Troubleshooting
Computer fails to boot correctly or hangs while booting after the Zip® Internal drive is installed.
Make sure BIOS support for the Zip® Internal drive is disabled in the computer’s CMOS setup. Note that this may require turning off autodetection for the Zip Internal drive. Refer to the Owner’s Manual for the computer if you need instructions on getting into the CMOS setup and disabling autodetection.
If you are unable to disable BIOS support for the Zip® drive in the CMOS setup and the computer hangs during
Computer will not boot under Windows NT unless a disk is present in the Zip® Internal drive.
This happens if Windows NT has set the Zip® Internal drive as the location for the system page file. To eliminate the problem under version 4.0, open the Control Panel and double click on the “System” icon. Click the “Performance” tab and change the location of the system page file. Note that you may not be able to use the default hard drive as the location for the system page file if it does not have sufficient space available. (This may be why Windows NT set the Zip drive as the system page file location.)
Data transfer problems or drive operation is erratic.
Make sure the Zip® Internal drive is electrically grounded. If the drive bay mounting screws do not make contact with a direct metallic path to the Zip drive chassis (for example, if you are using a plastic carrier to mount the drive in a 5 1/4” bay), then you need to provide a grounding strap. The grounding strap should be a wire from the ground lug on the right side of the drive by the power connector to a solid, metal connection on the computer chassis.
Installing the Zip® drive changes other drive letters.
Drive letter assignments are controlled by the operating system – in order to change a drive letter assignment, you must work with the procedures required by your computer’s operating system. Use the instructions on page 41 to change the drive letter.
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