SERVICE
The Technical Assistance Department at Sonance is available to answer any questions concerning the operation and installation of your Sonance Silhouette speakers. Please contact us between the hours of 9 AM and 5 PM Pacific Time, Monday through Friday, except holidays:
Telephone toll free, Continental USA: (800)
Telephone outside Continental USA: (949)
Sonance • Technical Assistance Department
Address inquiries to: 212 Avenida Fabricante, San Clemente, CA
YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR UNIT!
In the event that your unit should need service or repair, return the unit to your Authorized Sonance dealer. If you wish to return it to the factory yourself, you must contact us to obtain a return authorization (RA) number prior to returning your unit to us. Be prepared to state the model number, date of purchase and the dealer’s name and address when you call.
The unit must be returned to the factory in its original shipping carton and packing to make sure it arrives in good condition. If the original carton has been lost or damaged, a new one can be obtained from Sonance for a small fee.
When you ship your unit use United Parcel Service,Federal Express,etc. Never ship your unit via US Postal Service.
FREIGHT COLLECT SHIPMENTS WILL BE REFUSED!
WARRANTY COVERAGE (U.S. ONLY)
Sonance offers a five (5) year limited warranty on this unit. You must observe the following conditions in order to receive this protection:
1.Retain your bill of sale or legible facsimile (photo copy). In the event that your unit should ever require service, the bill of sale shall act as your proof of ownership and give the effective date of your warranty.
2.Read your warranty thoroughly. Sonance offers you certain rights outlined in your warranty and requires specific conditions to be met to retain those rights. You may also have other rights which vary from state to state.
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