16-15 | Brother 6550MC, 7550MC manual

MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

Print Quality Problems

NOTICE

You will clear a print quality problem by replacing the drum unit with a new one if the display will show CHANGE DRUM. The old drum unit is at theendofitslife.

Question			Recommendation
Printoutsaretoodarkor			AdjusttheprintconditionsbysettingthePrintDensityfunction,
light.			or turn the print density dial counterclockwise for lighter
			imagesandclockwisefordarkerimages.Ithasbeenfactoryset
			tothemiddleposition.See“ThePrintistooLightortooDark”on
			page16-6.

Printed pages contain			Youmayfixthisbywipingthescannerwindowswithacleansoft
whitestripes.			cloth. (See “Regular Maintenance” and “Cleaning the Drum
			Unit”onpage14-1~3.)
			If the same problem occurs and the display shows CHANGE
			DRUM, replace the drum unit with a new one.
White Stripes or Faint
lmages

Printed	pages	are	• Cleanthemachineinteriorandtheprimarycoronawireofthe
stained with toner or			toner cartridge. See “Regular Maintenance” and “Cleaning
haveverticalstripes.			the Drum Unit” on page 14-1~3.
			• Make sure that the tab of the corona wire is at the home
			position.
			If the same print problem occurs and the display shows CHANGE
			DRUM, after cleaning, replace the drum unit with a new one.
Dark Stripes or Toner
Stains

Printed	pages	have	Make sure that you use paper that meets the specifications.
whitespotsinblacktext			Rough surface or thick media can cause the problem.
andgraphicsarea.
			If you still have the same problem and the display shows
			CHANGE DRUM, replace the drum unit with a new one.

White Spots

16-15

Image 220

Brother 6550MC, 7550MC warranty 16-15

Contents

Operations Manual MFC 4550/6550MC/7550MC OP-US-5.0 Shipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Basic Setup to Receive Faxes Remote Activation Distinctive Ringing Caller ID Receive Password Started Features OGMMessages ICM MAX. Time Voice Alarm 10-1 11-1 13-1 Parallel Interface Specifications 15-1 MFC MFC 7550MC MFC 6550MC panel keys are same as 7550MC Number Keys HookHold Redial/Pause Shift One-Touch Dial Keys Enlarge/ReduceCopy Sort Test/Reset 13. On/OffLineStart 16. FF/Cont Liquid Crystal Display Clear23.Set Function Seepage2-2 Resolution ModeSuper Q.Scan Help Message Center Area Only for MFC 6550MC/7550MC RecordErase Play HOW to USE ON-SCREEN Programming OSP and Help KEY Using the Function Mode to Access On-screen Programming OSPUser-friendly Programming Press 2. Only for MFC Alternating Displays for On-screen Programming OSP Function Selection TableClear E a K E R H I G H Shouldchangethissetting Auto Default is AUTO. ContrastMode to on Latertime Thepageonceanerroroccurs Locations for 7550MCUsedforbroadcasting Incomingfaxes Fax Mode 2/3/4rings Simulated ringing in F/T modeSettings are OFF/LOW/HIGH Settings Theactivityreportisprinted 12/24hours,2/4/7days,OFFStation ID Automatic Cover Machine in Message Center mode 6550MC Voice Alarm recordings 7550MCMessage Center memory Incoming fax message Backtofactorydefaultsettings 10-11Confirmfonttypes 10-12 Using the Help Key How to Print a Help List How to Enter Text in Function Mode Key Once Twice Press 2 twicetoentertheletter B Press 7 threetimestoentertheletter RPress Set ÄËÖÜÀÇÈÉ0 How to Set the Sleep Time PressStoptoexit Setting the Dialing Mode Tone/Pulse MFC 4550 will skip to Step WaitfortwosecondsPress6 Press1 Example Pulse PressSet Press7 Press1 Setting the Date and Time09/12/1996 Setting the Station ID FAX4155554444 Enter your telephone number up to 20 digits PressSettoconfirmtheentry PressStoptoreturntothedateandtimeTEL4155554445 M E B R O T H E R Setting the Beeper Volume Level Press5 Press2 Storing the One-Touch Dial Numbers 0514155551212 Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4 Storing the Speed-Dial NumbersP E F a # 0 Example TEL. See PressSet#055555151 Setting Up Number Groups for Broadcasting Memory Storage/Temporary Battery Back Up Example #03, #05, *02 PressSet G01#03#05*02 Types of Numbers Press Stop to return to the date One-Touch Time #Speed DialChain Dialing Usingtheunitasatelephone Using Hold, Pause, # with the TelephoneManual Dialing One-Touch Dialing Searching the Telephone Index On Hook DialingPick up the handset, or press Hook PressStarttobegindialing L . I N D E How to Insert the Document Size of Your Documents Auto Document Feeder ADF Weight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2About the Documents You Send Setting the Resolution Getting Ready to Send a FaxTransmission speed is slower than Standard Transmission speed is slower than Fine Setting the Contrast Insert the documents face down into the feederPress1 Press4 Thedisplaywillalternatemessages Example S.LIGHT Talking to the Other Party When Sending a Fax Sending a FaxThere are 3 basic ways to send a fax 1Manual transmission 2Automatictransmission Sending a Fax Manually Sending a Fax AutomaticallyPressStart Automatic and Manual Redialing Optional Settings When You Send a Fax ManuallyPrinting Page Headers Sending a Fax by Using Super Quick-Scan Memory Transmission InsertthedocumentsintothefeederDisplay will indicate how much memory is available 100% Waitfortwoseconds,pressStoptoexit Setting the Daily Timer for Delayed TransmissionsEnter Time 0 Delayed Transmission Waitfortwoseconds PressStop Enter the fax numberI M E R SET TIME= Example 1945 745 P.M Broadcasting Press StartTimetocall Getting Familiar with the Broadcasting Function Sending Faxes Sending by Multiple TransmissionsExample Group number InsertDocumentAintothefeeder Display shows remaining memory PressStartto startscanningdocuments09/12/1996 1527 70% Interrupting the Timer and Polled Job Example Timer Waiting with a document in the feederWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 R I N T E R N T E R R U P T Canceling a Job Example Timer Waiting with documents in the feederTocancelthenextjob,press1 again.To exit,simplypress2 1945 E R S E a S O F F Setting the Overseas ModeE R S E a S O N Setting Your MFC for Multiple Resolution Transmission Press1 Press5Example Fine R I N T E R E M P . S E T T I N G S E S O L U T I O N When you finish setting the resolution Sending a Fax with an Electronic Cover Page MessageForallyourpages,pressStop Enter the fax number PressStart Customizing Your Cover Page Comment Selecting a Comment for the CoverComment OFF Please Call Confidential Printing a Sample Cover Example TOP SecretYou can print a sample Cover Page to check the format Press To Always Send a Cover Press5 Press3Example on Example 2.PLEASE CALL. See Sending a Fax When the Cover Page Is on Sending a Cover Page TemporarilySending an Automatic Cover Enter the fax number Press Start Waitfortwoseconds Enter the fax number PressStart Example 2.PLEASE Call Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Using the Call Reservation FunctionR I N T E R E M P . S E T T I N G S PressSet PressStop Enter the fax number PressStart Pickupyourhandsetifitrings14155551212 Please Call AT TEL FAX Error Retransmission ECM Error Correction ModePrinting the Call Back Message Press5 Press4 Next-FAX ReservationExample on 09/12/1996 Receiving L I N E Enter Start Scan Ready Receiving Faxes and Other Calls Basic Setup to Receive Faxes Selecting an Answer Mode Automatic Fax Only Reception Fax Mode Manual Reception Manual ModeSetting the Ring Delay Receiving Faxes and Other Calls F/T Switch Fax/Telephone ModePressSet PressStoptoexit Press8 Press6 PressRecordPick up the handset Record a message within 20 seconds Setting the F/T Ring Time Press Function Smoothing Example 10 sec PressSet PressStoptoexitPress5 Press1 Example OFF PressSet Press5 Press6 Setting the Size of the Recording PaperYES 2.NO D U C T I O N a U T O Printing a Reduced Size Copy of the Incoming Document Using Fixed Reduction RatiosAuto Reduction Auto Selecting the Ratios of Fixed Reduction Setting the Print Density Changethesettings PressSetReception into Memory Out of Paper Reception SET Toner Save Function Press5 Press7 Speaker Volume Press6 Press3Example High E a K E R L O W Ring Volume Press6 Press5 Connecting an External or Extension Telephone What is Remote Activation?Remote Activation Receiving Faxes and Other Calls Using Remote Codes Using the Activation CodeUsing the Deactivation Code Receiving Faxes and Other Calls Remote Activation Making the Remote Codes Easier to Use TroubleshootingChanging and Registering Remote Codes Example on PressSet How to Use an External TAD with the MFCT . code * 5 A C T . code # 5 Connecting an External TAD to the MFC Example Voice EXT. mode TAD mode for MFC Flowchart of External TAD ReceptionHookup What Is Distinctive Ringing? Recording the TAD’s Outgoing Message OGMDistinctive Ringing Can My MFC Use Distinctive Ringing? Can I Change the Setting Later? Receiving Faxes and Other Calls Distinctive RingingHow Will the MFC Treat All Other Numbers? To have your Message Center’s OGM answer your main numbers Distinctive Ringing Receiving Faxes and Other Calls LineOnly for MFC 6550MC/7550MC How Does the Distinctive Ringing Function Work? Flowchart of an Incoming Call For MFC For MFC 6550MC/MFC 7550MC FAX on FAX OFF Setting the Distinctive Ringing Function What Must I Do to Set Up Distinctive Ringing?Which Phone Number Should I Register? Have a friend ready to call your distinctive ringing number PressSet PressStop I S T I N C T I V E How to Turn the Distinctive Ringing Function on or OFF What is Caller ID?Advantages of Caller ID Residentialcustomerscanprotectthemselvesfromunwantedcalls Caller ID Appears on the Display When Your Telephone Rings Caller ID Receiving Faxes and Other CallsHow Does Caller ID Work? Scanning through the Caller IDs Stored in the Memory Receiving Faxes and Other Calls Caller ID Press6 Press7 PressSetThis example, press the Z key 5 times PressStop toexit Printing the Caller ID List Sample Caller ID List Turning Receive Password On or OFF You can set receive password status to on or OFF Receive Password Receiving Faxes and Other Calls Press Stoptoexit What Is Polling? When to Use PollingHow Does It Work? Usepollingtocontrolthecostofwhopaysforsendingafax HelpfulHints Using Polling Effectively Examples Polling Another Fax Machine Calling Setting Up Polled Waiting Being Called ToselectPollingON Delayed Polling PressStartandwaitforthepollingcalltoComein Enterthetime Sequential Polling Setting Up Polled Waiting with Super Quick-ScanWaitfortwoseconds PressStop O L L I N G To select on or OFF Setting the Fax StorageExample on Press Set FAX in MEMORY01 Online How paging works Paging on Paging/Fax ForwardingHow fax forwarding works Fax Forwarding on Setting Up Paging Registering the Paging Number AG##18002844329## IN# # 19085551234## Faxfaxfax PIN#For Example 19085551234## or 329329329## What Is Remote Control Access? PressFunction Press8 Press2PressSet Enter a fax forwarding number up to 20 digits WD# Setting the Remote Access Code When to Enter the Remote Access Code How to Use Remote Access and Control CodesRemote Fax Retrieval Remote Control Commands Pagingsetting Retrieving the Memory Status List and Fax Messages Remotely Changing the Fax Forwarding Number RemotelyExampleToretrieveallfaxmessages,press96200 Printing a Fax Message You can print a fax message that is stored in the memory Getting Started Message Center Mode Settings What Is the Message Center Mode?Factory setting is FAX OFF/VOICE on What Do I Want the Message Center to Do? Message Center Mode Settings Getting Started Mode Settings at a Glance Flowchart of an Incoming Call FAX onVoice on Voice EXT Also, External Answering Machine is OFF Voice OFFFAX OFF Voice on FAX OFF Voice EXT FAX OFF Voice OFF Turning on the Message Center with 3 Basic Steps Setting the Message StorageWaitfortwoseconds Press1 Press8 Recording the MSG CTR Outgoing Message MSG CTR OGM Waitfortwoseconds Press1 Message Center Mode Settings Activating the Message Center ModeToactivateMessageCenter OGM What Happens When the Memory Is Full Getting Your Messages Message Center Mode SettingsHow Will I Know Messages Have Been Received? Message Center Mode Settings Getting Your Messages Backup Printing OptionPressPlay Press Functionand then Playfor Voice Alarm Thedisplay Press1 Press8 Press2 Example OFF PressSet PressStoptoexit Erasing and Printing FAX Messages You can erase all incoming Voice or Fax messages at once Erasing Your Messages Message Center Mode SettingsYou want to erase Playing Your Outgoing Message OGM Press 1 toeraseor 2 tocancelSuper Q.Scan and Help. See PressErase Erasing Your Outgoing Message OGMPress 1 to erase OGM Setting the Toll Saver Message Center Mode Settings More FeaturesWaitfortwoseconds Press1 Press8 Press9 Waitfortwoseconds Press1 Press8 Press5 Example 25SEC PressSet Playing OGM Outgoing Message ON/OFF Setting Recording a Conversation More Features Message Center Mode Settings Recording a MemoPress Record Up to ICM MAX. Time Message Center Mode Settings PAGING/FAX Forwarding What Is Paging/Fax Forwarding? PAGING/FAX Forwarding Message Center Mode Settings To select Paging Press Set PIN# Alpha Message # 1 9 0 8 5 5 5 1 2 3 4 # # Memory Backup of Message Center Memory Waitfortwoseconds Press1 Press8 Press3Enter a fax forwarding number up to Digits Remote Retrieval Remote Retrieval Message Center Mode Settings Using the Remote Access CodeReceived Voice messages Nolongbeeps Message Center Mode Settings Remote Retrieval Remote Control Commands Detail Operation Ex.Toretrieveallfaxmessages,press96200 Voice Alarm Message Center Mode Settings Voice AlarmSetting the Voice Alarm Voice Alarm Message Center Mode Settings Recording Voice Messages for the Voice AlarmExamples of Voice Alarm messages SET TIME=1525 Wait for 2 seconds Press Record Press Stop or replace the handsetSET TIME=2000 REC . MSG /20 09/12/1996 Example Press 2 key Playback of the voice message finishesMonday Remote Control of the Voice Alarm Using the MFC AS a Printer Acceptable Paper10-1 Which is Function 1-5-6. See 10-2 You can use recycled paper in this MFC NO! NO! no 10-3 Control Panel Keys Simultaneous OperationOn/OffLine Key FF/Cont Key Print Priority Key Test/Reset Key10-5 10-6 Windows PrintingBidirectional Parallel Interface Enhanced Memory Management 10-7 Multipurpose Sheet FeederCont 10-8 Two-sided Printing Manual Duplexing When you load one sheet of paper manually When you load more than one sheet of paper manuallyManual Feed Slot 10-9 10-10 Paper Tray 10-11 Printing the Internal Font List Only for MFC 6550MC/7550MCPress Start MFC will start printing TheMFChasfinishedprintingthe list 10-12 10-13 Thedisplaywillshow Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC 10-14 Printingreportsandlists 11-1 11-2 How to Print Reports and ListsOther Reports Using the number keys Example 1945 745P.M Activity Report Interval11-3 Press7 Press3 11-4 11-5 Printing the All Dial ListMFC 7550MC Transmission Verification Xmit Report Tochoosethesetting Example on Press Set11-6 11-7 11-8 Memory Status ListMemory Status List of MFC 7550MC HOW to USE the Copy Function Making a Single Copy12-1 For MFC Making Multiple Copies Stacking Multiple Copies12-2 Insert the documents face down into the feeder PressCopy Sorting Multiple Copies Only for MFC 6550MC/7550MC 12-3Insertthedocuments PressSort Example PressCopy Machine will begin copying Tochoosethesetting Reducing and Enlarging Copies12-4 Example Reduce 12-5 For MFC 6550MC/7550MCExample 93% Press Copy ELG/RDC 93% Copying a Photograph 12-6Insertthedocuments PressPhoto Press Copyor just wait 5 seconds Toner Empty Indicator Replacing Toner Cartridgeand Drum UnitReplacing the Toner Cartridge 13-1 13-2 Followthesestepstoreplacethetonercartridge 13-3 Aluminum bag New toner cartridge Old toner cartridge 13-4 13-5 Replacing the Drum UnitRemove the old drum unit. See page13-2 13-6 New drum unit 13-7 Do not remove starter sheet Regular Maintenance Regular Maintenance14-1 14-2 Cleaning the Drum UnitTurn the drum unit upside down carefully Packing and Shipping the Machine 14-3 14-4 14-5 Closethecartonboxandtapeitshut Paper Jams 14-6Fixing a Document Jam Fixing a Recording Paper Jam 14-7 Clearing a Paper Jam in the Multipurpose Sheet Feeder Clearing a Paper Jam near the Drum Unit 14-8Clearing a Paper Jam in the Fuser Unit 15-1 OptionalaccessoriesDonottouchthesurfaceofthemaincontrollerboard Guiderails 15-2Withthethreescrews 15-3 Set the parameters to match your computer as follows Thefactorysettingsareindicatedinboldprint 15-4 15-5 Turn on the power switchSeeyourdealertopurchaseaserialinterfacecable Memory Board 15-6Model Name Optional Memory Total MFC Installing the Optional Memory Board 15-7 15-8 Troubleshootingprocedures AccessoryOrders16-1 Canada Internet Error Messages 16-2 16-3 16-4 Recording paper is stuck in the printing area Other Problems 16-5Sometimes you may see vertical streaks on your copies Poor Printing Quality 16-6 Theprintdensitydialislocatedinthe MFC Connect Failure or Bi-Directional Communication Error Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drv16-7 16-8 Spooler QP.LPT1 = wpsljqp.dll386Enh Device=wpsljvpd.386 WPSLPT1=1 Windows Run=C/WINDOWS/SYSTEM/WPSIOMON 16-9386Enh Device=wpscomd.386 Device=wpsljvpd.386 Graphics or text is missing when the document is printed 16-10 16-11 16-12 16-13 16-14 16-15 16-16 16-17 Specifications 17-1 17-2 17-3 +5VUpright/normal PortraitandLandscapeareavailablefortheabove 17-4 17-5 18-1 FaxU.S.AOnly FDA Regulations 18-2Naeshiro-cho Mizuho-ku Nagoya, 467 Japan 18-3 Important Safety InstructionsInternational Energy Star Compliance Statement 18-4 Fax-BackSMSystem Ifyouhaveanyproblem,contactBrotherservicepersonnelat 18-5 SET Mode 19-1 19-2 19-3