Troubleshooting

If trouble occurs

If you run into any problems using the printer, use the following guidance to solve the problem. If the problem persists, consult your Sony dealer.

Power
Symptom
Check
Cause/Solutions

The printer cannot

• Is the AC power cord

c Connect the AC power cord to an AC

be turned on

properly connected?

outlet securely. (.page 12)

 

 

 

Displaying images

Symptom

Check

Cause/Solutions

The LCD screen

• Is the memory card or a USB

c Insert a memory card or connect a USB

displays no

memory properly inserted?

memory properly. (.page 16, 30)

images.

 

 

• Does the memory card or a

c Insert a memory card or connect a USB

 

 

USB memory contain

memory that contains the recorded

 

images recorded with a

images.

 

digital camera or other

c Check the file formats that can be printed

 

device?

with the printer. (.page 63)

 

 

 

 

• Is the file format compatible

c If an image is not compatible with the

 

with the DCF?

DCF, it may not be printed with the

 

 

printer even if it is displayed on the PC

 

 

monitor.

 

 

 

Some images in

• Are thumbnail images

c If the image is displayed but cannot be

the image list are

displayed in the image list

printed, the file used for printing is

not displayed or

(index)?

damaged.

not printed even if

 

c If an image is not compatible with DCF

they are displayed.

 

(Design rule for Camera File system), it

 

 

may not be printed with the printer even if

 

 

it is displayed on the PC monitor.

 

 

 

 

• Are there more than 999

c The printer can display, or handle up to

 

images saved in the memory

999 image files. If there are more than 999

 

card or a USB memory?

images stored on a memory card or a USB

 

 

memory, use the PC or PictBridge mode

 

 

to display and handle the remaining

 

 

images.

 

 

 

 

• Did you name or rename an

c When you name or rename an image file

 

image file with your PC?

on your computer and its file name

 

 

includes characters other than

 

 

alphanumeric characters, the file name

 

 

may not be displayed correctly or the

 

 

image may not be displayed on the printer.

 

 

 

48 GB