If you are unable to disable BIOS support for the Zip® drive in the CMOS setup and the Zip Internal drive does not appear on the system, the computer may have an incompatible BIOS that does not correctly understand removable internal drives. You may be able to solve the problem by obtaining an updated BIOS from the computer manufacturer. If an updated BIOS is not available, it may be possible to install the Zip Internal drive using an
(f)If the computer’s operating system is Windows 95/98, make sure the system is running in
(g)Some IDE hard drives do not work properly unless they are in a certain position on the IDE cable. You may need to reverse the position of the master drive, such as a CD drive, and the Zip® Internal (slave) drive on the cable for the drives to work properly.
(h)If the computer still does not recognize the Zip® Internal drive, it may be that the existing IDE master drive does not allow access to a slave drive on the same cable. If the Zip Internal drive is currently on the primary IDE channel, try installing it on the secondary IDE channel or rearrange devices to make the Zip drive a master drive.
Computer does not recognize a slave drive connected to the same IDE connection with a Zip® Internal master drive.
(a)Make sure PIN 1 is properly connected on all IDE interface connections. The stripe on the interface cable should align with PIN 1 on each connection. If the cable does not have a keyed connector, make sure the connector is not shifted by a pair of pins.
(b)Make sure the slave drive is correctly jumpered as a slave. Refer to the documentation that accompanied the slave drive for configuration information (often this information is on the drive case). If you cannot locate the documentation, contact the manufacturer of the drive.
(c)Some IDE hard drives do not work properly unless they are in a certain position on the IDE cable. You may need to reverse the position of the slave drive and the Zip internal (master) drive on the cable for the slave drive to work properly.
Troubleshooting
39
