Troubleshooting
If trouble occurs
If you run into any problems using the printer, use the following guidance to solve the problem. If the problem persists, consult your Sony dealer.
Power
Symptom | Check | Cause/Solutions |
The printer cannot | • Is the AC power cord | c Connect the AC power cord to an AC |
be turned on | properly connected? | outlet securely. (.page 12) |
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Displaying images
Symptom | Check | Cause/Solutions | |
The LCD screen | • Is the memory card or a USB | c Insert a memory card or connect a USB | |
displays no | memory properly inserted? | memory properly. (.page 16, 30) | |
images. |
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• Does the memory card or a | c Insert a memory card or connect a USB | ||
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| USB memory contain | memory that contains the recorded | |
| images recorded with a | images. | |
| digital camera or other | c Check the file formats that can be printed | |
| device? | with the printer. (.page 63) | |
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| • Is the file format compatible | c If an image is not compatible with the | |
| with the DCF? | DCF, it may not be printed with the | |
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| printer even if it is displayed on the PC | |
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| monitor. | |
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Some images in | • Are thumbnail images | c If the image is displayed but cannot be | |
the image list are | displayed in the image list | printed, the file used for printing is | |
not displayed or | (index)? | damaged. | |
not printed even if |
| c If an image is not compatible with DCF | |
they are displayed. |
| (Design rule for Camera File system), it | |
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| may not be printed with the printer even if | |
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| it is displayed on the PC monitor. | |
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| • Are there more than 999 | c The printer can display, or handle up to | |
| images saved in the memory | 999 image files. If there are more than 999 | |
| card or a USB memory? | images stored on a memory card or a USB | |
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| memory, use the PC or PictBridge mode | |
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| to display and handle the remaining | |
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| images. | |
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| • Did you name or rename an | c When you name or rename an image file | |
| image file with your PC? | on your computer and its file name | |
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| includes characters other than | |
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| alphanumeric characters, the file name | |
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| may not be displayed correctly or the | |
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| image may not be displayed on the printer. | |
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