Computers

Symptom

Cause

Solution

You do not know if the OS

p Check “Recommended computer environment”

of your computer is

 

(pages 81 and 92).

compatible.

 

 

 

 

 

You cannot install the

p In Windows 2000, log on as Administrator (authorized

USB driver.

 

Administrators) (page 81).

 

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 15).

recognize your camera.

• The battery level is low.

p Use the AC Adaptor (page 14).

 

• You are not using the supplied cable for multi-

p Use the supplied cable for multi-use terminal (USB) (pages 83

 

use terminal (USB).

and 93).

 

• The cable for multi-use terminal (USB) is not

p Disconnect the cable for multi-use terminal (USB) from both

 

connected firmly.

the computer and the camera, and connect it again firmly. Make

 

 

sure that “USB Mode” is displayed on the LCD screen

 

 

(page 83).

 

• [USB Connect] is not set to [Normal] in the SET

p Set it to [Normal] (pages 45 and 114).

 

UP settings.

 

 

• The USB connectors on your computer are

p Disconnect all equipment other than the keybord and the mouse

 

connected to other equipment besides the

from the USB connectors (page 81).

 

keyboard, the mouse, and your camera.

 

 

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

 

computer.

through a USB hub or other device (page 81).

 

• The USB driver is not installed.

p Install the USB driver (page 82).

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer

 

device because you connected the camera and

(page 85), then install the USB driver (page 82).

 

your computer with the cable for multi-use

 

 

terminal (USB) before you installed the “USB

 

 

Driver” from the supplied CD-ROM.

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the

 

computer.

supplied cable for multi-use terminal (USB) (page 83).

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS

 

your OS.

(pages 84, 85, 90 and 92).

 

• You attempted to shoot using a “Memory Stick”

p Shoot using a “Memory Stick” formatted by your camera.

 

formatted by a computer.

 

 

 

 

Troubleshooting

101