Your computer does not recognize your camera.
•Check that the camera is turned on.
•When the battery level is low, install the charged battery pack (page 16), or use the AC Adaptor/charger (not supplied).
•Use the USB cable (supplied) (page 128).
•Disconnect the USB cable, and connect it again firmly.
•Set [USB connection] to [Mass Storage] (page 128).
•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB jacks of your computer.
•Connect the camera directly to your computer without passing through a USB hub or other device (page 127).
You cannot copy images.
•Make the USB connection by properly connecting the camera with your computer (page 128).
•Follow the designated copy procedure for your OS (page 129).
•When you shoot images with a memory card formatted by a computer, you may not be able to copy the images to a computer. Shoot using a memory card formatted by your camera (page 117).
The image cannot be played back on a computer.
•If you are using “Picture Motion Browser,” refer to the “Picture Motion Browser Guide.”
•Consult the computer or software manufacturer.
After making a USB connection, “Picture Motion Browser” does not start automatically.
• Make the USB connection after the computer is turned on (page 128).
You do not know how to operate the software (supplied).
• See the help or the guide of each software.
Memory card
Cannot insert a memory card.
•Insertion direction of the memory card is wrong. Insert it in the correct direction (page 21).
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