Manuals / Brother / Computer Equipment / All in One Printer

Brother 7550MC, 6550MC 16-8, Spooler QP.LPT1 = wpsljqp.dll, 386Enh Device=wpsljvpd.386, WPSLPT1=1

Models: 6550MC 7550MC

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MFC 4550/6550MC/7550MC

OP-US-5.0

TROUBLESHOOTINGPROCEDURES

BrotherHL-6/6V/10h/630series/660series/960/1260/WL-660

HPLaserJetseriesII,IID,IIP,IIP+,III,IIID,IIIPorIVPlus

NEC SuperScript 610/660

EPSON ActionLaser 1100/1400

LexMark WinWriter 200

Brother HL-6/6V/10h/630series/660series/960/1260/WL-660:

The Resource Manager for MFC 6550MC/7550MC series may not work if the printer driverfortheabovemodelsareinstalledaftertheinstallationoftheMFC6550MC/ 7550MCseriesprinterdriver.

In this case, please install the MFC 6550MC/7550MC series printer driver again or copy BI-DI.386 from Disk 1 to the Windows/System directory. (NOTE: BI-DI.386 on Disk1isnotcompressed.)

HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:

If Microsoft Windows Printing System for above models are used, you have to modify the“win.ini”filewhichisintheWindowsdirectorytoturntheprinter'sbi-directional functionoff.

We recommend you to have back-up before you modify the WIN.INI or SYSTEM.INI, justincase.

Openthefile“win.ini”byusingthe“notepad”application.Youcanfindthefollowing statementinthe[spooler]section.

[spooler]

QP.LPT1 = wpsljqp.dll

Todisablethisfunction,putasemicolonattheheadofabovesentenceasfollows; [spooler]

;QP.LPT1 = wpsljqp.dll

Then,openthefile“system.ini”byusingthe“notepad”application.Youcanfindthe followingstatementinthe[386Enh]section.

[386Enh]

device=wpsljvpd.386

:

:

WPSLPT1=1

Todisablethisfunction,putasemicolonattheheadofabovesentencesasfollows; ;device=wpsljvpd.386

:

:

;WPSLPT1=1

You must restart Windows to make these modification effective.

ThemodificationdisablestheprinterstatusreportingonyourPC,however,youwill be able to use MFC 6550MC/7550MC series with no further problems.

Maintenance

16-8

Image 213

Brother 7550MC, 6550MC warranty 16-8, Spooler QP.LPT1 = wpsljqp.dll, 386Enh Device=wpsljvpd.386, WPSLPT1=1

Contents

MFC 4550/6550MC/7550MC OP-US-5.0 Operations ManualShipment of the Multi-Function Center MFC IntroductiontotheOperationsManual ForFax,Printer,Copier Table of Contents Table of Contents Remote Activation Basic Setup to Receive FaxesCaller ID Distinctive RingingStarted Receive PasswordOGM FeaturesMessages ICM MAX. Time10-1 Voice Alarm13-1 11-115-1 Parallel Interface SpecificationsMFC 7550MC MFC 6550MC panel keys are same as 7550MC MFCHook Number KeysHold Redial/PauseEnlarge/Reduce Shift One-Touch Dial KeysCopy Sort13. On/OffLine Test/ResetStart 16. FF/ContClear Liquid Crystal Display23.Set Function Seepage2-2Mode ResolutionSuper Q.Scan HelpRecord Message Center Area Only for MFC 6550MC/7550MCErase PlayUsing the Function Mode to Access On-screen Programming OSP HOW to USE ON-SCREEN Programming OSP and Help KEYUser-friendly Programming Press 2. Only for MFCFunction Selection Table Alternating Displays for On-screen Programming OSPClear E a K E R H I G HAuto Default is AUTO. Contrast ShouldchangethissettingMode to on LatertimeLocations for 7550MC ThepageonceanerroroccursUsedforbroadcasting IncomingfaxesSimulated ringing in F/T mode Fax Mode 2/3/4ringsSettings are OFF/LOW/HIGH Settings12/24hours,2/4/7days,OFF TheactivityreportisprintedStation ID Automatic Cover6550MC Voice Alarm recordings 7550MC Machine in Message Center modeMessage Center memory Incoming fax message10-11 BacktofactorydefaultsettingsConfirmfonttypes 10-12Using the Help Key How to Print a Help List Key Once Twice How to Enter Text in Function ModePress 7 threetimestoentertheletter R Press 2 twicetoentertheletter BPress Set ÄËÖÜÀÇÈÉ0How to Set the Sleep Time PressStoptoexit MFC 4550 will skip to Step Waitfortwoseconds Setting the Dialing Mode Tone/PulsePress6 Press1 Example Pulse PressSetSetting the Date and Time Press7 Press109/12/1996 FAX4155554444 Setting the Station IDPressSettoconfirmtheentry PressStoptoreturntothedateandtime Enter your telephone number up to 20 digitsTEL4155554445 M E B R O T H E RPress5 Press2 Setting the Beeper Volume Level0514155551212 Storing the One-Touch Dial NumbersStoring the Speed-Dial Numbers Waitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press4P E F a Example TEL. See PressSet # 0#055555151 Memory Storage/Temporary Battery Back Up Setting Up Number Groups for BroadcastingG01#03#05*02 Example #03, #05, *02 PressSetPress Stop to return to the date One-Touch Time #Speed Dial Types of NumbersChain Dialing Using Hold, Pause, # with the Telephone UsingtheunitasatelephoneManual Dialing One-Touch DialingOn Hook Dialing Searching the Telephone IndexPick up the handset, or press Hook PressStarttobegindialing L . I N D ESize of Your Documents How to Insert the DocumentWeight Foronesheet0.07x10-3to0.121x10-3lbs/inch2 52to85g/m2 Auto Document Feeder ADFAbout the Documents You Send Getting Ready to Send a Fax Setting the ResolutionTransmission speed is slower than Standard Transmission speed is slower than FineInsert the documents face down into the feeder Setting the ContrastPress1 Press4 Thedisplaywillalternatemessages Example S.LIGHTSending a Fax Talking to the Other Party When Sending a FaxThere are 3 basic ways to send a fax 1Manual transmission 2AutomatictransmissionSending a Fax Automatically Sending a Fax ManuallyPressStart Optional Settings When You Send a Fax Manually Automatic and Manual RedialingPrinting Page Headers Insertthedocumentsintothefeeder Sending a Fax by Using Super Quick-Scan Memory TransmissionDisplay will indicate how much memory is available 100%Setting the Daily Timer for Delayed Transmissions Waitfortwoseconds,pressStoptoexitEnter Time 0 Waitfortwoseconds PressStop Enter the fax number Delayed TransmissionI M E R SET TIME= Example 1945 745 P.MPress Start BroadcastingTimetocall Getting Familiar with the Broadcasting FunctionSending by Multiple Transmissions Sending FaxesExample Group number InsertDocumentAintothefeederPressStartto startscanningdocuments Display shows remaining memory09/12/1996 1527 70%Example Timer Waiting with a document in the feeder Interrupting the Timer and Polled JobWaitfortwoseconds Only for MFC 6550MC/7550MC Press1 Press0 R I N T E R N T E R R U P TExample Timer Waiting with documents in the feeder Canceling a JobTocancelthenextjob,press1 again.To exit,simplypress2 1945Setting the Overseas Mode E R S E a S O F FE R S E a S O N Press1 Press5 Setting Your MFC for Multiple Resolution TransmissionExample Fine R I N T E R E M P . S E T T I N G S E S O L U T I O NSending a Fax with an Electronic Cover Page Message When you finish setting the resolutionForallyourpages,pressStop Enter the fax number PressStartSelecting a Comment for the Cover Customizing Your Cover Page CommentComment OFF Please Call ConfidentialExample TOP Secret Printing a Sample CoverYou can print a sample Cover Page to check the format PressPress5 Press3 To Always Send a CoverExample on Example 2.PLEASE CALL. SeeSending a Cover Page Temporarily Sending a Fax When the Cover Page Is onSending an Automatic Cover Enter the fax number Press StartExample 2.PLEASE Call Waitfortwoseconds Enter the fax number PressStartUsing the Call Reservation Function Waitfortwoseconds Only for MFC 6550MC/7550MC Press1R I N T E R E M P . S E T T I N G S Pickupyourhandsetifitrings PressSet PressStop Enter the fax number PressStart14155551212 Please Call AT TEL FAXECM Error Correction Mode Error RetransmissionPrinting the Call Back Message Next-FAX Reservation Press5 Press4Example on 09/12/1996 Receiving L I N E Enter Start Scan Ready Selecting an Answer Mode Receiving Faxes and Other Calls Basic Setup to Receive FaxesManual Reception Manual Mode Automatic Fax Only Reception Fax ModeSetting the Ring Delay F/T Switch Fax/Telephone Mode Receiving Faxes and Other CallsPressSet PressStoptoexit PressRecord Press8 Press6Pick up the handset Record a message within 20 secondsPress Function Setting the F/T Ring TimeExample 10 sec PressSet PressStoptoexit SmoothingPress5 Press1 Example OFF PressSetSetting the Size of the Recording Paper Press5 Press6YES 2.NO D U C T I O N a U T O Using Fixed Reduction Ratios Printing a Reduced Size Copy of the Incoming DocumentAuto Reduction Selecting the Ratios of Fixed Reduction AutoChangethesettings PressSet Setting the Print DensityReception into Memory Out of Paper Reception SETPress5 Press7 Toner Save FunctionPress6 Press3 Speaker VolumeExample High E a K E R L O WPress6 Press5 Ring VolumeWhat is Remote Activation? Connecting an External or Extension TelephoneRemote Activation Receiving Faxes and Other Calls Using the Activation Code Using Remote CodesUsing the Deactivation Code Receiving Faxes and Other Calls Remote ActivationTroubleshooting Making the Remote Codes Easier to UseChanging and Registering Remote Codes How to Use an External TAD with the MFC Example on PressSetT . code * 5 A C T . code # 5 Connecting an External TAD to the MFC Flowchart of External TAD Reception Example Voice EXT. mode TAD mode for MFCHookup Recording the TAD’s Outgoing Message OGM What Is Distinctive Ringing?Distinctive Ringing Can My MFC Use Distinctive Ringing?Receiving Faxes and Other Calls Distinctive Ringing Can I Change the Setting Later?How Will the MFC Treat All Other Numbers? To have your Message Center’s OGM answer your main numbersLine Distinctive Ringing Receiving Faxes and Other CallsOnly for MFC 6550MC/7550MC How Does the Distinctive Ringing Function Work?For MFC Flowchart of an Incoming CallFAX on FAX OFF For MFC 6550MC/MFC 7550MCWhat Must I Do to Set Up Distinctive Ringing? Setting the Distinctive Ringing FunctionWhich Phone Number Should I Register? Have a friend ready to call your distinctive ringing numberI S T I N C T I V E PressSet PressStopWhat is Caller ID? How to Turn the Distinctive Ringing Function on or OFFAdvantages of Caller ID ResidentialcustomerscanprotectthemselvesfromunwantedcallsCaller ID Receiving Faxes and Other Calls Caller ID Appears on the Display When Your Telephone RingsHow Does Caller ID Work? Scanning through the Caller IDs Stored in the MemoryPress6 Press7 PressSet Receiving Faxes and Other Calls Caller IDThis example, press the Z key 5 times PressStop toexitSample Caller ID List Printing the Caller ID ListYou can set receive password status to on or OFF Turning Receive Password On or OFFPress Stoptoexit Receive Password Receiving Faxes and Other CallsWhen to Use Polling What Is Polling?How Does It Work? UsepollingtocontrolthecostofwhopaysforsendingafaxPolling Another Fax Machine Calling HelpfulHints Using Polling Effectively ExamplesToselectPollingON Setting Up Polled Waiting Being CalledPressStartandwaitforthepollingcallto Delayed PollingComein EnterthetimeSetting Up Polled Waiting with Super Quick-Scan Sequential PollingWaitfortwoseconds PressStop O L L I N G Setting the Fax Storage To select on or OFFExample on Press Set FAX in MEMORY01 Online Paging/Fax Forwarding How paging works Paging onHow fax forwarding works Fax Forwarding on AG# Setting Up Paging Registering the Paging Number#18002844329## IN# # 19085551234##PIN# FaxfaxfaxFor Example 19085551234## or 329329329## PressFunction Press8 Press2 What Is Remote Control Access?PressSet Enter a fax forwarding number up to 20 digits WD#Setting the Remote Access Code How to Use Remote Access and Control Codes When to Enter the Remote Access CodeRemote Fax Retrieval Pagingsetting Remote Control CommandsChanging the Fax Forwarding Number Remotely Retrieving the Memory Status List and Fax Messages RemotelyExampleToretrieveallfaxmessages,press96200 You can print a fax message that is stored in the memory Printing a Fax MessageWhat Is the Message Center Mode? Getting Started Message Center Mode SettingsFactory setting is FAX OFF/VOICE on What Do I Want the Message Center to Do?Mode Settings at a Glance Message Center Mode Settings Getting StartedFAX on Flowchart of an Incoming CallVoice on Voice EXTVoice OFF Also, External Answering Machine is OFFFAX OFF Voice on FAX OFF Voice OFF FAX OFF Voice EXTSetting the Message Storage Turning on the Message Center with 3 Basic StepsWaitfortwoseconds Press1 Press8 Waitfortwoseconds Press1 Recording the MSG CTR Outgoing Message MSG CTR OGMActivating the Message Center Mode Message Center Mode SettingsToactivateMessageCenter OGMGetting Your Messages Message Center Mode Settings What Happens When the Memory Is FullHow Will I Know Messages Have Been Received? Backup Printing Option Message Center Mode Settings Getting Your MessagesPressPlay Press Functionand then Playfor Voice Alarm ThedisplayExample OFF PressSet PressStoptoexit Press1 Press8 Press2Erasing and Printing FAX Messages Erasing Your Messages Message Center Mode Settings You can erase all incoming Voice or Fax messages at onceYou want to erase Press 1 toeraseor 2 tocancel Playing Your Outgoing Message OGMSuper Q.Scan and Help. See Erasing Your Outgoing Message OGM PressErasePress 1 to erase OGM Message Center Mode Settings More Features Setting the Toll SaverWaitfortwoseconds Press1 Press8 Press9 Example 25SEC PressSet Waitfortwoseconds Press1 Press8 Press5Recording a Conversation Playing OGM Outgoing Message ON/OFF SettingRecording a Memo More Features Message Center Mode SettingsPress Record Up to ICM MAX. TimeWhat Is Paging/Fax Forwarding? Message Center Mode Settings PAGING/FAX ForwardingTo select Paging Press Set PAGING/FAX Forwarding Message Center Mode Settings# 1 9 0 8 5 5 5 1 2 3 4 # # PIN# Alpha MessageWaitfortwoseconds Press1 Press8 Press3 Memory Backup of Message Center MemoryEnter a fax forwarding number up to DigitsRemote Retrieval Using the Remote Access Code Remote Retrieval Message Center Mode SettingsReceived Voice messages NolongbeepsRemote Control Commands Detail Operation Message Center Mode Settings Remote RetrievalEx.Toretrieveallfaxmessages,press96200 Message Center Mode Settings Voice Alarm Voice AlarmSetting the Voice Alarm Recording Voice Messages for the Voice Alarm Voice Alarm Message Center Mode SettingsExamples of Voice Alarm messages SET TIME=1525Press Stop or replace the handset Wait for 2 seconds Press RecordSET TIME=2000 REC . MSG /20 09/12/1996Playback of the voice message finishes Example Press 2 keyMonday Remote Control of the Voice Alarm Acceptable Paper Using the MFC AS a Printer10-1 Which is Function 1-5-6. SeeYou can use recycled paper in this MFC 10-210-3 NO! NO! noSimultaneous Operation Control Panel KeysOn/OffLine Key FF/Cont KeyTest/Reset Key Print Priority Key10-5 Windows Printing 10-6Bidirectional Parallel Interface Enhanced Memory ManagementMultipurpose Sheet Feeder 10-7Cont Two-sided Printing Manual Duplexing 10-8When you load more than one sheet of paper manually When you load one sheet of paper manuallyManual Feed Slot 10-9Paper Tray 10-10Printing the Internal Font List Only for MFC 6550MC/7550MC 10-11Press Start MFC will start printing TheMFChasfinishedprintingthe list10-12 Thedisplaywillshow 10-1310-14 Printing PC Data in Hexadecimal Only for MFC 6550MC/7550MC11-1 PrintingreportsandlistsHow to Print Reports and Lists 11-2Other Reports Activity Report Interval Using the number keys Example 1945 745P.M11-3 Press7 Press311-4 Printing the All Dial List 11-5MFC 7550MC Tochoosethesetting Example on Press Set Transmission Verification Xmit Report11-6 11-7 Memory Status List 11-8Memory Status List of MFC 7550MC Making a Single Copy HOW to USE the Copy Function12-1 For MFCStacking Multiple Copies Making Multiple Copies12-2 Insert the documents face down into the feeder PressCopy12-3 Sorting Multiple Copies Only for MFC 6550MC/7550MCInsertthedocuments PressSort Example PressCopy Machine will begin copyingReducing and Enlarging Copies Tochoosethesetting12-4 Example ReduceFor MFC 6550MC/7550MC 12-5Example 93% Press Copy ELG/RDC 93%12-6 Copying a PhotographInsertthedocuments PressPhoto Press Copyor just wait 5 secondsReplacing Toner Cartridgeand Drum Unit Toner Empty IndicatorReplacing the Toner Cartridge 13-1Followthesestepstoreplacethetonercartridge 13-2Aluminum bag New toner cartridge Old toner cartridge 13-313-4 Replacing the Drum Unit 13-5Remove the old drum unit. See page13-2 New drum unit 13-6Do not remove starter sheet 13-7Regular Maintenance Regular Maintenance14-1 Cleaning the Drum Unit 14-2Turn the drum unit upside down carefully 14-3 Packing and Shipping the Machine14-4 Closethecartonboxandtapeitshut 14-514-6 Paper JamsFixing a Document Jam Fixing a Recording Paper JamClearing a Paper Jam in the Multipurpose Sheet Feeder 14-714-8 Clearing a Paper Jam near the Drum UnitClearing a Paper Jam in the Fuser Unit Optionalaccessories 15-1Donottouchthesurfaceofthemaincontrollerboard 15-2 GuiderailsWiththethreescrews Set the parameters to match your computer as follows 15-315-4 ThefactorysettingsareindicatedinboldprintTurn on the power switch 15-5Seeyourdealertopurchaseaserialinterfacecable 15-6 Memory BoardModel Name Optional Memory Total MFC15-7 Installing the Optional Memory Board15-8 AccessoryOrders Troubleshootingprocedures16-1 Canada Internet16-2 Error Messages16-3 Recording paper is stuck in the printing area 16-416-5 Other ProblemsSometimes you may see vertical streaks on your copies Poor Printing QualityTheprintdensitydialislocatedinthe 16-6Boot Comm.drv=comm115.drv Comm.drv=brmfcomm.drv MFC Connect Failure or Bi-Directional Communication Error16-7 Spooler QP.LPT1 = wpsljqp.dll 16-8386Enh Device=wpsljvpd.386 WPSLPT1=116-9 Windows Run=C/WINDOWS/SYSTEM/WPSIOMON386Enh Device=wpscomd.386 Device=wpsljvpd.386 16-10 Graphics or text is missing when the document is printed16-11 16-12 16-13 16-14 16-15 16-16 16-17 17-1 Specifications17-2 +5V 17-3Upright/normal PortraitandLandscapeareavailablefortheabove17-4 17-5 FaxU.S.AOnly 18-118-2 FDA RegulationsNaeshiro-cho Mizuho-ku Nagoya, 467 Japan Important Safety Instructions 18-3International Energy Star Compliance Statement Fax-BackSMSystem 18-418-5 Ifyouhaveanyproblem,contactBrotherservicepersonnelat19-1 SET Mode19-2 19-3