References
| Symptoms | Possible Remedies |
Problems using CableCARD or
CableCARD services
Check that the CableCARD is inserted properly (see page 22).
The CableCARD must be activated by your cable TV service provider before you can receive selected digital cable TV services. See the CableCARD activation instructions on page 26.
Check the CableCARD menu option (see page 26). This can be useful in providing information to an authorized cable TV service technician or repair person.
Contact your cable TV service provider.
Symptoms | Possible Remedies |
Cannot receive upper | Use Auto Add from Antenna in the Preferences/CH+/- menu to add |
channels (UHF) when | receivable channels that are not presently in the HD DVR’s memory (see |
using an antenna | |
| |
|
|
HD DVR is fixed to one | Use Auto Scan in the Preferences/CH+/- menu to find receivable channels |
channel | that are not presently in the HD DVR’s memory (see page 41). |
Cannot receive any cable TV Remove the CableCARD and use Auto Scan in the Preferences/CH+/- menu
channels | to find receivable channels that are not presently in the HD DVR’s memory |
| (see page 41). If channels become available when not using CableCARD, check |
| with your Cable TV service provider regarding CableCARD service. |
|
|
Some digital cable channels | Use the Edit CH+/- List in the Preferences/CH+/- menu to confirm that the |
are not being displayed | channel is added to the receivable channel list. |
| Certain cable TV service providers have limitations on the broadcast of digital |
| cable channels. Check with your cable TV service provider for more |
| information. |
| Check with your cable TV service provider to see if the channels are scrambled |
| or encrypted. You may need a CableCARD device to view those channels. |
| Some optional digital cable broadcast formats may not be supported. If your |
| cable TV service provider is broadcasting digital signals in a |
| format, you will need to acquire a cable box directly from your cable TV |
| service. |
|
|
Cannot tune directly to a | If a station with the same channel number is available from both the cable and |
channel using the | antenna input (for example, cable channel 6 and antenna channel 6), when first |
buttons | entering the channel number, the HD DVR will tune to either the cable or |
| |
| antenna channel, depending on the currently tuned channel. To tune the other |
| duplicate channel, enter the number again, or press CH+. |
|
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