Troubleshooting
The slideshow music (background music) does not play.•Use “Music Transfer” to import music into the camera (page 97).
The image does not appear on the TV.•Check [Video Out] to see if the video output signal of your camera is set to the color system of your TV (page 74).
•Check whether the connection is correct (page 81).
•If the USB connector of the cable for
•You are trying to play back movies in HD(1080i) output. Recorded movies cannot be viewed at
•Cancel the protection (page 61).
ComputersComputer OS compatibility with camera is unknown.•Check “Recommended computer environment” on page 86 for Windows, and page 98 for Macintosh.
“Memory Stick PRO Duo” is not recognized by a computer with a “Memory Stick” slot.
•Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other than Sony should contact those manufacturers.
•If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 90 and 98). The computer recognizes the “Memory Stick PRO Duo”.
Your computer does not recognize your camera.•Turn on the camera.
•When the battery level is low, insert the charged battery pack or use the AC adaptor (not supplied) (page 90).
•Set [USB Connect] to [Mass Storage] (page 73).
•Use the cable for
•Disconnect the cable for
•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.
•Connect the camera directly to your computer without passing through a USB hub or other device (page 90).
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