-11 16-12 16-13 16-14 16-15 16-16 16-17 17-1 Specifications 17-2 +5V 17-3Upright/normal PortraitandLandscapeareavailablefortheabove 17-4 17-5 FaxU.S.AOnly 18-1 Naeshiro-cho Mizuho-ku Nagoya, 467 Japan 18-2FDA Regulations International Energy Star Compliance Statement Important Safety Instructions18-3 Fax-BackSMSystem 18-4 18-5 Ifyouhaveanyproblem,contactBrotherservicepersonnelat 19-1 SET Mode 19-2 19-3