16-10

MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

[386Enh]

;device=wpscomd.386

;device=wpsljvpd.386

;WPSLPT1=1

You must restart Windows to make these modification effective.

ThemodificationdisablestheprinterstatusreportingonyourPC,however,youwill be able to use MFC 6550MC/7550MC series with no further problems.

Graphics or text is missing when the document is printed

This could be caused by your Display Driver software. Contact your reseller and inquireaboutthelatestDisplayDriversoftware. Anothersolutionistochangeyour Windows Setup Display selection from the current selection to the standard VGA or SVGAselection;contactyourresellerorMicrosoftSupportifyouneedhelpmodifying yourWindowsDisplayselectionorinstallingnewDisplayDriversoftware.

Maintenance

Page 215

Image 215

Brother 7550MC, 6550MC warranty 16-10, Graphics or text is missing when the document is printed

Contents

MFC 4550/6550MC/7550MC OP-US-5.0 Operations Manual Shipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Remote Activation Basic Setup to Receive Faxes Caller ID Distinctive Ringing Started Receive Password ICM MAX. Time FeaturesOGM Messages 10-1 Voice Alarm 13-1 11-1 15-1 Parallel Interface Specifications MFC 7550MC MFC 6550MC panel keys are same as 7550MC MFC Redial/Pause Number KeysHook Hold Sort Shift One-Touch Dial KeysEnlarge/Reduce Copy 16. FF/Cont Test/Reset13. On/OffLine Start Seepage2-2 Liquid Crystal DisplayClear 23.Set Function Help ResolutionMode Super Q.Scan Play Message Center Area Only for MFC 6550MC/7550MCRecord Erase Press 2. Only for MFC HOW to USE ON-SCREEN Programming OSP and Help KEYUsing the Function Mode to Access On-screen Programming OSP User-friendly Programming E a K E R H I G H Alternating Displays for On-screen Programming OSPFunction Selection Table Clear Latertime ShouldchangethissettingAuto Default is AUTO. Contrast Mode to on Incomingfaxes ThepageonceanerroroccursLocations for 7550MC Usedforbroadcasting Settings Fax Mode 2/3/4ringsSimulated ringing in F/T mode Settings are OFF/LOW/HIGH Automatic Cover Theactivityreportisprinted12/24hours,2/4/7days,OFF Station ID Incoming fax message Machine in Message Center mode6550MC Voice Alarm recordings 7550MC Message Center memory 10-12 Backtofactorydefaultsettings10-11 Confirmfonttypes Using the Help Key How to Print a Help List Key Once Twice How to Enter Text in Function Mode ÄËÖÜÀÇÈÉ0 Press 2 twicetoentertheletter BPress 7 threetimestoentertheletter R Press Set How to Set the Sleep Time PressStoptoexit Example Pulse PressSet Setting the Dialing Mode Tone/PulseMFC 4550 will skip to Step Waitfortwoseconds Press6 Press1 09/12/1996 Setting the Date and TimePress7 Press1 FAX4155554444 Setting the Station ID M E B R O T H E R Enter your telephone number up to 20 digitsPressSettoconfirmtheentry PressStoptoreturntothedateandtime TEL4155554445 Press5 Press2 Setting the Beeper Volume Level 0514155551212 Storing the One-Touch Dial Numbers P E F a Storing the Speed-Dial NumbersWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4 #055555151 Example TEL. See PressSet# 0 Memory Storage/Temporary Battery Back Up Setting Up Number Groups for Broadcasting G01#03#05*02 Example #03, #05, *02 PressSet Chain Dialing Press Stop to return to the date One-Touch Time #Speed DialTypes of Numbers One-Touch Dialing UsingtheunitasatelephoneUsing Hold, Pause, # with the Telephone Manual Dialing L . I N D E Searching the Telephone IndexOn Hook Dialing Pick up the handset, or press Hook PressStarttobegindialing Size of Your Documents How to Insert the Document About the Documents You Send Weight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2Auto Document Feeder ADF Transmission speed is slower than Fine Setting the ResolutionGetting Ready to Send a Fax Transmission speed is slower than Standard Example S.LIGHT Setting the ContrastInsert the documents face down into the feeder Press1 Press4 Thedisplaywillalternatemessages 2Automatictransmission Talking to the Other Party When Sending a FaxSending a Fax There are 3 basic ways to send a fax 1Manual transmission PressStart Sending a Fax AutomaticallySending a Fax Manually Printing Page Headers Optional Settings When You Send a Fax ManuallyAutomatic and Manual Redialing 100% Sending a Fax by Using Super Quick-Scan Memory TransmissionInsertthedocumentsintothefeeder Display will indicate how much memory is available Enter Time 0 Setting the Daily Timer for Delayed TransmissionsWaitfortwoseconds,pressStoptoexit Example 1945 745 P.M Delayed TransmissionWaitfortwoseconds PressStop Enter the fax number I M E R SET TIME= Getting Familiar with the Broadcasting Function BroadcastingPress Start Timetocall InsertDocumentAintothefeeder Sending FaxesSending by Multiple Transmissions Example Group number 70% Display shows remaining memoryPressStartto startscanningdocuments 09/12/1996 1527 R I N T E R N T E R R U P T Interrupting the Timer and Polled JobExample Timer Waiting with a document in the feeder Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 1945 Canceling a JobExample Timer Waiting with documents in the feeder Tocancelthenextjob,press1 again.To exit,simplypress2 E R S E a S O N Setting the Overseas ModeE R S E a S O F F R I N T E R E M P . S E T T I N G S E S O L U T I O N Setting Your MFC for Multiple Resolution TransmissionPress1 Press5 Example Fine Enter the fax number PressStart When you finish setting the resolutionSending a Fax with an Electronic Cover Page Message Forallyourpages,pressStop Confidential Customizing Your Cover Page CommentSelecting a Comment for the Cover Comment OFF Please Call Press Printing a Sample CoverExample TOP Secret You can print a sample Cover Page to check the format Example 2.PLEASE CALL. See To Always Send a CoverPress5 Press3 Example on Enter the fax number Press Start Sending a Fax When the Cover Page Is onSending a Cover Page Temporarily Sending an Automatic Cover Example 2.PLEASE Call Waitfortwoseconds Enter the fax number PressStart R I N T E R E M P . S E T T I N G S Using the Call Reservation FunctionWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Please Call AT TEL FAX PressSet PressStop Enter the fax number PressStartPickupyourhandsetifitrings 14155551212 Printing the Call Back Message ECM Error Correction ModeError Retransmission Example on 09/12/1996 Next-FAX ReservationPress5 Press4 Receiving L I N E Enter Start Scan Ready Selecting an Answer Mode Receiving Faxes and Other Calls Basic Setup to Receive Faxes Setting the Ring Delay Manual Reception Manual ModeAutomatic Fax Only Reception Fax Mode PressSet PressStoptoexit F/T Switch Fax/Telephone ModeReceiving Faxes and Other Calls Record a message within 20 seconds Press8 Press6PressRecord Pick up the handset Press Function Setting the F/T Ring Time Example OFF PressSet SmoothingExample 10 sec PressSet PressStoptoexit Press5 Press1 YES 2.NO D U C T I O N a U T O Setting the Size of the Recording PaperPress5 Press6 Auto Reduction Using Fixed Reduction RatiosPrinting a Reduced Size Copy of the Incoming Document Selecting the Ratios of Fixed Reduction Auto SET Setting the Print DensityChangethesettings PressSet Reception into Memory Out of Paper Reception Press5 Press7 Toner Save Function E a K E R L O W Speaker VolumePress6 Press3 Example High Press6 Press5 Ring Volume Remote Activation Receiving Faxes and Other Calls What is Remote Activation?Connecting an External or Extension Telephone Receiving Faxes and Other Calls Remote Activation Using Remote CodesUsing the Activation Code Using the Deactivation Code Changing and Registering Remote Codes TroubleshootingMaking the Remote Codes Easier to Use T . code * 5 A C T . code # 5 How to Use an External TAD with the MFCExample on PressSet Connecting an External TAD to the MFC Hookup Flowchart of External TAD ReceptionExample Voice EXT. mode TAD mode for MFC Can My MFC Use Distinctive Ringing? What Is Distinctive Ringing?Recording the TAD’s Outgoing Message OGM Distinctive Ringing To have your Message Center’s OGM answer your main numbers Can I Change the Setting Later?Receiving Faxes and Other Calls Distinctive Ringing How Will the MFC Treat All Other Numbers? How Does the Distinctive Ringing Function Work? Distinctive Ringing Receiving Faxes and Other CallsLine Only for MFC 6550MC/7550MC For MFC Flowchart of an Incoming Call FAX on FAX OFF For MFC 6550MC/MFC 7550MC Have a friend ready to call your distinctive ringing number Setting the Distinctive Ringing FunctionWhat Must I Do to Set Up Distinctive Ringing? Which Phone Number Should I Register? I S T I N C T I V E PressSet PressStop Residentialcustomerscanprotectthemselvesfromunwantedcalls How to Turn the Distinctive Ringing Function on or OFFWhat is Caller ID? Advantages of Caller ID Scanning through the Caller IDs Stored in the Memory Caller ID Appears on the Display When Your Telephone RingsCaller ID Receiving Faxes and Other Calls How Does Caller ID Work? PressStop toexit Receiving Faxes and Other Calls Caller IDPress6 Press7 PressSet This example, press the Z key 5 times Sample Caller ID List Printing the Caller ID List You can set receive password status to on or OFF Turning Receive Password On or OFF Press Stoptoexit Receive Password Receiving Faxes and Other Calls Usepollingtocontrolthecostofwhopaysforsendingafax What Is Polling?When to Use Polling How Does It Work? Polling Another Fax Machine Calling HelpfulHints Using Polling Effectively Examples ToselectPollingON Setting Up Polled Waiting Being Called Enterthetime Delayed PollingPressStartandwaitforthepollingcallto Comein Waitfortwoseconds PressStop Setting Up Polled Waiting with Super Quick-ScanSequential Polling O L L I N G Example on Press Set Setting the Fax StorageTo select on or OFF FAX in MEMORY01 Online How fax forwarding works Fax Forwarding on Paging/Fax ForwardingHow paging works Paging on # 19085551234## Setting Up Paging Registering the Paging NumberAG# #18002844329## IN# For Example 19085551234## or 329329329## PIN#Faxfaxfax WD# What Is Remote Control Access?PressFunction Press8 Press2 PressSet Enter a fax forwarding number up to 20 digits Setting the Remote Access Code Remote Fax Retrieval How to Use Remote Access and Control CodesWhen to Enter the Remote Access Code Pagingsetting Remote Control Commands ExampleToretrieveallfaxmessages,press96200 Changing the Fax Forwarding Number RemotelyRetrieving the Memory Status List and Fax Messages Remotely You can print a fax message that is stored in the memory Printing a Fax Message What Do I Want the Message Center to Do? Getting Started Message Center Mode SettingsWhat Is the Message Center Mode? Factory setting is FAX OFF/VOICE on Mode Settings at a Glance Message Center Mode Settings Getting Started Voice EXT Flowchart of an Incoming CallFAX on Voice on FAX OFF Voice on Voice OFFAlso, External Answering Machine is OFF FAX OFF Voice OFF FAX OFF Voice EXT Waitfortwoseconds Press1 Press8 Setting the Message StorageTurning on the Message Center with 3 Basic Steps Waitfortwoseconds Press1 Recording the MSG CTR Outgoing Message MSG CTR OGM OGM Message Center Mode SettingsActivating the Message Center Mode ToactivateMessageCenter How Will I Know Messages Have Been Received? Getting Your Messages Message Center Mode SettingsWhat Happens When the Memory Is Full Thedisplay Message Center Mode Settings Getting Your MessagesBackup Printing Option PressPlay Press Functionand then Playfor Voice Alarm Example OFF PressSet PressStoptoexit Press1 Press8 Press2 Erasing and Printing FAX Messages You want to erase Erasing Your Messages Message Center Mode SettingsYou can erase all incoming Voice or Fax messages at once Super Q.Scan and Help. See Press 1 toeraseor 2 tocancelPlaying Your Outgoing Message OGM Press 1 to erase OGM Erasing Your Outgoing Message OGMPressErase Waitfortwoseconds Press1 Press8 Press9 Message Center Mode Settings More FeaturesSetting the Toll Saver Example 25SEC PressSet Waitfortwoseconds Press1 Press8 Press5 Recording a Conversation Playing OGM Outgoing Message ON/OFF Setting Up to ICM MAX. Time More Features Message Center Mode SettingsRecording a Memo Press Record What Is Paging/Fax Forwarding? Message Center Mode Settings PAGING/FAX Forwarding To select Paging Press Set PAGING/FAX Forwarding Message Center Mode Settings # 1 9 0 8 5 5 5 1 2 3 4 # # PIN# Alpha Message Digits Memory Backup of Message Center MemoryWaitfortwoseconds Press1 Press8 Press3 Enter a fax forwarding number up to Remote Retrieval Nolongbeeps Remote Retrieval Message Center Mode SettingsUsing the Remote Access Code Received Voice messages Remote Control Commands Detail Operation Message Center Mode Settings Remote Retrieval Ex.Toretrieveallfaxmessages,press96200 Setting the Voice Alarm Message Center Mode Settings Voice AlarmVoice Alarm SET TIME=1525 Voice Alarm Message Center Mode SettingsRecording Voice Messages for the Voice Alarm Examples of Voice Alarm messages REC . MSG /20 09/12/1996 Wait for 2 seconds Press RecordPress Stop or replace the handset SET TIME=2000 Monday Playback of the voice message finishesExample Press 2 key Remote Control of the Voice Alarm Which is Function 1-5-6. See Using the MFC AS a PrinterAcceptable Paper 10-1 You can use recycled paper in this MFC 10-2 10-3 NO! NO! no FF/Cont Key Control Panel KeysSimultaneous Operation On/OffLine Key 10-5 Test/Reset KeyPrint Priority Key Enhanced Memory Management 10-6Windows Printing Bidirectional Parallel Interface Cont Multipurpose Sheet Feeder10-7 Two-sided Printing Manual Duplexing 10-8 10-9 When you load one sheet of paper manuallyWhen you load more than one sheet of paper manually Manual Feed Slot Paper Tray 10-10 TheMFChasfinishedprintingthe list 10-11Printing the Internal Font List Only for MFC 6550MC/7550MC Press Start MFC will start printing 10-12 Thedisplaywillshow 10-13 10-14 Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC 11-1 Printingreportsandlists Other Reports How to Print Reports and Lists11-2 Press7 Press3 Using the number keys Example 1945 745P.MActivity Report Interval 11-3 11-4 MFC 7550MC Printing the All Dial List11-5 11-6 Tochoosethesetting Example on Press SetTransmission Verification Xmit Report 11-7 Memory Status List of MFC 7550MC Memory Status List11-8 For MFC HOW to USE the Copy FunctionMaking a Single Copy 12-1 Insert the documents face down into the feeder PressCopy Making Multiple CopiesStacking Multiple Copies 12-2 Example PressCopy Machine will begin copying Sorting Multiple Copies Only for MFC 6550MC/7550MC12-3 Insertthedocuments PressSort Example Reduce TochoosethesettingReducing and Enlarging Copies 12-4 ELG/RDC 93% 12-5For MFC 6550MC/7550MC Example 93% Press Copy Press Copyor just wait 5 seconds Copying a Photograph12-6 Insertthedocuments PressPhoto 13-1 Toner Empty IndicatorReplacing Toner Cartridgeand Drum Unit Replacing the Toner Cartridge Followthesestepstoreplacethetonercartridge 13-2 Aluminum bag New toner cartridge Old toner cartridge 13-3 13-4 Remove the old drum unit. See page13-2 Replacing the Drum Unit13-5 New drum unit 13-6 Do not remove starter sheet 13-7 14-1 Regular MaintenanceRegular Maintenance Turn the drum unit upside down carefully Cleaning the Drum Unit14-2 14-3 Packing and Shipping the Machine 14-4 Closethecartonboxandtapeitshut 14-5 Fixing a Recording Paper Jam Paper Jams14-6 Fixing a Document Jam Clearing a Paper Jam in the Multipurpose Sheet Feeder 14-7 Clearing a Paper Jam in the Fuser Unit 14-8Clearing a Paper Jam near the Drum Unit Donottouchthesurfaceofthemaincontrollerboard Optionalaccessories15-1 Withthethreescrews 15-2Guiderails Set the parameters to match your computer as follows 15-3 15-4 Thefactorysettingsareindicatedinboldprint Seeyourdealertopurchaseaserialinterfacecable Turn on the power switch15-5 MFC Memory Board15-6 Model Name Optional Memory Total 15-7 Installing the Optional Memory Board 15-8 Canada Internet TroubleshootingproceduresAccessoryOrders 16-1 16-2 Error Messages 16-3 Recording paper is stuck in the printing area 16-4 Poor Printing Quality Other Problems16-5 Sometimes you may see vertical streaks on your copies Theprintdensitydialislocatedinthe 16-6 16-7 Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drvMFC Connect Failure or Bi-Directional Communication Error WPSLPT1=1 16-8Spooler QP.LPT1 = wpsljqp.dll 386Enh Device=wpsljvpd.386 386Enh Device=wpscomd.386 Device=wpsljvpd.386 16-9Windows Run=C/WINDOWS/SYSTEM/WPSIOMON 16-10 Graphics or text is missing when the document is printed 16-11 16-12 16-13 16-14 16-15 16-16 16-17 17-1 Specifications 17-2 PortraitandLandscapeareavailablefortheabove 17-3+5V Upright/normal 17-4 17-5 FaxU.S.AOnly 18-1 Naeshiro-cho Mizuho-ku Nagoya, 467 Japan 18-2FDA Regulations International Energy Star Compliance Statement Important Safety Instructions18-3 Fax-BackSMSystem 18-4 18-5 Ifyouhaveanyproblem,contactBrotherservicepersonnelat 19-1 SET Mode 19-2 19-3