Troubleshooting

Troubleshooting

If you run into any problems using your camcorder, use the following table to troubleshoot the problem. If the problem persists, remove the power source and contact your Sony dealer.

• For connecting your camcorder to your computer, see “Computer Application Guide”.

Note before sending your camcorder for repair

•Your camcorder may be needed to initialize or change the current hard disk of the camcorder, depending on the problem. In the event of this, the data stored on the hard disk will be deleted. Be sure to save (backup) the data on the hard disk (p.42) on the other media before sending your camcorder to repair. We cannot guarantee any loss of your hard disk data.

•When repairing the camcorder, we may check a minimum amount of data stored on the hard disk in order to improve the condition. However, Sony dealer will neither copy nor save your data.

Overall operations/Easy Handycam

The camcorder does not operate even when the power is set to on.

•Remove the AC Adaptor from the wall outlet or remove the battery pack, then reconnect it after about one minute. If the functions still do not work, press the RESET button (p.37) using a sharp-pointed object. (If you press the RESET button, all settings are reset, except the Personal Menu items.)

•The temperature of your camcorder is extremely high. Turn off your camcorder and leave it for a while in a cool place.

•The temperature of your camcorder is extremely low. Move it to a warm place and turn on the power after a little while.

Buttons do not work.

•During Easy Handycam operation, the available buttons are limited. Cancel Easy Handycam operation (p.27).

You cannot turn Easy Handycam operation on or off.

•You cannot turn Easy Handycam operation on or off while recording or communicating with another device via USB cable.

Settings change during Easy Handycam operation.

•Some of the settings of your camcorder are restored to the default setting when you set Easy Handycam operation (p.24). The settings return to the ones before Easy Handycam operation when you cancel Easy Handycam operation (p.27).

[DEMO MODE] does not start.

•You cannot view the demonstration when the NIGHTSHOT switch is set to ON. Set the NIGHTSHOT switch to OFF (p.34).

•Set the POWER switch to (Movie).

A vibration is felt in your hand or a faint sound is heard during operation.

• This is not a malfunction.

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