Symptom

Cause

Solution

After making a USB

p Start up the “Picture Package Menu” and check [Settings].

connection, “Picture

p Make a USB connection when the computer is turned on

Package” does not

 

(page 83).

automatically start.

 

 

 

 

 

The image cannot be

p If you are using the “Picture Package” application software,

played back on a

 

click on help at the upper-right corner of each screen.

computer.

p Consult the computer or software manufacturer.

 

 

 

The image and sound are

• You are playing back the movie directly from the

p Copy the movie to the hard disk of your computer and then play

interrupted by noise when

Memory Stick.

back the movie from the hard disk (pages 84, 85, 90 and 92).

you view a movie on a

 

 

computer.

 

 

 

 

 

You cannot print an

p Check the printer settings.

image.

 

 

 

 

 

Images once copied to a

• Copied to a wrong folder.

p Copy them to an available folder, such as “101MSDCF”

computer cannot be

 

(page 88).

viewed on the camera.

 

 

 

 

 

“Memory Stick”

Symptom

Cause

Solution

You cannot insert a

• You are inserting it backwards.

p Insert it from the right side (page 18).

“Memory Stick.”

 

 

 

 

 

You cannot record on a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 116).

“Memory Stick.”

is set to the LOCK position.

 

 

• The capacity of the “Memory Stick” is full.

p Delete unnecessary images saved in the “Memory Stick”

 

 

(pages 40 and 78).

 

• The image size is set to [640(Fine)] when

p Insert a “Memory Stick PRO” (pages 76 and 116).

 

recording movies.

p Set the image size to other than [640(Fine)].

 

 

 

You cannot format a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 116).

“Memory Stick.”

is set to the LOCK position.

 

 

 

 

You have formatted a

• All the data on the “Memory Stick” are deleted

p We recommend that you set the “Memory Stick” write-protect

“Memory Stick” by

by formatting. You cannot restore them.

switch to the LOCK position to prevent accidental erasure

mistake.

 

(page 116).

 

 

 

102