Symptom

Cause and/or Corrective Actions

 

 

The image does not appear on

cThe USB driver has been registered incorrectly as the computer

[USB Streaming Tool] when

was connected to your camcorder before the installation of the

using the USB cable.

USB driver was completed. Follow the procedure below to

 

install the [Picture Package] correctly.

 

For Windows 98*/Windows 98SE/Windows Me

 

* When copying or playing the pictures on a tape using a computer, the

 

operation is not guaranteed on Windows 98.

 

1 Check that your camcorder is connected to a computer.

 

2 Right-click [My Computer], then click [Properties].

 

The [System Properties] screen appears.

 

3 Click the [Device Manager] tab.

 

4 If devices below are already installed, right-click them,

 

then click [Remove] to delete them.

 

For copying and viewing pictures recorded on a

 

tape

 

• [USB Audio Device] in the [Sound, video and game

 

controllers] folder

 

• [USB Device] in the [Other devices] folder

 

• [USB Composite Device] in the [Universal Serial Bus

 

Controller] folder

 

For copying and viewing pictures recorded on a

 

“Memory Stick” (only the models with a Memory

 

Stick slot)

 

• [? Sony Handycam] or [? Sony DSC] with a “?” mark in the

 

[Other devices] folder

 

5 When the [Confirm Device Removal] screen appears,

 

click [OK].

 

6 Turn off the power of your camcorder, disconnect the

 

USB cable, then restart the computer.

 

7 Place the supplied CD-ROM in the disc drive of your

 

computer.

 

8 Follow the steps below and try to install the USB driver

 

again.

 

1 Double-click [My Computer].

 

2 Right-click [PICTUREPACKAGE] (Disc drive)*.

 

* Drive names (such as (E:)) may vary depending on the computer.

 

3 Click [Open].

 

4 Double-click [Driver].

 

5 Double-click [Setup.exe].

bNote

•Deleting anything other than [USB Audio Device], [USB Device], [USB Composite Device], [? Sony Handycam] and [? Sony DSC] may cause malfunction of your computer.

36Additional information